utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • members
    43,436
    members
  • online
    3,855
    Online
  • posts
    5,819
    Posts

    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 94 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 94

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,623 Threads 4,725 Posts 1195 Online viewers
    Last post: Switching to Utilia by
    Dean
    Posts: 4,725 / Threads: 1,623 / Online viewers: 1195

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 4 Posts 74 Online viewers
    Last post: John Bishop Tickets - WE HAVE... by
    PeteC
    Posts: 4 / Threads: 3 / Online viewers: 74

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    6 Threads 14 Posts 2 Online viewers
    Last post: Community Update by
    Dann
    Posts: 14 / Threads: 6 / Online viewers: 2

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    90 Threads 294 Posts 86 Online viewers
    Last post: 🌍🐾 World Animal Day: Powering... by
    Dean
    Posts: 294 / Threads: 90 / Online viewers: 86

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 112 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 112

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 59 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 59

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 82 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 82
  • Switching to Utilia
    Hey @STM Yes Android 15 will work with the My Utilita app Kind Regards Dean see more
    by Dean
    • 10 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 411
      Views
  • 🌍🐾 World Animal Day: Powering a Kinder Planet 🐾🌍
    Today, we celebrate the incredible diversity of life that shares our planet — from the tiniest pollinators to the largest ocean wanderers. World... see more
    by Dean
    • 13 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 102
      Views
  • Meter update
    Hi @Suzysmith, I am sorry to hear about this Usually we will only cancel if there is no engineer available, Can you send me a DM using the link in... see more
    by Dean
    • 15 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 217
      Views
  • Meter update
    I’m not getting any where with utilita, I keep getting cancelled updates, ​​​​​​​ see more
    by Suzysmith
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 217
      Views
  • Switching to Utilia
    @NickC Thanks for that. My Samsung tablet runs Android 15 which I should think is update enough. Maybe you could confirm that. Thanks. see more
    by STM
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 411
      Views
  • Switching to Utilia
    Hi @STM ! There shouldn't be any issue with your tablet being able to use our app as long as the app is fully up to date and your tablet is also... see more
    by NickC
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 411
      Views
  • Switching to Utilia
    I am thinking of switching to Utilita. I have a question about the app: I don't use a smartphone (although I have a 'dumb phone'), but have a modern... see more
    by STM
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 411
      Views
  • Your smart meter update been rescheduled
    Hi @PeteC Have sent you a DM regarding date availability. ​​​​​​​Stan see more
    by STG
    • 1 Day Ago
    • 12
      Replies
    • 0
      Likes
    • 67230
      Views
  • Meter Network Problem
    I had the same issue and it's because you have old smets 1 meters and you've been sent an ihd which is only compatible with smets 2 meters. Mine... see more
    by Pinkprincess
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 26517
      Views
  • Your smart meter update been rescheduled
    Hi @STG Thanks for your message - I've sent you a DM with some dates to get the new meters in! Many thanks Pete see more
    by PeteC
    • 1 Day Ago
    • 12
      Replies
    • 0
      Likes
    • 67230
      Views
  • Your smart meter update been rescheduled
    Any news on upgrading @PeteC ​​​​​​​Stan see more
    by STG
    • 1 Day Ago
    • 12
      Replies
    • 0
      Likes
    • 67230
      Views
  • International Coffee Day: Energising Connections, Saving Power
    Today, we raise our mugs to the magic of coffee — that rich aroma, the energising kick, and the simple joy of sharing a brew. Whether you're pulling... see more
    by NickC
    • 2 Days Ago
    • 0
      Replies
    • 1
      Likes
    • 338
      Views
  • Power Up
    Hi @Carolg69 Really sorry to hear this, when you mention this power up have you checked to make sure you weren't in emergency credit or friendly... see more
    by NickC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 2225
      Views
  • Live chat
    Good afternoon @lmcgill86 ! Thank you for getting in touch with us, really sorry to hear your husband has been having issues reaching us via live... see more
    by NickC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1387
      Views
  • Inhome display replacment
    Hi PeteC I have sent a DM, Is the info enough? Thanks Arrathon see more
    by Arrathon
    • 4 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 4480
      Views
  • Text about replacing smart meter
    Hi @Pinkprincess Do you mind sending me a direct message and I'll have a look into your account and see if I can help further. Thanks,... see more
    by NickC
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3365
      Views
  • Text about replacing smart meter
    @NickC, the gas meter has been replaced twice since 2020 both due to the battery going. The electric was replaced in 2023 I think as we had to get... see more
    by Pinkprincess
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3365
      Views
  • Text about replacing smart meter
    Hi @Pinkprincess Really sorry to hear about the previous issues you've had with your smart meters and the missed appointments. Can I ask if you... see more
    by NickC
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3365
      Views
  • Text about replacing smart meter
    Received a text saying my smart meter needs replacing to meet 'current compliance requirements'. The text doesn't say which meter needs replacing,... see more
    by Pinkprincess
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3365
      Views
  • Live chat
    Is anyone else having difficulty connecting to the live chat? I've been unable to get through for over 3 months! But my partner could so I made do... see more
    by lmcgill86
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1387
      Views
  • Meter reading
    @PeteC ive sent you a DM Thank you see more
    by Maria1979k
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4178
      Views
  • Changes to app
    It was back working for me most of the week, but now it is not showing in £s again for Thursday. Hoping it's just minor and will be ok again. see more
    by stevieinUK
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4943
      Views
  • Meter reading
    Hi @Maria1979k Thanks for your post! There can be a number of reasons why we'd ask you for a meter reading if you have a smart meter - I want... see more
    by PeteC
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4178
      Views
  • Power Up
    I tried to power up my electric in April The power up has gone on my debt but not on my meter so it is now showing that I owe £50 more than I... see more
    by Carolg69
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2225
      Views
  • Meter reading
    Hi, does anyone know why im suddenly getting asked for a meter reading when I have a smart meter? I've been sent an email and a text reminder for... see more
    by Maria1979k
    • 1 Week Ago
    • 2
      Replies
    • 0
      Likes
    • 4178
      Views
  • Community Update
    Hello everyone, Firstly, thank you for being part of the Utilita Community. Whether you’re new here or have been sharing for a while, your... see more
    by Dann
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 72
      Views
  • Problems with meters since joining 26/8/25
    @Jillmarie I am sorry to hear of the issue and the experience you are having. I have sent you a private message in regards to it. ​​​​​​​Dan see more
    by Dann
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 5027
      Views