[Janetbryan]

Can manager please contact so I can private message me please
I have completed online form on Saturday
spent 4 hours waiting on phone and chat yesterday
my child is unwell

[Rebecca]

@Janetbryan Hi there - so sorry to hear this.

Can you send me a private mail with your customer ref number and/or address & postcode, along with the best contact number so I can get someone to access your account and call you back please as you are off supply.

There is a link in my signature below to private mail me.

Rebecca

[Mumlou5]

Just like to say same thing happened to my son sighned up in November sent all relevent information its now jan 13th and still nothing no card key letter account number nothing been on phone begged for them to sort this out as my son is non verbal and cannot speak to them also sent in confirmation through email as advised to and still nothing nothing now have a demand notice saying he owes 50.87 gasHes been off supply for over 2weeks now no one is helping us logged complaint still nothing.