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Verified Answer
Head of Community13-02-23Verified Answer@Skull Hi there! The best thing to do here would be to use an official customer service line of contact to speak to an advisor who can get this looked into - and if they cannot trouble shoot it for you after looking into your account - then they'll raise a ticket for you with our App Technical Team.
Hope this helps. 😊
RebeccaI am your Community Manager! 😀
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Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem