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13,278Online
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5,426Posts
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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.46 Threads 450 Posts 29 Online viewersLast post: Smart meter upgrade byPosts: 450 / Threads: 46 / Online viewers: 29 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,492 Threads 4,321 Posts 422 Online viewersLast post: Meter Debt after moving in byPosts: 4,321 / Threads: 1,492 / Online viewers: 422 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 149 Online viewersLast post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 149 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 2749 Online viewersLast post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 2749 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 5 Online viewersLast post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 5
- Older Activity
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Hi, thanks for the reply. It is all a little confusing :) What worries me is that, as mentioned, we took possession of the flat at the start of... see more
- 3 Hours Ago
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2Replies
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80Views
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Hi @TelecomTower, I appreciate the confusion this might have caused. When we process a change of tenancy, we reset the meters to 50p of credit... see more
- 4 Hours Ago
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2Replies
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80Views
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Hi, we moved into a Utilita-supplied property on 3-May. We submitted the Moving In form, and topped up as a guest a few times. We were unable to... see more
- 15 Hours Ago
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2Replies
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80Views
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@PeteC thank you I’ve messaged you see more
- 19 Hours Ago
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6Replies
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1582Views
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Hi @Rebecca001 Thanks for your reply - I'm sorry to hear this. If you would like to Direct Message me with some details (Account number if... see more
- 1 Day Ago
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6Replies
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1582Views
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@PeteC I have been on the phone to them countless times for 2 weeks and nothing is ever done. see more
- 1 Day Ago
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6Replies
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Hi im having the same problem since the smets1 update 2/3 weeks ago i keep trying to transfare from my gas on the app but no info but can do it from... see more
- 2 Days Ago
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6Replies
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1582Views
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Hi @JoyG, I can see on another post you have gone into a bit more detail around the issues you have been having with the smart meter and the app.... see more
- 3 Days Ago
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1Replies
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0Likes
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780Views
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Hi Rebecca Thanks for getting in touch. The easiest way to get these kind of issues resolved is to give our Customer Service team a call - they're... see more
- 3 Days Ago
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6Replies
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1582Views
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Hi All If you're experiencing issues with your app, or meter connectivity I really would recommend giving our Customer Service team a call -... see more
- 3 Days Ago
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7Replies
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26260Views
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@Rebecca001 hi Rebecca, I seem to be having the same issue as you, I havnt contact Utilita about it as yet, as to be honest I’m hoping they’ll... see more
- 3 Days Ago
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6Replies
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1582Views
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Hi anybody had a problem with smart meter since upgrade? see more
- 3 Days Ago
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1Replies
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780Views
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Hi All! We do have a fantastic help section on our website dedicated to the different types of In Home Displays offered, and troubleshooting... see more
- 3 Days Ago
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3Replies
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10023Views
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I'm having the same problem. Had a short powercut. When everything came back on, my in home display trio II has been showing connecting for over 24... see more
- 4 Days Ago
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3Replies
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10023Views
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@DennisEmmott I’m in the same position and customer service have not fixed despite me calling them 5 times. Let me know if you get a fix! see more
- 5 Days Ago
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7Replies
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26260Views
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Had an upgrade 3 nearly 4 weeks ago and ever since my app hasn’t been communicating with my meters. It can go days without updating my balance then... see more
- 5 Days Ago
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6Replies
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0Likes
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1582Views
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Having the same issue after new meter fitted three weeks ago. Please fix the app see more
- 6 Days Ago
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7Replies
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0Likes
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26260Views
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Hi, thanks for the direct message, have replied separately. Just to keep this thread up to date - some progress has been made to-day - I... see more
- 6 Days Ago
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4Replies
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3032Views
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Hi @TelecomTower, It is correct that we would need to speak with the person who will be the account holder, this is due to GDPR laws. However, you... see more
- 6 Days Ago
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4Replies
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Hi, after a looong wait on hold yesterday, I eventually got through to an (overseas?) call centre. Unfortunately as it's my friend's name on the... see more
- 1 Week Ago
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4Replies
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3032Views
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Hi @Shey247, To create an account with us, you would need to fill in a home move form or contact us on 0345 207 2000 to complete a change of... see more
- 1 Week Ago
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1Replies
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0Likes
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1445Views
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Hi @TelecomTower, I'm sorry to hear you have had these issues trying to get through to us. As much as it is normal that sometimes we will require... see more
- 1 Week Ago
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4Replies
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0Likes
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3032Views
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I’ve been trying to make an account so that I am able to top up via my phone but it’s not letting me do so see more
- 1 Week Ago
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1Replies
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0Likes
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1445Views
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Hi, we filled in your "Moving In" form on 3-May as we moved into a Utilita-supplied flat. We also managed to get some emailed top-up cards, and... see more
- 1 Week Ago
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4Replies
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0Likes
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3032Views
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Hi Kez Thanks for taking the time to get in touch with us. I'm really sorry to hear that you've been experiencing problems with our chat service -... see more
- 1 Week Ago
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2Replies
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0Likes
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2379Views
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Why is it taking so long to get information of the it said 20 mins been waiting 90 mins see more
- 1 Week Ago
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2Replies
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0Likes
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2379Views
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Why is it taking so long to get help on chat line was told 20 min it’s bin 90 min see more
- 1 Week Ago
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2Replies
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0Likes
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2379Views
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Hi @TommyG, I'm sorry to hear that you are having issues getting through to us. Could you please send me an direct message with more information... see more
- 1 Week Ago
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1Replies
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0Likes
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1700Views
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