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Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

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Update from your Community Manager

Hello Utilita Community! 👋 I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community. As...

By Rebecca 5 Days Ago 0 votes 3 replies 1,176 views
Latest reply: 3 Days Ago by WilliamB

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replies: 3 / views: 1,176 / votes: 0
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Utilita Power Payback 2024 – 2025

Welcome to our official Community Power Payback page for those who are taking part in the scheme this year. Everyone is welcome! By joining...

By Rebecca 06-12-24 0 votes 19 replies 29,160 views
Latest reply: 6 Days Ago by Rebecca

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replies: 19 / views: 29,160 / votes: 0
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How to: Access Financial Assistance

We’re coming to the end of another winter – but we want our customers to know that we’re here to help, whatever the weather! We offer several...

By PeteC 2 Weeks Ago 3 votes 0 replies 1,346 views
Latest reply: 2 Weeks Ago by PeteC

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replies: 0 / views: 1,346 / votes: 3
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How to: Let us Know you're Moving Home

They say moving home is one of the top 5 most stressful times in life. That means that your energy supply is the last thing you want to think...

By WilliamB 2 Weeks Ago 1 votes 0 replies 1,124 views
Latest reply: 2 Weeks Ago by WilliamB

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replies: 0 / views: 1,124 / votes: 1
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Transfer money between your meters!

We have listened to your feedback - and now we have made it possible for you to move your top-up credit between meters! We’re always looking for...

By Rebecca 05-12-22 0 votes 38 replies 416,227 views
Latest reply: 16-01-25 by Rebecca

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replies: 38 / views: 416,227 / votes: 0
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Help & Support Mega Digest

Howdy folks! I hope everyone is well? 🤗 So, as we have now got quite a lot of threads going on within this 'Help & Support' board - I thought I...

By Rebecca 29-06-21 5 votes 5 replies 283,321 views
Latest reply: 28-11-24 by Rebecca

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replies: 5 / views: 283,321 / votes: 5
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Welcome to the 'Help & Support' Board!

Welcome to the Help & Support Board! 📢💬 Have a question? This is your GO TO place to ask and answer questions 'member to member'! Post here by...

By Rebecca 14-05-21 8 votes 24 replies 401,530 views
Latest reply: 15-01-24 by Rebecca

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replies: 24 / views: 401,530 / votes: 8

In-house display unit

Does anyone know if emergency credit can be accepted through the new in-house display unit? I could do it on the old Secure one but it hasn't come up...

By Granita 17-10-22 0 votes 0 replies 3,395 views
Latest reply: 17-10-22 by Granita

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replies: 0 / views: 3,395 / votes: 0
Government energy scheme

I’ve been trying to contact utilita for days now regarding problems with cashing in my £66 voucher but had no luck speaking with anybody

By janet2k22 11-10-22 0 votes 4 replies 6,865 views
Latest reply: 17-10-22 by Rebecca

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replies: 4 / views: 6,865 / votes: 0
I need a question answered please. Is the government helping with gas and electric?

Is the government helping with gas and electric ive recieved the electric straight on to our smart meter. But im sure i read that if you have the old...

By Debs 13-10-22 0 votes 3 replies 5,648 views
Latest reply: 15-10-22 by Debs

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replies: 3 / views: 5,648 / votes: 0
Est usage / Direct debit changed

Good Morning , Last week received information from Utilita regarding what would be happening with the Energy help and that a change to my direct...

By rougvie83 02-10-22 0 votes 2 replies 4,710 views
Latest reply: 14-10-22 by rougvie83

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replies: 2 / views: 4,710 / votes: 0
Grid tie Inverters

If I use solar panels and grid tie inverter . How / what do I have to do to sell it back to utilita ?.

By TimothyR 13-10-22 0 votes 0 replies 3,119 views
Latest reply: 13-10-22 by TimothyR

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replies: 0 / views: 3,119 / votes: 0
Non commissioned

Recd new smart meter urged in says connecting then says non commissioned, any one know what it means please

By Susan 10-10-22 0 votes 1 replies 4,153 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,153 / votes: 0
Power up

Why when I have tried to use the power up on the gas apparently you can use £60 on the gas yet it comes up as I could only use £30

By Michelle123 11-10-22 0 votes 1 replies 4,035 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,035 / votes: 0
re wiring

Hello i am having building work done to my property and my electrician has advised that the cables going into my pay as you go electric meter...

By Darrell 12-10-22 0 votes 2 replies 4,273 views
Latest reply: 13-10-22 by Darrell

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replies: 2 / views: 4,273 / votes: 0
Voucher issue redeeming

Hi I got my first payment voucher for £66 ther other day I’m still on the old key type meter for my electric I’ve been to 4 diffrent places but none...

By janet2k22 11-10-22 0 votes 1 replies 4,460 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,460 / votes: 0
Transfer Account

I moved to a new flat on the 18th of September and utilita is what's used there. I've done top up as a guest, but would like to have my details...

By erinrossiter 12-10-22 0 votes 1 replies 4,000 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,000 / votes: 0
Fuel top up

Hi, I was wondering if someone could help? I received my fuel top up last week and it was credited to my electricity only. Do you know if it should...

By Barry83 12-10-22 0 votes 2 replies 4,010 views
Latest reply: 13-10-22 by JanCarol

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replies: 2 / views: 4,010 / votes: 0
Utilita app

I’ve been using my Utilita app for years. To top up but last few days it’s not working says can’t connect to your smart meter so can’t see balance or...

By Stratty 12-10-22 0 votes 1 replies 4,190 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,190 / votes: 0
Puzzled

Hi I’m on a pre payment meter and even though I’m away on holiday atm and no gas is being used why is my credit going down?

By Jaybe4 12-10-22 0 votes 1 replies 3,844 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 3,844 / votes: 0
Gov £66 for October

My d/d for £156 went out on the 7th Oct. I was led to believe the Gov £66 would go to my bank after clearance. If this is so and you have had yours,...

By Ceebeeman1 13-10-22 0 votes 1 replies 4,488 views
Latest reply: 13-10-22 by Cat

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replies: 1 / views: 4,488 / votes: 0
In Home Display

Hello everyone. My IHD isn't working. Does anyone know how I go about getting a new one please? Many thanks Darren

By darrenJG71 05-03-22 0 votes 9 replies 15,293 views
Latest reply: 13-10-22 by Rebecca

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replies: 9 / views: 15,293 / votes: 0
My Utilita Update!

We’re aware of a current issue affecting My Utilita & are looking into this. In the meantime, we’d recommend that you follow these steps to...

By Rebecca 13-10-22 0 votes 0 replies 2,996 views
Latest reply: 13-10-22 by Rebecca

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replies: 0 / views: 2,996 / votes: 0
How to update my info. Just moved to a new flat

I need help on what to do to update my info. Just moved to a new flat and utilita is what's used there. I've done top up but would like to have my...

By Hikpelie 23-09-22 9 votes 3 replies 8,185 views
Latest reply: 12-10-22 by erinrossiter

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replies: 3 / views: 8,185 / votes: 9
First payment of the government scheme

Hi every body just wondering is anybody still waiting for there first payment of the government scheme as I’ve heard so many people say they have had...

By Crookie82 09-10-22 0 votes 4 replies 5,045 views
Latest reply: 11-10-22 by Norm123

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replies: 4 / views: 5,045 / votes: 0
Cheap tarriff times

Can any tell me when the cheapest time to run appliances, I. On pay as you go tarriff

By Tony777 06-10-22 0 votes 1 replies 7,328 views
Latest reply: 10-10-22 by Cat

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replies: 1 / views: 7,328 / votes: 0
66

Hi I'm just after some advice I recently moved out and told utilta I moved but they still put the money onto the account any help will do

By Terrytomlinson 08-10-22 0 votes 1 replies 4,875 views
Latest reply: 10-10-22 by Cat

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replies: 1 / views: 4,875 / votes: 0

Connect with other Utilita customers, share tips, ask for advice, and get updates from the Utilita team.

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Threads in This Forum

Sticky:
Update from your Community Manager

Sticky:
Utilita Power Payback 2024 – 2025

Sticky:
How to: Access Financial Assistance

Sticky:
How to: Let us Know you're Moving Home

Sticky:
Transfer money between your meters!

Sticky:
Help & Support Mega Digest

Sticky:
Welcome to the 'Help & Support' Board!

In-house display unit

Government energy scheme

I need a question answered please. Is the government helping with gas and electric?

Est usage / Direct debit changed

Grid tie Inverters

Non commissioned

Power up

re wiring

Voucher issue redeeming

Transfer Account

Fuel top up

Utilita app

Puzzled

Gov £66 for October

In Home Display

My Utilita Update!

How to update my info. Just moved to a new flat

First payment of the government scheme

Cheap tarriff times

66

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Threads in This Forum

Sticky: Update from your Community Manager

Sticky: Utilita Power Payback 2024 – 2025

Sticky: How to: Access Financial Assistance

Sticky: How to: Let us Know you're Moving Home

Sticky: Transfer money between your meters!

Sticky: Help & Support Mega Digest

Sticky: Welcome to the 'Help & Support' Board!