utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      44 Threads 444 Posts 10 Online viewers
      Last Post: In home display by
      Dean
      Posts: 444 / Threads: 44 / Online viewers: 10

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,484 Threads 4,293 Posts 159 Online viewers
      Last Post: Exciting Community Update by
      Dean
      Posts: 4,293 / Threads: 1,484 / Online viewers: 159

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      89 Threads 300 Posts 21 Online viewers
      Last Post: Need help by
      PeteC
      Posts: 300 / Threads: 89 / Online viewers: 21

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 146 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 146

    5. Energy Saving Tips

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 6 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 6

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 4 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 4
    • Exciting Community Update
      Hi everyone, I hope you're all enjoying the warmer weather this week! I've got some news for you. On Thursday 22nd May 12.00-16.00, we will be... see more
      by Dean
      • 23 Hours Ago
      • 0
        replies
      • 2
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      • 69
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    • Smart meter replacement
      Hi @Joannalisle, Yes, we are able to send out new IHD's for your smart meter depending on the circumstances. If you give our customer services a... see more
      by WilliamB
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 176
        views
    • Live Chat - No response
      Hi @Shelltay, I'm sorry to hear that you have been experiencing issues while getting in touch with us through live chat. If you could send me a... see more
      by WilliamB
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 188
        views
    • Smart meter replacement
      Can utilita send me out new smart meter as the one I have currently won’t turn on see more
      by Joannalisle
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 176
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    • Live Chat - No response
      Hi, Has anyone managed to get a reponse on live chat recently? I have a hearing difficulty so cannot phone. It says i'm connected to agent... see more
      by Shelltay
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 188
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    • Power up
      Hi @Samantha123, I am sorry to hear about this issue as this is an account specific issue and requires an agent to look into this the first point... see more
      by Dean
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 327
        views
    • Power up
      Why can’t I power up my electric even though I don’t owe anything see more
      by Samantha123
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 327
        views
    • In home display
      Hi @Beth99, I'm sorry to hear the engineer did not provide you with an IHD if you pop me a DM in my signature below with your account details I... see more
      by Dean
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 384
        views
    • Can't register
      Hi @EmmaJade110691, Can I ask was the letter you received addressed to yourself by Name? If the letter is under the occupier or a different name... see more
      by Dean
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 388
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    • In home display
      How do I get a in home display. I thought I was getting one when my meter was being updated after I switched to utilita but the guy came round said... see more
      by Beth99
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 384
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    • Can't register
      Hi, We recieved a letter in the post yesterday, to advise us that we are £2700.00 in credit. I have tried to register an account, using all the... see more
      by EmmaJade110691
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 388
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    • New utilita customer and debt assigned
      Hi @Rad, I'm very sorry to hear that you are having these issues. As this is quite account specific, could you please send me a direct message and... see more
      by WilliamB
      • 4 Days Ago
      • 1
        replies
      • 0
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      • 575
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    • New utilita customer and debt assigned
      Hi there! I am new utilita customer, i have been living from 2018 at the same address that is equipped since the begining with prepaid meters only,... see more
      by Rad
      • 4 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 575
        views
    • For a manager or support team
      Hi @Ianwatson77, I'm sorry to hear that you are having some difficulties in paying this month, The Utilita community is made for members to assist... see more
      by Dean
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 820
        views
    • For a manager or support team
      Hi,I had a call a few days ago and a payment plan was set up.I told the collegue that I can make the amount this month due to personal payment issues... see more
      by Ianwatson77
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 820
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    • Why on earth has money been deducted
      Hi @Alysonukuk2003, Money being taken off your meter isn't something we would expect to see if there has been no usage. As it is quite an account... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2070
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    • Why on earth has money been deducted
      Can you please explain why £2 has been deducted from my gas acount when I have not used my grass in weeks and my boiler is tuned off at the wall this... see more
      by Alysonukuk2003
      • 2 Weeks Ago
      • 1
        replies
      • 0
        thumbs up
      • 2070
        views
    • Did you know...WE'RE ON TIKTOK!
      We are the energy supplier with the largest following on TikTok in the UK, and we'd love you to be a part of it! Get the inside scoop on all... see more
      by PeteC
      • 2 Weeks Ago
      • 0
        replies
      • 0
        thumbs up
      • 1427
        views
    • Website won't process payment
      Hi @Toffedog5 Thanks for taking the time to get in touch. I'd absolutely recommend speaking to our Customer Service team in the first instance -... see more
      by PeteC
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2535
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    • Website won't process payment
      I am trying to top up online but it just keeps saying processing payment without anything happening. see more
      by Toffedog5
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2535
        views
    • Topped up on app but no credit in meter
      Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more
      by PeteC
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2567
        views
    • Need a top up code for top up
      Hi @Jcmlh Thanks for taking the time to get in touch. I'm really sorry to hear that you've had issues with topping up your meter. Our Customer... see more
      by PeteC
      • 2 Weeks Ago
      • 1
        replies
      • 0
        thumbs up
      • 2492
        views
    • Need a top up code for top up
      Topped up money taken from bank but ain't gone on meter and ain't received code see more
      by Jcmlh
      • 2 Weeks Ago
      • 1
        replies
      • 0
        thumbs up
      • 2492
        views
    • Topped up on app but no credit in meter
      I topped meter up had email and text it says top up successfull but it hasn't gone on the meter and ain't received top up code but money been taken... see more
      by Jcmlh
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2567
        views
    • My New In Home Display order
      Hi @DBURDEN17 Thanks for getting in touch! The easiest way to find out about your recent In Home Display order would be to contact our Customer... see more
      by PeteC
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2833
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    • SMS says I ahve a bill, but no bill in the app
      Thanks, I will send you DM. ​​​​​​​Just for record, the messages about the bill are sent by email and by app notifxations too. I got another one... see more
      by KM1967
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 4003
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    • My New In Home Display order
      Need help on how to follow up on a recent call to customer services regarding a new in home display device and was told id recive an email about the... see more
      by DBURDEN17
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 2833
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    • Smart meter dropped connection to Utilita
      Hi @Mah50569, It seems like we may have lost the remote communication to your meter. If you give our customer services a call on 0345 207 2000,... see more
      by WilliamB
      • 3 Weeks Ago
      • 1
        replies
      • 0
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      • 2889
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    • SMS says I ahve a bill, but no bill in the app
      Hi @KM1967, This may have something to do with the switch from credit mode to pre-payment. The app system will only show information from the... see more
      by WilliamB
      • 3 Weeks Ago
      • 2
        replies
      • 0
        thumbs up
      • 4003
        views
    • Smart meter dropped connection to Utilita
      Hi, I'm an electric only household that was on Economy 7, but believe I switched to Utilita on a single rate supply. When I joined Utilita back... see more
      by Mah50569
      • 3 Weeks Ago
      • 1
        replies
      • 0
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      • 2889
        views