utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      39 Threads 422 Posts 5 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 422 / Threads: 39 / Online viewers: 5

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,398 Threads 4,041 Posts 78 Online viewers
      Last Post: In home display stuck on... by
      SueB1
      Posts: 4,041 / Threads: 1,398 / Online viewers: 78

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 180 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 180

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 2 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      49 Threads 97 Posts 5 Online viewers
      Last Post: Power Payback by
      Rebecca
      Posts: 97 / Threads: 49 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 2 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 2
    • In home display stuck on connecting screen
      This Is happening to me, rang numerous times, still no help. Did yours work in the end? see more
      by SueB1
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 92468
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    • Power Payback
      @stj2006 Hey there, I have replied to your comments on the main Power Payback thread you have also been posting on here. see more
      by Rebecca
      • 1 Day Ago
      • 8
        replies
      • 0
        thumbs up
      • 525
        views
    • Power Payback
      @stj2006 Hey there, I have replied to your comments on the main Power Payback thread you have also been posting on here. see more
      by Rebecca
      • 1 Day Ago
      • 8
        replies
      • 0
        thumbs up
      • 525
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    • Can't fully open my app
      @Adz I would advise calling into the contact centre and reporting this as they'll have access to your account and therefore be able to identify... see more
      by Rebecca
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 3857
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    • Utilita Power Payback 2024 – 2025
      @stj2006 In regards to the usage data on your smart meters, I would advise calling into Utilita Contact Centre and reporting this, as they will have... see more
      by Rebecca
      • 1 Day Ago
      • 11
        replies
      • 0
        thumbs up
      • 8719
        views
    • Utilita Power Payback 2024 – 2025
      @stj2006 Hi again! I am really sorry you have been left disappointed after switching all those items off. I have reported this back to the... see more
      by Rebecca
      • 1 Day Ago
      • 11
        replies
      • 0
        thumbs up
      • 8719
        views
    • Can't fully open my app
      I've had the same problem for months now. Tried clearing cache and data, uninstalling and reinstalling. I can still top up etc but can't enter any... see more
      by Adz
      • 1 Day Ago
      • 5
        replies
      • 1
        thumbs up
      • 3857
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    • Transfer money between your meters!
      @stj2006 Hi there, do you have emergency credit/friendly credit to pay back to the meter your are transferring funds to? see more
      by Rebecca
      • 1 Day Ago
      • 38
        replies
      • 0
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      • 393777
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    • IHD and app not connecting
      @Rebecca ​​​​​Hi thank you for your reply I tried calling and they informed me it was being reset remotely by the team and everything will be back... see more
      by Tee93
      • 2 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 195
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    • Power Payback
      Wow I wish my electricity was so low, I use between £2.50 and £4.50 a day depends if its a wash day and/or cleaning day. Im not sure where they will... see more
      by stj2006
      • 2 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 525
        views
    • Power Payback
      Hi there, Sorry you got nothing, I did ok. As I have said I'm a light user. If I average it out over the past year it comes to 3.1p per hour. So... see more
      by Trikky2
      • 2 Days Ago
      • 8
        replies
      • 1
        thumbs up
      • 525
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    • Power Payback
      They have absolutely mugged us off. I got nothing. My original text said 0.36p per kw/h (rounded up). I won't be doing it again... in fact I might... see more
      by stj2006
      • 3 Days Ago
      • 8
        replies
      • 0
        thumbs up
      • 525
        views
    • Transfer money between your meters!
      Hey, Can you tell me if transferring credit between meters is subject to debt repayment. When I have performed a swap in the past if takes 20%... see more
      by stj2006
      • 3 Days Ago
      • 38
        replies
      • 0
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      • 393777
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    • Usage Data All Wrong in App
      No I will attempt ring them tomorrow. Thanks see more
      by stj2006
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 411
        views
    • Utilita Power Payback 2024 – 2025
      @Rebecca the balance seems to be fine albeit a bit delayed. The rest of usage data is allover the shop, for both gas and electric. see more
      by stj2006
      • 3 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 8719
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    • Utilita Power Payback 2024 – 2025
      Just got atextto say I didn't save enough.... I literally switched everything off, fridge freezer all lights fire, all sockets. One item was left on... see more
      by stj2006
      • 3 Days Ago
      • 11
        replies
      • 0
        thumbs up
      • 8719
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    • Usage Data All Wrong in App
      @stj2006 Have you rang and reported this to the Utilita Customer Service Team? You can get them on 0345 207 2000. They have access to the back end... see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 411
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    • Gas meter - the bill
      @Premuk Perfect! Thank you! 🤗 see more
      by Rebecca
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 207
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    • Gas meter - the bill
      @Rebecca all my details just sent u :) ​​​​​​​ see more
      by Premuk
      • 3 Days Ago
      • 7
        replies
      • 1
        thumbs up
      • 207
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    • Gas meter - the bill
      @Premuk Can you drop me a private mail using the link in my signature below - and include your full address and account number - along with the best... see more
      by Rebecca
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 207
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    • Gas meter - the bill
      @Rebecca I don't mind, but would like to pay month after month what I used... but didn't get any bill. see more
      by Premuk
      • 3 Days Ago
      • 7
        replies
      • 0
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      • 207
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    • Gas meter - the bill
      @Premuk OK and to confirm, you requested and are happy being on credit mode? 😊 see more
      by Rebecca
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 207
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    • Power pay back
      @TrishBlack Hey 👋 - can you pop me a private mail using the link in my signature below - with your account number and I can get our Power Payback... see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 130
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    • Gas meter - the bill
      @Rebecca Hi, no I didn't stay on prepayment. New one is on a credit mode. see more
      by Premuk
      • 3 Days Ago
      • 7
        replies
      • 0
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      • 207
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    • Gas meter - the bill
      @Premuk Hey 👋 - can I confirm, when you got your new meter installed in December - did you have that installed on a 'credit mode' or did you request... see more
      by Rebecca
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 207
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    • IHD and app not connecting
      @Tee93 Hey there! 👋 Have you rang and reported this to the Utilita Customer Service Team? You can get them on 0345 207 2000. They have access... see more
      by Rebecca
      • 3 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 195
        views
    • Gas meter - the bill
      Hi, ​​​​​​​I have a new gas meter installed since December, but my account still shows the old prepayment meter. Should I wait for a letter with... see more
      by Premuk
      • 3 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 207
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    • Power Payback
      Hi there, My meter was credited about 2.30 this morning. Just £0.03p ( so a penny an hour for having all my electric off during the event ) but I... see more
      by Trikky2
      • 3 Days Ago
      • 8
        replies
      • 0
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      • 525
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    • how long does it take
      Hi there, Just noticed that my payback has just gone in from the last event at about 2.30 this morning :) All the best. ​​​​​​​Richard see more
      by Trikky2
      • 3 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 607
        views
    • Power pay back
      I participated in power pay back last Wednesday (8/1/25). Can you advise how long it should take to receive my payment. ​​​​​​​Thank you see more
      by TrishBlack
      • 4 Days Ago
      • 1
        replies
      • 2
        thumbs up
      • 130
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