utilita.co.uk

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the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    members
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    Online
  • posts
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    Featured discussions

    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 150 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 150

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,776 Threads 5,221 Posts 2359 Online viewers
    Last post: Power up by
    WilliamB
    Posts: 5,221 / Threads: 1,776 / Online viewers: 2359

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 33 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 33

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 54 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 54

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 198 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 198

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 57 Posts 176 Online viewers
    Last post: Does anyone win the... by
    Puckmonkey
    Posts: 57 / Threads: 25 / Online viewers: 176

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 134 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 134

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 122 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 122
  • Power up
    Hi @EmmaBBurchell, I'm sorry to hear that you are currently unable to use the POWER UP feature in the app. At the moment we are experiencing an... see more
    by WilliamB
    • 12 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 195
      Views
  • Power up
    I owe no debt on my account. But everytime I try using power up, I get told sorry we’re unable to provide a power up. this is unacceptable, as I... see more
    by EmmaBBurchell
    • 14 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 195
      Views
  • Refund
    Hi @Jessicasellers Thanks for your post - refunds are usually raised immediately and emailed to customers with a PayIt link - I'd recommend... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 404
      Views
  • Powe up
    Hi @Dianne We are currently having an internal issue with our POWER UP system that is affecting a number of our customers. I'm really sorry to... see more
    by PeteC
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 333
      Views
  • Powe up
    Does anyone have trouble using power up? Mine says to use my Christmas savings but it’s £0.00 see more
    by Dianne
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 333
      Views
  • Refund
    I was a customer of Utilita for my energy and recently left. I had money credited on my account when I left so I received the email with the form to... see more
    by Jessicasellers
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 404
      Views
  • Won’t let me power up. No debt on meter
    Hi @Nicjr, We are currently having an internal issue with our POWER UP system that is affecting a number of our customers. I'm really sorry to... see more
    by WilliamB
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 579
      Views
  • Won’t let me power up. No debt on meter
    No debt on meter. Won’t let me power up see more
    by Nicjr
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 579
      Views
  • Start saving on your energy bills this winter!
    A little really can save a lot! That’s why Utilita and the UK Government are sharing a few simple tips to help you save more on energy and costs this... see more
    by WilliamB
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 568
      Views
  • Problem getting my smart meter updated
    Hi @HBD, Thanks for your post. I'm sorry to hear that your meter has been unable to update itself. As this is quite an account specific issue, I... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 796
      Views
  • Problem getting my smart meter updated
    I have been waiting since September to have my smart meter updated, I have been told I will have to have new meter installed because the one I have... see more
    by HBD
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 796
      Views
  • Smart display
    Hi @Mel79 Thanks for your post! The easiest way of getting a new In Home Display ordered is by speaking to one of our team - they'll be able... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1478
      Views
  • Smart display
    Good afternoon, I need a new smart meter as the one I have got has become faulty, the part where the lead plugs in doesn't seem to be working... see more
    by Mel79
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1478
      Views
  • App only gas doesn't update
    Hi @ScoobyDoo123 Thanks for your post. In cases such as yours, when the gas doesn't appear on the app, it usually means that your gas meter... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1128
      Views
  • App only gas doesn't update
    Hi everyone ☺️ Im having an issue with the app.The electricity always shows the new balance as a pay as you go customer but the gas is not working, I... see more
    by ScoobyDoo123
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1128
      Views
  • Phone app
    Hi @Gazgib Thanks for your post! There was an issue with the app recently, where it was only showing kWh instead of the financial side of... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2094
      Views
  • Phone app
    Hi , everyone can I ask why my prepayment meter phone app for my electricity is only showing kwh usage. No matter how I try i cant get a pound and... see more
    by Gazgib
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2094
      Views
  • Negative balance
    Hi @Fergus Thanks for your post - I'll send you a Direct Message with a request for some more information, and once I have this I'll take a quick... see more
    by PeteC
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 28327
      Views
  • Negative balance
    @Jools Did anyone ever resolve this? I have the same problem - I keep topping up (over £100 over the last few days) and my balance still shows as... see more
    by Fergus
    • 1 Week Ago
    • 5
      Replies
    • 0
      Likes
    • 28327
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Is this all sorted for you now? Utilita claimed to have sent me the vouchers via email on 19/01/26. Nobody told me that they would be sent this... see more
    by Basil
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 38397
      Views
  • Problem with my Smart Meter
    Hi @SteveC, Thanks for posting, I'm very sorry to hear you have been having this issue. Unfortunately, it is not ourselves who install or maintain... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2319
      Views
  • Problem with my Smart Meter
    Dear Community Manager, I had new Switchee Smart Meter installed early 2025. Since then, the heating is very erratic. I have to switch it off on... see more
    by SteveC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2319
      Views
  • Warm home discount
    Hi @darkskies12, Thanks for posting on the forum. I'm sorry to hear you are having issues around the Warm Home Discount. All eligible customer... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3022
      Views
  • Warm home discount
    I still haven't received the warm home discount and I'm a priority service customer. I rang the gov helpline and they state they sent my details over... see more
    by darkskies12
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3022
      Views
  • Warm home discount
    Hi @Isabel, Thanks for posting. I'm sorry to hear you're having this experience. All customers, including customers in Scotland, should have... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3084
      Views
  • Warm home discount
    Does anyone know when the warm home discount will be paid in scotland. I received an email on 7th January saying I was successful but have heard... see more
    by Isabel
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3084
      Views
  • Power up wont work
    Hi @AndyW82 Thanks for your message - I did reach out to you back in September via email, advising that the current In Home Display should work... see more
    by PeteC
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 16081
      Views
  • Does anyone win the competitions
    I have been a customer for 16 years and have not won anything. see more
    by Puckmonkey
    • 2 Weeks Ago
    • 13
      Replies
    • 0
      Likes
    • 369999
      Views
  • Warm home discount
    Hi @Cyla, Thanks for posting on the community. All eligible customers should have received their WHD discount credit by this point. I have sent... see more
    by WilliamB
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 3845
      Views
  • Whd
    I am on prepayment, I've not received payment?? see more
    by Cyla
    • 2 Weeks Ago
    • 2
      Replies
    • 0
      Likes
    • 8976
      Views