[AMc1976]

Could someone please give me a number where I can speak to a human being, please?

I have been unable to top up my meters through the app or monitor our usage for over two months now. I work full time, so being able to sit online for over an hour waiting to speak to speak to someone on Web Chat is not an option for me.

I finally managed to get through to someone at the weekend who assured me that the problem was solved and to wait 24-48 hours for the meters etc to update, but (not surprisingly) it's still not working.

I believe that this issue is being caused by loss of either WAN or HAN, I've tried to find a way to solve the problem myself but I obviously can't.

I cannot explain how disappointing it is to have to hand over so much of my salary to a company that apparently can't even staff it's own phones.

[Citizen83]

Hey there,

I am sorry to hear about your situation and angry once again this reckless company is continuing to get away with ruining goodness many people's quality of life!

I did have a little bit of luck using a different contact number (a landline they eventually contacted me from after making no contact for a long time).

Apparently this is the number for their so-called "Customer Budgeting Department" (I think like one member of staff alone at her desk runs it) but was the only contact I had any luck with.

This is a direct number to UTILITA'S Head Office in Eastleigh, Hampshire(not far from Southampton) hence why they a sponsor for Southampton F.C.

023 8100 0085

Last time I called, the wait for an answer was around 5/10 minutes, but they do answer 9-5 Monday-Friday - and don't let them fob you off saying "this is the wrong number" as it IS.

This is a direct number to UTILITA'S Head Office in Eastleigh, Hampshire(not far from Southampton) hence why they a sponsor for Southampton F.C.


Failing that, here's their address! Sometimes showing up in person has a certain kind of effect, especially if it's unannounced and you're armed with a camera phone.
Utilita, Hutwood Court
Bournemouth Rd
Chandler's Ford
Eastleigh
SO53 3QB

utilita HQ.jpg
Best of luck!


- going to post this on the main forum now as everyone needs to know this.

Interestingly, last time I gave out this number on it it was deleted, and can't find the posts. So they clearly don't want people to have it.