Why does the app not work with what on the smart meter now I'm not talking pence I'm talking pounds my app says 97p on the emergency left yet I have £8.68p why did they change the format ide rather just use the app for topping up that means I don't have to hunt for my cards and have cash handy. Does anyone else have this issue
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Head of Community20-01-23@Mole1 Hey there! Sorry to hear that the balance on your app is not mirroring what you have on your meter!
can I ask how long you have had the app downloaded for?I am your Community Manager! 😀
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem