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  • ChrisPWaton's Avatar
    Hi,I'm a new customer and have just received email saying my vouchers is here but I can't find anywhere in the email to actually download my voucher? Any ideas?
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  • Rebecca's Avatar
    @ChrisPWaton Hi there - the vouchers are actually sent from the sender 'PayPoint' - so I would search that exact term from the sender search and also check your junk.

    Also, I would attach the email itself you are referring to above just to check there was nothing 'attached' to that email that could have been a voucher.

    Thanks,
    Rebecca
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