utilita.co.uk

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the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    members
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    117
    Online
  • posts
    1,414
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    Featured discussions

    Make the Most of your Heating System
    Five ways to make your heating go further.
    Help and Support
    Your most popular questions digested into super handy guides.
    Warm Home Discount 2026
    Key information and how to apply.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    8 Threads 343 Posts 0 Online viewers
    Last post: I'm new to this. by
    clitheroe22
    Posts: 343 / Threads: 8 / Online viewers: 0

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    195 Threads 654 Posts 11 Online viewers
    Last post: No supply by
    Theajamieson
    Posts: 654 / Threads: 195 / Online viewers: 11

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    7 Threads 192 Posts 3 Online viewers
    Last post: CLOSED WIN One of Four £50... by
    Domran
    Posts: 192 / Threads: 7 / Online viewers: 3

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    1 Threads 1 Posts 0 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 1 / Threads: 1 / Online viewers: 0

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    1 Threads 1 Posts 0 Online viewers
    Last post: Welcome to the 'Off Topic'... by
    Rebecca
    Posts: 1 / Threads: 1 / Online viewers: 0

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    2 Threads 5 Posts 0 Online viewers
    Last post: White goods etc by
    Dean
    Posts: 5 / Threads: 2 / Online viewers: 0

  7. Energy Saving Advice

    All the top tips on how to save energy at home.
    14 Threads 17 Posts 1 Online viewers
    Last post: Five ways to make the most of... by
    Rebecca
    Posts: 17 / Threads: 14 / Online viewers: 1

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    3 Threads 5 Posts 0 Online viewers
    Last post: End of a geo home by
    Cubey
    Posts: 5 / Threads: 3 / Online viewers: 0
  • No supply
    Hi my gas has went out on emergency credit, i put £10 in last night and £25 today and it's not showing that im in credit and cant restore my gas, my... see more
    by Theajamieson
    • 7 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 16
      Views
  • Smart meters!
    I’ve got no electric at all now my meter is blocked I can’t top up it’s not going to my meter I’m in the phone trying to get hold off someone but no... see more
    by Lucyy
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 119
      Views
  • App not updating credit
    @NickC sorry I missed your call, I have tried ringing back but its a lengthy wait. I am available the rest of today and then again available on... see more
    by Ally72
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • Smart meters!
    Hi @Lucyy I've just tried to use that reference number but I cannot see an account so I will send you an email so I can look into this and get... see more
    by NickC
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 119
      Views
  • Smart meters!
    3231669221 see more
    by Lucyy
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 119
      Views
  • Smart meters!
    Hi @Lucyy I just tried accessing your account through your email but I was unable to locate your account. If you go on your app and click on... see more
    by NickC
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 119
      Views
  • App not updating credit
    Hi @Ally72 Thank you for the reference number, I just called you and left a voicemail. I've sent you an email so we can discuss your issue... see more
    by NickC
    • 1 Day Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • Refreshing pages on the Community
    Hi all, After the Community went down yesterday late afternoon - some pages on the Community may need to be refreshed when you click on them. ... see more
    by Rebecca
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 37
      Views
  • Smart meters!
    Hello I’ve switched from Scottish power to utilita I’ve got my smart meters booked in for Monday next week yesterday my electricity went off as I’ve... see more
    by Lucyy
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 119
      Views
  • App not updating credit
    Ref number is 2811376916 see more
    by Ally72
    • 2 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • App not updating credit
    Hi @Ally72 If you go on your app and click on your profile you can then access your account details where it should show you your reference... see more
    by NickC
    • 2 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • Error WHD email about scottish boarders group
    @Daveyboy73 Absolutely and that is exactly what the community is for and why it exists 😊 Thank you for being so helpful and being a valuable... see more
    by Rebecca
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 142
      Views
  • Warm Home Discount Message Error!
    @Rebecca OK cool thanks see more
    by Johnboy72
    • 2 Days Ago
    • 1
      Replies
    • 1
      Likes
    • 103
      Views
  • Error WHD email about scottish boarders group
    That's okay I just thought something is wrong here so best to get it out there before community is over run with posts. Regards ​​​​​​​Dave see more
    by Daveyboy73
    • 2 Days Ago
    • 4
      Replies
    • 1
      Likes
    • 142
      Views
  • Error WHD email about scottish boarders group
    @Daveyboy73 You are spot on here! Thank you for reporting it so quickly to the Community for our members and so we can also report it. I am... see more
    by Rebecca
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 142
      Views
  • Error WHD email about scottish boarders group
    Hi @Daveyboy73 Thank you for leaving this post we really appreciate it! As @Daveyboy73 has just mentioned in this post If you received an email... see more
    by NickC
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 142
      Views
  • Warm Home Discount Message Error!
    If you received an email from us about the Warm Home Discount, please ignore this email and don’t take any action - you don't need to send us any... see more
    by Rebecca
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 103
      Views
  • WWD
    Hi @Johnboy72 If you received an email from us about the Warm Home Discount, please ignore this email and don’t take any action - you don't need... see more
    by NickC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 81
      Views
  • Error WHD email about scottish boarders group
    Subject: Glitch: Received "Scotland Broader Group" email but I live in England! Hi everyone, Just wanted to warn others about a system glitch. I... see more
    by Daveyboy73
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 142
      Views
  • WWD
    Just had a email saying I need to send in more evidence for weather discount in Scotland I'm not in Scotland I live in Croydon see more
    by Johnboy72
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 81
      Views
  • App not updating credit
    The app is up to date. Where would I find the reference number 🤔 see more
    by Ally72
    • 3 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • CLOSED WIN One of Four £50 ODEON Gift Cards
    Thanks! Just wonder if i could get the kids into the Street Fighter movie.... Perfect! see more
    by Domran
    • 3 Days Ago
    • 24
      Replies
    • 1
      Likes
    • 2590
      Views
  • App not updating credit
    Hi @Ally72 Sorry to hear you're having trouble with the app showing an incorrect credit balance. As a first step, please make sure you're using the... see more
    by NickC
    • 3 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • Balance
    Hi @Ellenf71 If your gas balance has gone below £-15, your meter would normally be off supply. Based on the balance showing £-19, we would... see more
    by NickC
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 109
      Views
  • CLOSED WIN One of Four £50 ODEON Gift Cards
    Wowser thank you so much. That's it off to see ghosts plus maybe a couple of horror films too see more
    by Irregularkay52
    • 3 Days Ago
    • 24
      Replies
    • 1
      Likes
    • 2590
      Views
  • CLOSED WIN One of Four £50 ODEON Gift Cards
    Thank you to the 11 members that entered this months competition. This is now closed and I am thrilled to announce the four winners are: @Domran... see more
    by Rebecca
    • 3 Days Ago
    • 24
      Replies
    • 2
      Likes
    • 2590
      Views
  • App not updating credit
    Is anyone having issues where the app doesn't show the correct amount of credit left 😑 see more
    by Ally72
    • 3 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 238
      Views
  • Balance
    Can someone please tell me if -£19 in my gas meter means it's off supply as I'm not home to check and the app isn't very accurate ​​​​​​​ see more
    by Ellenf71
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 109
      Views
  • How to clear debt faster
    Hi @spud1978, You can adjust your debt recovery rate in the app by increasing it up to 90%. If you're unable to make the change yourself, or if... see more
    by NickC
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 150
      Views
  • CLOSED WIN One of Four £50 ODEON Gift Cards
    Would love to take my little ones to see forgotten island ❤️ see more
    by Saredo
    • 5 Days Ago
    • 24
      Replies
    • 1
      Likes
    • 2590
      Views