utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 89 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 89

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,696 Threads 4,971 Posts 1572 Online viewers
    Last post: New smart display shows "not... by
    R1CH7E
    Posts: 4,971 / Threads: 1,696 / Online viewers: 1572

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    5 Threads 9 Posts 43 Online viewers
    Last post: Our biggest competition yet!... by
    PeteC
    Posts: 9 / Threads: 5 / Online viewers: 43

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    11 Threads 20 Posts 40 Online viewers
    Last post: Warm Home Discount Payment... by
    Dean
    Posts: 20 / Threads: 11 / Online viewers: 40

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 138 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 138

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 164 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 164

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 89 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 89

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 80 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 80
  • New smart display shows "not connussioned"
    Does anybody know what to do when a new smart display shows "not commissioned" please? see more
    by R1CH7E
    • 1 Hour Ago
    • 0
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  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    @Dean - Thanks for your detailed reply. I shall bide my time and wait for for the vouchers, fingers crossed this will be one thing that actually... see more
    by Basil
    • 23 Hours Ago
    • 5
      Replies
    • 0
      Likes
    • 376
      Views
  • Warm Home Discount
    Does warm home discount clear both gas and electric debt or just electric ? see more
    by Daveyboy73
    • 23 Hours Ago
    • 0
      Replies
    • 0
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    • 62
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil Firstly I am sorry to hear of the issues you experienced before leaving supply with us. We only received the official comms after my... see more
    by Dean
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 376
      Views
  • App not tracking correctly.
    Hi, I've topped up which shows on the IHD but it's not updating on my phone app. Also, when I make payments I keep seeing the same amount of... see more
    by Vanessah
    • 1 Day Ago
    • 4
      Replies
    • 0
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    • 10861
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    @Dean - Thank you for your prompt reply. To be clear, I'm not so much interested in receiving the vouchers ASAP as I am knowing roughly when to... see more
    by Basil
    • 1 Day Ago
    • 5
      Replies
    • 0
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    • 376
      Views
  • Warm home discount
    Hi Everyone Just wanted to share the updated Comms regarding the WHD payment dates with those in this thread: Warm Home Discount Payment Update -... see more
    by Dean
    • 1 Day Ago
    • 12
      Replies
    • 0
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    • 2109
      Views
  • Warm Home Discount
    The Updated Comms as mentioned can now be seen here: Warm Home Discount Payment Update - Utilita Community ​​​​​​​Regards Dean see more
    by Dean
    • 1 Day Ago
    • 11
      Replies
    • 0
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    • 1432
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil, We have now posted official comms regarding WHD payment dates which you can find here: Warm Home Discount Payment Update - Utilita... see more
    by Dean
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 376
      Views
  • Warm Home Discount Payment Update
    Warm Home Discount Payment UpdateFor this year’s Warm Home Discount, all eligible customers will receive their payment in January 2026. We know... see more
    by Dean
    • 1 Day Ago
    • 0
      Replies
    • 0
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    • 228
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil, I can confirm that once a payment date has been set all eligible customers will be paid even those that have left supply, this can be... see more
    by Dean
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 376
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    By "qualifying ex-customers" I mean those like myself who are no longer supplied by Utilita, but who were supplied by them on the qualifying date for... see more
    by Basil
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 376
      Views
  • Confused
    Hi @Dodedipa17 I completely understand how worrying it can feel when your app and meter don’t seem to match, it’s something a lot of customers ask... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 134
      Views
  • Confused
    Why is my meter showing a balance £10 less than my app and the actual amount I should have. see more
    by Dodedipa17
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 134
      Views
  • Refund after leaving utilita
    Hi @Searle I’m really sorry to hear about the delay you’ve experienced with your refund, I completely understand how frustrating this must be.... see more
    by Dean
    • 3 Days Ago
    • 1
      Replies
    • 0
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    • 163
      Views
  • Warm Home Discount
    Hello Evie88, We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by... see more
    by Dean
    • 3 Days Ago
    • 11
      Replies
    • 0
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    • 1432
      Views
  • Refund after leaving utilita
    Hi We left utilita at the end of August this year and was over £500 in credit and it has now been over 3 months with numerous phone calls but still... see more
    by Searle
    • 3 Days Ago
    • 1
      Replies
    • 0
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    • 163
      Views
  • Introduce yourself!
    Hi @Lynadal Its great to see such lovely comment to a fellow member this is exactly what we like to see the community grow into its a pleasure... see more
    by Dean
    • 3 Days Ago
    • 313
      Replies
    • 0
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    • 1682394
      Views
  • Community Guidelines
    Community Guidelines ReminderWe’re glad to see so many of you taking part in discussions and helping each other out and its great to see the... see more
    by Dean
    • 3 Days Ago
    • 0
      Replies
    • 0
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    • 96
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  • Warm Home Discount
    I haven't spammed anything at all. So more lies coming from a company that says it helps it's vulnerable customers see more
    by Evie88
    • 3 Days Ago
    • 11
      Replies
    • 0
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    • 1432
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  • Warm Home Discount
    But you still haven't asked the question why have other providers already payed there customers already that need it now and struggling because it's... see more
    by Evie88
    • 3 Days Ago
    • 11
      Replies
    • 0
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    • 1432
      Views
  • Warm home discount
    Hi @Evie88 Thank you I have replied to your message on the other Warm Home Discount Thread please see the reply here ... see more
    by Dean
    • 3 Days Ago
    • 12
      Replies
    • 0
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    • 2109
      Views
  • Warm Home Discount
    Hello @Evie88, Thank you for your posts, we wanted to give you a final reminder that all posts must comply with our Community Guidelines. ... see more
    by Dean
    • 3 Days Ago
    • 11
      Replies
    • 0
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    • 1432
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  • Warm Home Discount
    It doesn't look like that you look after vulnerable customers at all. If so why are you withholding customers £150 warm home discount. When other... see more
    by Evie88
    • 3 Days Ago
    • 11
      Replies
    • 1
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    • 1432
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  • Warm Home Discount
    Hi @Evie88, For Clarity, the recent Ofgem investigation into Warm Home Discount payments. Ofgem found that due to an internal error, around 4,000... see more
    by Dean
    • 4 Days Ago
    • 11
      Replies
    • 0
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    • 1432
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  • Warm Home Discount
    Because utilita need to be named and shamed. How they treat the vulnerable customers that's why see more
    by Evie88
    • 4 Days Ago
    • 11
      Replies
    • 0
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    • 1432
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  • Warm Home Discount
    Hi Evie, I can see you have already left the same response on another Warm Home Discount Thread I have replied to your post here Warm home... see more
    by Dean
    • 4 Days Ago
    • 11
      Replies
    • 0
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    • 1432
      Views
  • Warm home discount
    But all other providers have paid there customers apart from utilita are withholding there payments for vulnerable customers. Just imagine how many... see more
    by Evie88
    • 4 Days Ago
    • 12
      Replies
    • 0
      Likes
    • 2109
      Views
  • Warm home discount
    Hi @Evie88, We understand how important the Warm Home Discount is, especially during winter. I just wanted to clarify, all suppliers, including... see more
    by Dean
    • 4 Days Ago
    • 12
      Replies
    • 0
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    • 2109
      Views
  • Warm home discount
    All other providers have paid there customers the warm discount already as people need it now. Utilita is a shocking company to use. People need to... see more
    by Evie88
    • 4 Days Ago
    • 12
      Replies
    • 1
      Likes
    • 2109
      Views