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Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      42 Threads 440 Posts 19 Online viewers
      Last Post: Want to pay my outstanding... by
      PeteC
      Posts: 440 / Threads: 42 / Online viewers: 19

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,461 Threads 4,244 Posts 115 Online viewers
      Last Post: Metre issue by
      WilliamB
      Posts: 4,244 / Threads: 1,461 / Online viewers: 115

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      90 Threads 301 Posts 75 Online viewers
      Last Post: Nanotechnology by
      Bumble
      Posts: 301 / Threads: 90 / Online viewers: 75

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 233 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 233

    5. Energy Saving Tips

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 13 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 13

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 4 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 4
    • Metre issue
      Hi @Steve007, I'm sorry to hear that you are having issues topping up on the app. Incase you haven't already, the first bit of advice we would... see more
      by WilliamB
      • 18 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 382
        views
    • Metre issue
      I can not top up by phone on this Utilita app. Been trying since sept see more
      by Steve007
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 382
        views
    • Can’t top up
      Can not top up my metre see more
      by Steve007
      • 1 Day Ago
      • 0
        replies
      • 0
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      • 298
        views
    • Terrible service all round
      Hi @Daveyboy73 Thanks for getting in touch. I'm really sorry to hear that you've had some issues with your new meters, and I would really like to... see more
      by PeteC
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 603
        views
    • Terrible service all round
      I've been with utilita 2 years but recently moved house and the trouble I've had since is unreal. 2 months since I've moved and my in home display... see more
      by Daveyboy73
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 603
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    • App not showing electricity balance
      @CS123I have had the same problem for a minimum of two weeks see more
      by Indre
      • 2 Days Ago
      • 6
        replies
      • 0
        thumbs up
      • 8429
        views
    • How do I read my gas and electricity meters
      @markd1958 thanks for your answer PeteC 👍 see more
      by markd1958
      • 2 Days Ago
      • 2
        replies
      • 1
        thumbs up
      • 1635
        views
    • Want to pay my outstanding bill
      Hi @Makileia3 - thanks for posting! At the moment, the easiest way of paying is over the phone - you can do this by calling 0330 333 7442 8am to... see more
      by PeteC
      • 2 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 1703
        views
    • How do I read my gas and electricity meters
      Hi @markd1958, thanks for getting in touch! How you read your meters will depend entirely on what type of meter you have - there are a large... see more
      by PeteC
      • 2 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 1635
        views
    • Want to pay my outstanding bill
      I qant want to pay my balance. see more
      by Makileia3
      • 4 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 1703
        views
    • Want to pay my outstanding bill
      I'm trying to pay my outstanding balance! see more
      by Makileia3
      • 4 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 1703
        views
    • How do I read my gas and electricity meters
      How to read the meters see more
      by markd1958
      • 4 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 1635
        views
    • Message on smart display meter
      Hi @Swoody, It may be where there has been a temporary lapse in communications between your gas meter and your IHD. If this issue continues to... see more
      by WilliamB
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 2606
        views
    • Message on smart display meter
      I have a message on my smart display meter that says this is not supported for gas supply I can top up and the message goes away for a while... see more
      by Swoody
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 2606
        views
    • Help
      Hi Samantha, I don't work for Utilita, I'm just a customer and have found them good to deal with. However, I'm in technically in energy poverty,... see more
      by Trikky2
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 4859
        views
    • Electric Agreement ID
      Hi @Julesg80, Thanks for your post. As this is specific to your account you would need to call our customer services on 0345 207 2000, and one of... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 1
        thumbs up
      • 3371
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    • Electric Agreement ID
      Morning everyone Just wondering if anyone can advise on how I obtain my Electric Agreement ID? ​​​​​​​Any assistance is greatly appreciated ... see more
      by Julesg80
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3371
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    • Disconnected
      Hi @Mads Thanks for getting in touch - I'm sorry to hear you're having issues with your In Home Display. If you're able to give our Customer... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3503
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    • Help
      Hi @Samantha123! We can absolutely look at assisting you - I'd recommend giving the team a call, as they may be able to offer you some financial... see more
      by PeteC
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 4859
        views
    • Disconnected
      My smart meter just disconnected from the wifi over 6 weeks ago, done all the usual things but still says connecting . connected to my wifi ! On... see more
      by Mads
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 3503
        views
    • Help
      No money for electricity and used power up can they give me some electricity see more
      by Samantha123
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 4859
        views
    • Meter not eligible for power up
      Hi @Robfox1 Thanks for getting in touch. I'm really sorry to hear this - In most cases where a power up fails for this reason, it's due to the... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3797
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    • Smart meter
      Hi @Mandy1969! Can I confirm, is it the meter itself, or the In Home Display that isn't working? If it's the In Home Display, I'd recommend... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3590
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    • New smart meter display
      Hi @Swoody! Thanks for taking the time to get in touch! I'd recommend giving our Customer Services team a call to go over your usage - they'll be... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3639
        views
    • Meter not eligible for power up
      Keep trying to power up but it all goes to the point of submit and then says Meter not eligible see more
      by Robfox1
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 3797
        views
    • ENTRIES NOW OPEN: Win a free solar panel package ☀️🏡
      It’s time to unlock the power of solar! We’re helping households across the UK kickstart their sustainability journey with Utilita Home – to help... see more
      by PeteC
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 3743
        views
    • Smart meter
      Display on smart meter not working,anyone else with problem see more
      by Mandy1969
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 3590
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    • New smart meter display
      Since having a new smart meter display my gas top up doesn’t seem to last as long as it did before I top up electric every week and has used to be... see more
      by Swoody
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 3639
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    • Smart display and wifi
      Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 4349
        views
    • Is utilita attempting to rip anyone else off?
      Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more
      by WilliamB
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 8674
        views