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Last post: Smart meter upgrade by
WilliamB

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Last post: Meter Debt after moving in by
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Older Activity
Meter Debt after moving in

Hi, thanks for the reply. It is all a little confusing :) What worries me is that, as mentioned, we took possession of the flat at the start of... see more

by TelecomTower
- 3 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 80
  
  Views
Meter Debt after moving in

Hi @TelecomTower, I appreciate the confusion this might have caused. When we process a change of tenancy, we reset the meters to 50p of credit... see more

by WilliamB
- 4 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 80
  
  Views
Meter Debt after moving in

Hi, we moved into a Utilita-supplied property on 3-May. We submitted the Moving In form, and topped up as a guest a few times. We were unable to... see more

by TelecomTower
- 15 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 80
  
  Views
App not communicating with meters since upgrade

@PeteC thank you I’ve messaged you see more

by Rebecca001
- 19 Hours Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
App not communicating with meters since upgrade

Hi @Rebecca001 Thanks for your reply - I'm sorry to hear this. If you would like to Direct Message me with some details (Account number if... see more

by PeteC
- 1 Day Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
App not communicating with meters since upgrade

@PeteC I have been on the phone to them countless times for 2 weeks and nothing is ever done. see more

by Rebecca001
- 1 Day Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
App not communicating with meters since upgrade

Hi im having the same problem since the smets1 update 2/3 weeks ago i keep trying to transfare from my gas on the app but no info but can do it from... see more

by Tracy01
- 2 Days Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
Smart meter upgrade

Hi @JoyG, I can see on another post you have gone into a bit more detail around the issues you have been having with the smart meter and the app.... see more

by WilliamB
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 780
  
  Views
App not communicating with meters since upgrade

Hi Rebecca Thanks for getting in touch. The easiest way to get these kind of issues resolved is to give our Customer Service team a call - they're... see more

by PeteC
- 3 Days Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
Utilita app not reading my smart meter's

Hi All If you're experiencing issues with your app, or meter connectivity I really would recommend giving our Customer Service team a call -... see more

by PeteC
- 3 Days Ago
- 7
  
  Replies
- 0
  
  Likes
- 26260
  
  Views
App not communicating with meters since upgrade

@Rebecca001 hi Rebecca, I seem to be having the same issue as you, I havnt contact Utilita about it as yet, as to be honest I’m hoping they’ll... see more

by JoyG
- 3 Days Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
Smart meter upgrade

Hi anybody had a problem with smart meter since upgrade? see more

by JoyG
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 780
  
  Views
Smart meter just saying connecting

Hi All! We do have a fantastic help section on our website dedicated to the different types of In Home Displays offered, and troubleshooting... see more

by PeteC
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 10023
  
  Views
Security

Hi Shabs Thanks so much for taking the time to get in touch. In this instance I would absolutely recommend going to the app and changing the... see more

by PeteC
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1075
  
  Views
Security

Hi I have tried to ring you and online chat been waiting for hours with no luck. A family member has my details and has topped up my account from the... see more

by Shabs123
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1075
  
  Views
Smart meter just saying connecting

I'm having the same problem. Had a short powercut. When everything came back on, my in home display trio II has been showing connecting for over 24... see more

by Ems83
- 4 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 10023
  
  Views
Utilita app not reading my smart meter's

@DennisEmmott I’m in the same position and customer service have not fixed despite me calling them 5 times. Let me know if you get a fix! see more

by Rebecca001
- 5 Days Ago
- 7
  
  Replies
- 0
  
  Likes
- 26260
  
  Views
App not communicating with meters since upgrade

Had an upgrade 3 nearly 4 weeks ago and ever since my app hasn’t been communicating with my meters. It can go days without updating my balance then... see more

by Rebecca001
- 5 Days Ago
- 6
  
  Replies
- 0
  
  Likes
- 1582
  
  Views
Utilita app not reading my smart meter's

Having the same issue after new meter fitted three weeks ago. Please fix the app see more

by DennisEmmott
- 6 Days Ago
- 7
  
  Replies
- 0
  
  Likes
- 26260
  
  Views
Moving In...

Hi, thanks for the direct message, have replied separately. Just to keep this thread up to date - some progress has been made to-day - I... see more

by TelecomTower
- 6 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3032
  
  Views
Moving In...

Hi @TelecomTower, It is correct that we would need to speak with the person who will be the account holder, this is due to GDPR laws. However, you... see more

by WilliamB
- 6 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3032
  
  Views
Moving In...

Hi, after a looong wait on hold yesterday, I eventually got through to an (overseas?) call centre. Unfortunately as it's my friend's name on the... see more

by TelecomTower
- 1 Week Ago
- 4
  
  Replies
- 0
  
  Likes
- 3032
  
  Views
How do I make an account

Hi @Shey247, To create an account with us, you would need to fill in a home move form or contact us on 0345 207 2000 to complete a change of... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1445
  
  Views
Moving In...

Hi @TelecomTower, I'm sorry to hear you have had these issues trying to get through to us. As much as it is normal that sometimes we will require... see more

by WilliamB
- 1 Week Ago
- 4
  
  Replies
- 0
  
  Likes
- 3032
  
  Views
How do I make an account

I’ve been trying to make an account so that I am able to top up via my phone but it’s not letting me do so see more

by Shey247
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1445
  
  Views
Moving In...

Hi, we filled in your "Moving In" form on 3-May as we moved into a Utilita-supplied flat. We also managed to get some emailed top-up cards, and... see more

by TelecomTower
- 1 Week Ago
- 4
  
  Replies
- 0
  
  Likes
- 3032
  
  Views
Chatline help

Hi Kez Thanks for taking the time to get in touch with us. I'm really sorry to hear that you've been experiencing problems with our chat service -... see more

by PeteC
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2379
  
  Views
Chatline help

Why is it taking so long to get information of the it said 20 mins been waiting 90 mins see more

by Kez63
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2379
  
  Views
Chatline help

Why is it taking so long to get help on chat line was told 20 min it’s bin 90 min see more

by Kez63
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2379
  
  Views
I have registered with you. Also sent messages to no avail.

Hi @TommyG, I'm sorry to hear that you are having issues getting through to us. Could you please send me an direct message with more information... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1700
  
  Views

Latest discussions

Meter Debt after moving in

By TelecomTower
15 Hours Ago 2 Replies
Smart meter upgrade

By JoyG
3 Days Ago 1 Replies
Security

By Shabs123
4 Days Ago 1 Replies
App not communicating with meters...

By Rebecca001
5 Days Ago 6 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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the Community

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New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

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Meter Debt after moving in

Smart meter upgrade

Security

App not communicating with meters...

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Welcome to the Community

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Latest discussions

About

Customers

Contact

Welcome to
the Community