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40,159members
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1,525Online
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5,521Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.48 Threads 455 Posts 28 Online viewersLast post: meter problem byPosts: 455 / Threads: 48 / Online viewers: 28 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,523 Threads 4,406 Posts 332 Online viewersLast post: Sign up links byPosts: 4,406 / Threads: 1,523 / Online viewers: 332 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 52 Posts 74 Online viewersLast post: The monthly prizes byPosts: 52 / Threads: 25 / Online viewers: 74 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 19 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 19 -
Energy Hubs
Find out all the latest news and whatโs going on in your local Utilita Energy Hub.18 Threads 27 Posts 7 Online viewersLast post: How do I get my son on this... byPosts: 27 / Threads: 18 / Online viewers: 7
- Older Activity
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I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more
- 9 Hours Ago
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Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more
- 9 Hours Ago
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135Views
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And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more
- 9 Hours Ago
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This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more
- 9 Hours Ago
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3Replies
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586Views
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As above I switched to Utilita and had a smart meter installed I have had no hot water since Iโm on economy 7 but itโs not kicking in to heat my... see more
- 9 Hours Ago
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Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more
- 10 Hours Ago
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Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more
- 13 Hours Ago
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135Views
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Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more
- 1 Day Ago
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3Replies
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700Views
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both meter and in home display the app has no effect see more
- 1 Day Ago
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3Replies
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Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! ๐ Our goal is to make it easier than... see more
- 1 Day Ago
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Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
- 1 Day Ago
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3Replies
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700Views
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hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more
- 1 Day Ago
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3Replies
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700Views
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Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more
- 2 Days Ago
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3Replies
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586Views
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Iโve tried to transfer credit from my gas meter but itโs saying I canโt because it hasnโt had an up to date meter reading. Itโs been saying this... see more
- 2 Days Ago
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3Replies
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Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more
- 3 Days Ago
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5Replies
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Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more
- 3 Days Ago
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5Replies
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Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more
- 3 Days Ago
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1Replies
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1011Views
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Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more
- 3 Days Ago
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1Replies
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696Views
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I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more
- 4 Days Ago
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So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more
- 4 Days Ago
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1Replies
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696Views
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โโโโโโโCan anyone help me .. I donโt understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more
- 5 Days Ago
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1Replies
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1011Views
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Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more
- 6 Days Ago
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1Replies
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1186Views
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Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more
- 6 Days Ago
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1Replies
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1186Views
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Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more
- 1 Week Ago
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1Replies
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1798Views
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Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more
- 1 Week Ago
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1Replies
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1798Views
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Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more
- 1 Week Ago
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2Replies
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2524Views
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Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more
- 1 Week Ago
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2Replies
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2524Views
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Hi Utilita, Iโve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more
- 1 Week Ago
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2Replies
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2524Views
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Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more
- 1 Week Ago
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5Replies
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No one any idea? The smart control โโโโโโโIS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more
- 1 Week Ago
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5Replies
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4353Views
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