I never thought I'd ever want to say thanks to Utilita. I still don't,.
But I will say thanks to Russ for his patience and perseverance in dealing with my complaint.
A few more like you. Russ, and less like your CEO and Utilita would be near the top of the league table instead of the bottom.
After wasting hours trying to contact customer services by phone, email, webchat and carrier pigeon, my only option was to shout even louder. A few well-chosen words on Trustpilot and suddenly they take notice.
It shouldn't have to be that way though. The staff, like Russ, take all the flak while Billy Boy Bullen (there I go again) and his mates take all the rewards.
Utilita get no respect because they don't deserve any.
But I will say thanks to Russ for his patience and perseverance in dealing with my complaint.
A few more like you. Russ, and less like your CEO and Utilita would be near the top of the league table instead of the bottom.
After wasting hours trying to contact customer services by phone, email, webchat and carrier pigeon, my only option was to shout even louder. A few well-chosen words on Trustpilot and suddenly they take notice.
It shouldn't have to be that way though. The staff, like Russ, take all the flak while Billy Boy Bullen (there I go again) and his mates take all the rewards.
Utilita get no respect because they don't deserve any.
