[Speedyefc]

Had a new hub delivered two weeks ago and won’t connect to the meter . Tried and tried on numerous phone numbers to get through to someone to no avail . Can any one help me out here , need to speak to someone urgently thanks .

[EdWhite]

@Speedyefc let me know if you find out....

[Speedyefc]

Still can’t get through . Utilita is a absolute joke .

[Grae129]

@Speedyefc They are an absolute joke, I 100% agree. I've been holding for someone to answer well over half hour now and still holding, listening to pathetic hold music and a nagging recorded female voice keeps chipping in with some meaningless spiel how good the utilita as is.

[Speedyefc]

@Grae129 mate 2 hrs at a time and still nothing . Even waiting on that live talk and after waiting half hr or more and they just end the chat . It’s a piss take .

[Citizen83]

Hey there,

I am sorry to hear about your situation and angry once again this reckless company is continuing to get away with ruining goodness many people's quality of life!

I did have a little bit of luck using a different contact number (a landline they eventually contacted me from after making no contact for a long time).

Apparently this is the number for their so-called "Customer Budgeting Department" (I think like one member of staff alone at her desk runs it) but was the only contact I had any luck with.

This is a direct number to UTILITA'S Head Office in Eastleigh, Hampshire(not far from Southampton) hence why they a sponsor for Southampton F.C.

023 8100 0085

Last time I called, the wait for an answer was around 5/10 minutes, but they do answer 9-5 Monday-Friday - and don't let them fob you off saying "this is the wrong number" as it IS.

This is a direct number to UTILITA'S Head Office in Eastleigh, Hampshire(not far from Southampton) hence why they a sponsor for Southampton F.C.


Failing that, here's their address! Sometimes showing up in person has a certain kind of effect, especially if it's unannounced and you're armed with a camera phone.
Utilita, Hutwood Court
Bournemouth Rd
Chandler's Ford
Eastleigh
SO53 3QB

utilita HQ.jpg
Best of luck!


- going to post this on the main forum now as everyone needs to know this.

Interestingly, last time I gave out this number on it it was deleted, and can't find the posts. So they clearly don't want people to have it.