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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.

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Last Post: Introduce yourself! by
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Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

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Last Post: My Utilita App not working... by
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Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

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Last Post: Prize winners by
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Utilita Giving

Everything on our Charity Partners and latest charity work and news!

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Become a Bill Buster!

All the top tips on how to save energy at home.

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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

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Last Post: Hun not connecting to meters by
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Older Activity
My Utilita App not working properly

@Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more

by Seanpalmer1969
- 5 Hours Ago
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Are you ready for the cooler months?

Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more

by Rebecca
- 7 Hours Ago
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My Utilita App not working properly

@Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more

by Rebecca
- 8 Hours Ago
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Transferred money from gas to savings, credit has gone from gas but savings empty

@ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more

by Rebecca
- 8 Hours Ago
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Transferred money from gas to savings, credit has gone from gas but savings empty

@Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more

by ennifellin
- 13 Hours Ago
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Transferred money from gas to savings, credit has gone from gas but savings empty

@ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more

by Rebecca
- 1 Day Ago
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Transferred money from gas to savings, credit has gone from gas but savings empty

@ennifellin Now the gas meter is £24 in debt! So not only has it taken the full £56 credit that was on the meter to begin with, it’s actually... see more

by ennifellin
- 4 Days Ago
- 5
  
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Transferred money from gas to savings, credit has gone from gas but savings empty

@ennifellin update - after two more requests spread over another three hours, the £40 eventually appeared in my savings, but my gas credit has... see more

by ennifellin
- 4 Days Ago
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Transferred money from gas to savings, credit has gone from gas but savings empty

I requested to transfer £40 from my gas account (leaving £16 credit) to move the money to my electricity account, which has less than £2 credit... see more

by ennifellin
- 4 Days Ago
- 5
  
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My Utilita App not working properly

Hi Rebecca I've just checked and it’s started working but the cash amounts on the gas is completely different by £20 see more

by Seanpalmer1969
- 5 Days Ago
- 4
  
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- 1
  
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Smart meter dropping out

@Kaye Hi there! Oh this is one I have not hear about before. Have you got your In-Home Display unit close to your main meter? Rebecca see more

by Rebecca
- 5 Days Ago
- 1
  
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Incorrect Balance

@Mudskipp3r Hi there! Sorry to hear about this confusion! This sounds quite complex with all the differing information being displayed. I would... see more

by Rebecca
- 5 Days Ago
- 1
  
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My Utilita App not working properly

@Seanpalmer1969 Hi there! Can I just check - is this still the case? 😊 see more

by Rebecca
- 5 Days Ago
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Smart meter dropping out

Does anyone else have problem of them going hours if not days without there smart meter displaying anything? . Mines usually drops out once or twice... see more

by Kaye
- 1 Week Ago
- 1
  
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Incorrect Balance

Hello, I have just put £60 on gas and electric to get them out of credit which i wasn't aware i was in until my gas supply was cut off this... see more

by Mudskipp3r
- 1 Week Ago
- 1
  
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My Utilita App not working properly

I have recently moved home and have set up Utilita at my new address, I updated the app with my details but it is only showing my gas account, I have... see more

by Seanpalmer1969
- 1 Week Ago
- 4
  
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Need help adding new payment card

@Lynne Hi there, It should be under payment methods under the 'cars details' section. There is the opportunity to 'add/edit' payment details 😊 see more

by Rebecca
- 1 Week Ago
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Need help adding new payment card

Cannot find access for adding new payment card. Any help please? see more

by Lynne
- 1 Week Ago
- 1
  
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- 1
  
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Refer a friend

Don't bother done this for my brother in-law and both of us are waiting. I contacted Utilita today to ask when the bonus would be added to be told... see more

by pepsimax73
- 2 Weeks Ago
- 4
  
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Power Payback Highlights

@zoevic Hi there! Yes it will be 🤗 We are just confirming dates and information - once it's all finalised I will be posting more information for... see more

by Rebecca
- 2 Weeks Ago
- 4
  
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Advisor request to contact me by pm

@Ianpaz1975 Hi Ian, we do not have customer service advisors here on the Community. It is for member to member help and advice. In the instances... see more

by Rebecca
- 2 Weeks Ago
- 1
  
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Advisor request to contact me by pm

Please can a advisor contact me by pm please see more

by Ianpaz1975
- 2 Weeks Ago
- 1
  
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- 1
  
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Power Payback Highlights

@Rebecca Is Power Payback on this year see more

by zoevic
- 2 Weeks Ago
- 4
  
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Payment for IHD

@Dson No problem at all! Please let me know how you get on 🤗 see more

by Rebecca
- 2 Weeks Ago
- 3
  
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Payment for IHD

Thanks for the reply Rebecca see more

by Dson
- 2 Weeks Ago
- 3
  
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- 1
  
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Transfer

@Royle7 Hi there, it should take no longer than an hour in the rare occasion there is a lag. Has this shown up for you yet? Rebecca see more

by Rebecca
- 2 Weeks Ago
- 1
  
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Payment for IHD

@Dson Hi there, it sounds like this was applied in error. My best advice would be to call into our Contact Centre (Monday's are our busiest days) and... see more

by Rebecca
- 2 Weeks Ago
- 3
  
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- 0
  
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Anyone able to answer this question please ?

@Bryn Hi there, can I just check before anything else, are you a Utilita customer? This is in reference to your usage enquiry as it would depend what... see more

by Rebecca
- 2 Weeks Ago
- 1
  
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Transfer

I’ve transferred money from my gas to my savings when will it show so I transfer to my electric see more

by Royle7
- 2 Weeks Ago
- 1
  
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Latest discussions

Are you ready for the cooler...

By Rebecca
7 Hours Ago 0 Replies
Transferred money from gas to...

By ennifellin
4 Days Ago 5 Replies
Smart meter dropping out

By Kaye
1 Week Ago 1 Replies
Incorrect Balance

By Mudskipp3r
1 Week Ago 1 Replies

Top Contributors

Dson

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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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