utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Online
  • posts
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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 7 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 7

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,673 Threads 4,891 Posts 89 Online viewers
    Last post: Power up not working by
    Dann
    Posts: 4,891 / Threads: 1,673 / Online viewers: 89

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 8 Posts 26 Online viewers
    Last post: Tickets to Jason Derulo - NO... by
    PeteC
    Posts: 8 / Threads: 4 / Online viewers: 26

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    8 Threads 17 Posts 0 Online viewers
    Last post: Sustainability Update by
    Dann
    Posts: 17 / Threads: 8 / Online viewers: 0

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    94 Threads 301 Posts 264 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 301 / Threads: 94 / Online viewers: 264

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 31 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 31

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 171 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 171

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 29 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 29
  • Power up not working
    Hi, Thank you for getting in touch. The “meter not eligible” message can appear for a few reasons, even if there’s no outstanding balance. Common... see more
    by Dann
    • 14 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 144
      Views
  • Expensive
    How come you keep the warm home discount as long as possible but other suppliers pay it straight away and how come your energy costs more than other... see more
    by Evie88
    • 14 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 18451
      Views
  • Top up not registered
    Hi @Pat1Wells Thanks for getting in touch - I've reached out via Direct Message to get some further information from you, and I can take a look to... see more
    by PeteC
    • 14 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 587
      Views
  • WHD
    Hi @Dell681 Thanks for your post! We're currently liaising with the government to finalise the details for this years Warm Home Discount, and... see more
    by PeteC
    • 14 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 149
      Views
  • Expensive
    Hi @Evie88 I'm sorry to hear that you've not had a great experience with our Customer Service team. We are a little busier than normal at this... see more
    by PeteC
    • 14 Hours Ago
    • 8
      Replies
    • 0
      Likes
    • 18451
      Views
  • Power up not working
    Everytime I try and power up it says meter not eligible even though I don't owe any debt and I used to be able to apply no problem can someone help... see more
    by Justinex33
    • 19 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 144
      Views
  • Top up not registered
    I have had the same issue, was this resolved for you? I’ve tried to get through to customer care but with no success see more
    by Pat1Wells
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 587
      Views
  • WHD
    When will we in Scotland find out if we have qualified for the Warm home discount? see more
    by Dell681
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 149
      Views
  • Expensive
    Yeah utilita is a shocking company. There very expensive and useless customer service and they keep your warm home discount of £150 for as long as... see more
    by Evie88
    • 1 Day Ago
    • 8
      Replies
    • 0
      Likes
    • 18451
      Views
  • App and ihd
    I've sent you a private message with my customer reference number is there anything else you need ​​​​​​​ see more
    by Amanda87
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 426
      Views
  • App and ihd
    @Dann hiya I have done that and my my meter seems to be connecting see more
    by Amanda87
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 426
      Views
  • App and ihd
    Hi, Thanks for reaching out and letting us know about this. It sounds frustrating, and I appreciate your patience. The difference between your app... see more
    by Dann
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 426
      Views
  • App and ihd
    My app is showing a completely diffrent amount to my ihd the app is saying the balance above is 912 days old I've tried ringing them but the hold... see more
    by Amanda87
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 426
      Views
  • Confusion 🤔
    Hi @Jomer1305 Thanks for your post - I've sent you a Direct Message, requesting some further information from you, so that I can investigate this... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 236
      Views
  • Confusion 🤔
    Hello, I am new here and am a little confused by my utilita app. I look at the usage and it is showing that last week I used my gas on Saturday and... see more
    by Jomer1305
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 236
      Views
  • Warm Home Discount Cash Vouchers
    Hi @Sophielou25 Thanks for your post! I have sent you a Direct Message requesting some more information - once I have received this, I'll be... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 331
      Views
  • Warm Home Discount Cash Vouchers
    Hi, I've had an email saying I will receive the £150 in cash vouchers. When reading up on it it says that you either need ID to get the cash or... see more
    by Sophielou25
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 331
      Views
  • Final credit balance
    Hi @Trickye Thanks for your reply. I've had a look - at the bottom of the final bill it advised that you are in credit by £118.22. This will be... see more
    by PeteC
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1968
      Views
  • Final credit balance
    Hi Thanks for getting back to me. Been sent my final final bill today as per email,says as follows;We’ve sent your final bill for £118.22. We’ll... see more
    by Trickye
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1968
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    Hi, I was just about to complain about having the same issue since my smart meters were upgraded in march but I've checked the app and it seems... see more
    by Pwstca
    • 2 Days Ago
    • 16
      Replies
    • 1
      Likes
    • 80690
      Views
  • Top up not registered
    Hi @LynM I've sent you a Direct Message requesting some more information, I'll take a look at the account and see what I can do! Many thanks, ... see more
    by PeteC
    • 2 Days Ago
    • 3
      Replies
    • 1
      Likes
    • 587
      Views
  • Top up not registered
    I topped up via the app at 10.43am today, still not showing but has came out my bank. online chat wasn’t helpful and basically said nothing wrong... see more
    by LynM
    • 3 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 587
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    Thanks for taking the time to comment Pete, but I received the SMS today, 18th November. And some service will be replaced on 31st December. ... see more
    by KM1967
    • 3 Days Ago
    • 16
      Replies
    • 0
      Likes
    • 80690
      Views
  • Smart meters
    When I got a smart meter I thought life would be a bit easier but if my gas or electricity runs out when I’m not home and I top up using the app, I... see more
    by Ellenf71
    • 3 Days Ago
    • 0
      Replies
    • 0
      Likes
    • 342
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    Hi @KM1967 Thanks for your message! The meter's themselves are absolutely fine and will remain in place - it's the communications hub that is... see more
    by PeteC
    • 3 Days Ago
    • 16
      Replies
    • 0
      Likes
    • 80690
      Views
  • Electric meter not communicating
    lots of people post similar threads, including myself. Pumpkin: I would be curious to know if your issue has been resolved offline. see more
    by KM1967
    • 3 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 1318
      Views
  • Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.
    today I got SMS saying I urgently need to change my smart meter. It was only installed in feb 2025! They are retiring the system apparently. ... see more
    by KM1967
    • 3 Days Ago
    • 16
      Replies
    • 0
      Likes
    • 80690
      Views
  • Smart meter/myutilita app
    Hi @Ellenf71 Thanks for your post! If you drop me a Direct Message by clicking into my signature below, and provide me with some account... see more
    by PeteC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 797
      Views
  • Final credit balance
    Hi @Trickye Thanks for your reply - I have edited it slightly to remove your personal details! I have sent you an email directly with a... see more
    by PeteC
    • 3 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1968
      Views