[Josette]

I want to no why I have not recieved my November ebss goverment payment of £66 and you now owe me December's we're is it as I need it and when I ring or email no response it's wrong utilita now owe me 2 months payments

[LisaHutchison]

I didn’t get my November one either

[Rebecca]

@LisaHutchison Hi Lisa, I have explained via private message what we are doing about this for you and we have arranged a smart meter install for you so that you get the November payment vended to your meter.

Rebecca

[Rebecca]

@Josette I would suggest using the Live Chat via the website as this is an account specific enquiry 😊

[LisaHutchison]

I know but in the mean time I am running out of gas and can’t top up

[Bopmac]

@Josette they gave me mine and then took it away again 9 phone calls ans 3 weeks later still no explanation
GET YOUR ACT TOGETHER UTILITA !!!!

[Bopmac]

@Josette they gave me mine and then took it away again 9 phone calls ans 3 weeks later still no explanation
GET YOUR ACT TOGETHER UTILITA !!!!