[BIGN]

I have not recieved my energy cost off living for January yet

[Rebecca]

@BIGN Hello! This is very normal - there is not set date in January to receive it - where Utilita rolls it out across the whole customer base - there is not set date for it to be received. It is just confined to the general 'any time in January' - and usually is received mid to end of the month.

Thanks,
Rebecca

[BIGN]

@BIGN normally we get it the 2nd so why is january different your saying liked its happened before

[Rebecca]

@BIGN Hi there - this is most likely down to the bank holiday weekend for New Years Day - this will have a delay due to the business re-opening for the new year yesterday.

Thanks,
Rebecca

[Toporb]

Not had jan £75 . 2 hours live chat 2 hours on phone and still nothing . As soon as March comes I’m leaving this awful company

[Toporb]

Not had jan £75 . 2 hours live chat 2 hours on phone and still nothing . As soon as March comes I’m leaving this awful company