utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 427 Posts 55 Online viewers
    Last post: Introduce yourself! by
    PeteC
    Posts: 427 / Threads: 36 / Online viewers: 55

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,608 Threads 4,680 Posts 874 Online viewers
    Last post: Top ups not showing by
    Trav
    Posts: 4,680 / Threads: 1,608 / Online viewers: 874

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    3 Threads 4 Posts 58 Online viewers
    Last post: John Bishop Tickets - WE HAVE... by
    PeteC
    Posts: 4 / Threads: 3 / Online viewers: 58

  4. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    87 Threads 291 Posts 59 Online viewers
    Last post: 🍔 National Cheeseburger Day –... by
    Dean
    Posts: 291 / Threads: 87 / Online viewers: 59

  5. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 74 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 74

  6. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 51 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 51

  7. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 63 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 63
  • Top ups not showing
    @luked my account number is 5529871803. Thanks see more
    by Trav
    • 4 Hours Ago
    • 3
      Replies
    • 0
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    • 91
      Views
  • Top up not been credited to my account
    Hi, around 24hrs ago I topped up both my gas and electric but the twenty pounds on my electric hasn't shown up on my smart meter but had been taken... see more
    by Jimbo1467
    • 4 Hours Ago
    • 0
      Replies
    • 0
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    • 22
      Views
  • Top ups not showing
    @Trav, hi mate my twenty quid top up on my leccy last night was taken out of my bank account but it still hasn't been put on my account. It's... see more
    by Jimbo1467
    • 4 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 91
      Views
  • Top ups not showing
    Good afternoon, I'm really sorry to hear you're having trouble with the app — that does sound frustrating, especially when you're trying to stay on... see more
    by luked
    • 4 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 91
      Views
  • Usage page?
    Hi @Conrad I'm sorry to hear there hasn't been any change. The metering update is a national program and not specific to Utilita. As this is a... see more
    by JacobCX
    • 5 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 801
      Views
  • Usage page?
    @JacobCX Hi No information have not done live chat as there is an update planed fot to day, akso not happy about waiting. ​​​​​​​but so far still... see more
    by Conrad
    • 7 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 801
      Views
  • Usage page?
    Hi @Conrad I just wanted to check in and see if you've had some luck with resolving the issues with the app? Have you been able to contact our... see more
    by JacobCX
    • 8 Hours Ago
    • 6
      Replies
    • 0
      Likes
    • 801
      Views
  • SMETS1 meter Update
    Hey @NikkiCarr, I can see that My colleague Jacob has provided you with some assistance to your initial question. Was the article helpful and... see more
    by Dean
    • 8 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 450
      Views
  • Top ups not showing
    Hi Im new to this and have a problem with the app. Utilita are no help so maybe one of you lovely people can help. my app won’t update the top ups... see more
    by Trav
    • 9 Hours Ago
    • 3
      Replies
    • 0
      Likes
    • 91
      Views
  • 🍔 National Cheeseburger Day – Let’s Talk Burgers, Energy & Smart Cooking
    September 18th is National Cheeseburger Day, and we’re flipping more than just patties, we’re flipping the conversation toward smarter cooking and... see more
    by Dean
    • 12 Hours Ago
    • 0
      Replies
    • 1
      Likes
    • 56
      Views
  • Issues with the app
    Hi @Lightteller I'm sorry about the difficulties you're having with your meter readings. This sounds like it could be related to some known issues... see more
    by JacobCX
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 246
      Views
  • Update to current migration app issues
    Hi @Alysonukuk2003 Thanks for reaching out. Just to let you know, Luke is currently off and will respond to any direct messages tomorrow. In... see more
    by Dean
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 1007
      Views
  • Issues with the app
    Hello. I've been having issues with My Utilita app. I am not receiving any notifications regarding smart meter readings and because of that I ran out... see more
    by Lightteller
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 246
      Views
  • Update to current migration app issues
    @luked can you answer me this please I was outall day and wen I came home around 4:30 pm I did not tune any thing on not even my Internet router but... see more
    by Alysonukuk2003
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 1007
      Views
  • Does anyone win the competitions
    Hi @MementoMori, I have replied to this on your other post but will repost the same here, We wanted to take the time to assure you that all our... see more
    by Dean
    • 1 Day Ago
    • 12
      Replies
    • 0
      Likes
    • 204391
      Views
  • The monthly prizes
    Hi @MementoMori We wanted to take the time to assure you that all our competitions including the Jackpot have legitimate winners and is... see more
    by Dean
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 21440
      Views
  • John Bishop Tickets - WE HAVE A WINNER
    Hi all! Earlier this month, we ran our first Utilita Community competition to win 2x tickets to see John Bishop at the Utilita Arena in... see more
    by PeteC
    • 1 Day Ago
    • 0
      Replies
    • 0
      Likes
    • 135
      Views
  • Create an account
    Hi @squallmar That does sound frustrating. Sometimes we will have some incorrect details registered if somewhere along the line a date of birth or... see more
    by JacobCX
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 537
      Views
  • The monthly prizes
    @twallis2006 6 years and 12 tickets every entry. Never once won a jackpot, an event or competition. I do not know anyone who has won nor have I heard... see more
    by MementoMori
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 21440
      Views
  • Does anyone win the competitions
    6 years and 12 tickets. No, it’s a scam. I don’t know a single person or heard of anyone in Scotland winning the jackpot. Maybe the... see more
    by MementoMori
    • 2 Days Ago
    • 12
      Replies
    • 0
      Likes
    • 204391
      Views
  • Create an account
    I know how create an account but is a problem. info to me : The details you entered do not match the information we hold for you, or you are not... see more
    by squallmar
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 537
      Views
  • Will I be moved to standing charge?
    Hi @otc Any of our existing customers who's tariffs will be changing have been sent information by letter which will explain how it may affect... see more
    by JacobCX
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 347
      Views
  • Will I be moved to standing charge?
    My current Tariff Name is "Smart Energy", Region Midlands. I have a smart meter but I am not sure if this is 1st or 2nd generation. Am I going to be... see more
    by otc
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 347
      Views
  • Changes to our Pay Monthly Tariffs - Effective 1st October
    Hi @rougvie83 I can confirm that all prices shown for the new tariff Include VAT. Kind Regards Dean see more
    by Dean
    • 2 Days Ago
    • 2
      Replies
    • 0
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    • 674
      Views
  • Changes to our Pay Monthly Tariffs - Effective 1st October
    Hi Pete , Can you message me to discuss please . This is the email I received where it details the standing charge and the new single rate which was... see more
    by rougvie83
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 674
      Views
  • Your app is notworking
    @Alysonukuk2003 I’m really sorry to hear how frustrating this has been for you. If you're open to it, I’d really like to help look into these... see more
    by luked
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 824
      Views
  • kWh to £
    Thankyou very much see more
    by Annarea
    • 2 Days Ago
    • 2
      Replies
    • 0
      Likes
    • 529
      Views
  • Update to current migration app issues
    @Alysonukuk2003 Good Morning, I understand your point. While the device may not use a significant amount of electricity, even small amounts can add... see more
    by luked
    • 2 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 1007
      Views
  • Usage page?
    Hi @Conrad We've moved your new post into this thread to keep everything in the same place. We've put out the update to give some general... see more
    by JacobCX
    • 2 Days Ago
    • 6
      Replies
    • 0
      Likes
    • 801
      Views
  • Finally utilita admits standing charge introduction
    Hi @Frank1, I can see that you have also posted on the Trustpilot review platform, as such my colleague Pete will be responding to your review... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
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    • 471
      Views