[Tammy22]

🤬 Hi for three months i have emailed and called and got no joy as of yet. One of my vouchers are due to run out seen. Yes i have the poypoint message to say the voucher is there but there is no barcode or voucher to be seen. I amd owed three months of 67 pound. I am fighting a tumor inside my spinal cord and need to keep warm in this crisis we are having but no one will correct the problem. I am looseing patients now. We should not be forced to having asmart meter fitted. You should post the vouchers out to us who use a key meter to top up like you do the warm home discount.

[Rebecca]

@Tammy22 Hi there! I am sorry to hear that! Would you be able to pop me a private mail (link to do this in my signature below this comment) with your full address, contact number and customer ref if you know it - so I can get this escalated to our customer experience team for a call back. 😊

Thanks,
Rebecca