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- Older Activity
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Hi @Cags12 Thanks for your post! We're getting a lot of questions at the moment about the Warm Home Discount, and we understand that people... see more
- 3 Hours Ago
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How come utilita customers have to wait till the 28th January for the payment when other people have already received it on receipt of the letter see more
- 6 Hours Ago
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Hi @Daveyboy73 That's correct, as it is applied directly to your Electricity supply. If you want it to be applied to your gas debt as well, you'd... see more
- 6 Hours Ago
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Hi Pete so it clears any electric debt but not gas debt is that what you mean ? see more
- 1 Day Ago
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Hi @Daveyboy73 Thanks for your post! Your Warm Home Discount will be applied to your electricity account and will clear any debt balance first.... see more
- 1 Day Ago
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Hi @R1CH7E Thanks for your post! I've sent you a DM, so that we can look into this for you in a bit more detail! Many thanks βββββββPete see more
- 1 Day Ago
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Hi all! Thanks for your posts - We're excited to be able to get your Warm Home Discount payments onto your meters early in January! My... see more
- 1 Day Ago
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from the email βββββββ see more
- 1 Day Ago
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Just to add on FB some customers saying they have received emails stating they will be crediting warm home discount from 7th January. see more
- 1 Day Ago
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Yes it ideally should have been paid at the beginning of December... Hopefully now they will announce what day it's being paid.. βββββββI think the... see more
- 1 Day Ago
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Wow still shocking for people who really need it now the struggle is real π βββββββ see more
- 1 Day Ago
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All eligible customers will be credited there warm home's discount in JANUARY.. hopefully this will end any further speculation.. I've received an... see more
- 1 Day Ago
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Ive now spoken to Geo who have advised: βββββββ If the display still shows "Not commissioned" or "Connecting to smart meter" after a few days.... see more
- 2 Days Ago
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I moved into this house early August and there was no smart display. The meters are difficult to get too and require step ladders. I had a display... see more
- 2 Days Ago
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Does anybody know what to do when a new smart display shows "not commissioned" please? see more
- 3 Days Ago
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@Dean - Thanks for your detailed reply. I shall bide my time and wait for for the vouchers, fingers crossed this will be one thing that actually... see more
- 4 Days Ago
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Does warm home discount clear both gas and electric debt or just electric ? see more
- 4 Days Ago
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Hi @Basil Firstly I am sorry to hear of the issues you experienced before leaving supply with us. We only received the official comms after my... see more
- 4 Days Ago
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Hi, I've topped up which shows on the IHD but it's not updating on my phone app. Also, when I make payments I keep seeing the same amount of... see more
- 4 Days Ago
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@Dean - Thank you for your prompt reply. To be clear, I'm not so much interested in receiving the vouchers ASAP as I am knowing roughly when to... see more
- 5 Days Ago
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Hi Everyone Just wanted to share the updated Comms regarding the WHD payment dates with those in this thread: Warm Home Discount Payment Update -... see more
- 5 Days Ago
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The Updated Comms as mentioned can now be seen here: Warm Home Discount Payment Update - Utilita Community βββββββRegards Dean see more
- 5 Days Ago
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Hi @Basil, We have now posted official comms regarding WHD payment dates which you can find here: Warm Home Discount Payment Update - Utilita... see more
- 5 Days Ago
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Warm Home Discount Payment UpdateFor this yearβs Warm Home Discount, all eligible customers will receive their payment in January 2026. We know... see more
- 5 Days Ago
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Hi @Basil, I can confirm that once a payment date has been set all eligible customers will be paid even those that have left supply, this can be... see more
- 5 Days Ago
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By "qualifying ex-customers" I mean those like myself who are no longer supplied by Utilita, but who were supplied by them on the qualifying date for... see more
- 5 Days Ago
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Hi @Searle Iβm really sorry to hear about the delay youβve experienced with your refund, I completely understand how frustrating this must be.... see more
- 6 Days Ago
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Hello Evie88, We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by... see more
- 6 Days Ago
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