[Rob071085]

Hi, has anyone switched from another provider and found that they're paying alot more than before. I had a cold caller at home who done a comparison search and told me I would be paying the same as I was with my provider at the time, only difference was Utilitia would provide me with a smart meter which I couldn't get with my current energy supplier. I have now gone from spending around £3.50 per day for electric to now paying £6.40 a day without doing anything differently to what I have been doing, all my appliances are less than 3 years old plus I'm always in work during the day. £20 top up every 3 days is scandalous and wasn't what I was told or promised. Has anyone else found this?

[KG1]

@Rob071085

Yep exactly the same here. The numbers they are claiming to be charging are complete BS. Have a look around these forums, there are a bunch of people in the same boat. Utilita don't seem to be responding to support calls either now, or there are 1 and 1/2 people manning the phones. I don't know if it's the same for everyone but I've noticed the figures on the app/website haven't updated for maybe 4 or 5 days, I have no idea, it's been a while now for me.

I'm jumping ship lol.

[Rob071085]

@KG1 yep I've only been with them 11 days spent nearly £110 ive just left to go back to my old provider but getting hold of them is a mammoth task in itself. Very abrupt and rude when I told them on the phone I was leaving. I honestly hope they go out of business.

[KG1]

@Rob071085

That sounds about right, it's shocking. They have went way beyond being able to hide behind the 'energy is expensive right now' excuse. I'd be very surprised if they aren't already getting set to close up shop. The legal battles they are going to end up in alone will cost a fortune. Well done getting to speak to someone at all lol. I had to come onto the forums, I got a response from staff on here who said they would forward what I wrote to their 'Customer Experience Team' () it's been an experience alright) and I would receive a call... yeah that hasn't happened.

[Rob071085]

Oh god, I feel sorry for everyone trying to get someone to talk to. They called me twice today only because I sent a email to the cancellations team and they try so hard to make you stay promising the cost will go down eventually, it really is bad business, advisor basically put the phone down on me once I told them I wasn't staying.

[SH4D0WS87]

I’m on credit and take a pic of my meter 11.59pm every month and bills never match the meter last month £40 appeared from nowhere in 1 minute on top of what my meter says ! Wasn’t smart meters supposed to be accurate . Also 4 complaints in 3 over 12 weeks now no response also haven’t paid warm home discount £150 deadline was jan 31st 7 years loyalty to this company I’ve had enough

[Evie88]

Yeah utilita is a shocking company. There very expensive and useless customer service and they keep your warm home discount of £150 for as long as possible my mate got his in nov with his provider. Definitely switching next year

[PeteC]

Hi @Evie88

I'm sorry to hear that you've not had a great experience with our Customer Service team. We are a little busier than normal at this time of year due to the cold weather, so it may take slightly longer to get through than normal, but we'll always do what we can to support our customers.

In regard to the Warm Home Discount, there have been some changes to the way we apply this to peoples energy supply account, and if customers have a debt balance with us, the Warm Home Discount will be applied against this first.

Please feel free to DM me directly if there is anything specific that we can do to help out.

Thanks
Pete

[Evie88]

How come you keep the warm home discount as long as possible but other suppliers pay it straight away and how come your energy costs more than other suppliers or utilita customers are getting ripped off again like in the past 🤔