[hannahleigh2025]

So, I am really not happy. I received my ebss refund a week after my direct debit went out in October. This month however I haven't received anything at all, and I've been fobbed off a number of times now when I have called to find out what is going on. Has anybody else had issues?

[Rebecca]

@hannahleigh2025 Hi there! Sorry to hear this! Can you pop me a private mail (link to do this is in my signature under this comment) with your customer ref number and what month you are missing, so I can then escalate this to our customer experience team 😀

[hannahleigh2025]

Originally Posted by Rebecca

@hannahleigh2025 Hi there! Sorry to hear this! Can you pop me a private mail (link to do this is in my signature under this comment) with your customer ref number and what month you are missing, so I can then escalate this to our customer experience team 😀

I have sent you a message now, Rebecca

[Rebecca]

@hannahleigh2025 Thank you! I will get back to you as soon as I have an answer within the next 24 hours 🙂