[BigSman]

Keep getting the following failure message when trying to power up, numerous times becoming frustrating.

• Sorry, we couldn't submit your POWER UP application at this time.

Can the process be completed by telephone as the app and my online account portal don't work, can see my lights going out

[Clm88]

I haven't got an answer, but mine is the same.

[Rebecca]

Hi both! There needs to be £2 or less already as debt on the meter - is this the case for both of you? 😊