Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • 36,136
    members
  • 437
    users online
  • 5,321
    total posts
  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    42 Threads 440 Posts 15 Online viewers
    Last Post: Want to pay my outstanding... by
    Posts: 440 / Threads: 42 / Online viewers: 15
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,461 Threads 4,244 Posts 125 Online viewers
    Last Post: Metre issue by
    Posts: 4,244 / Threads: 1,461 / Online viewers: 125
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    90 Threads 301 Posts 76 Online viewers
    Last Post: Nanotechnology by
    Posts: 301 / Threads: 90 / Online viewers: 76
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    24 Threads 50 Posts 128 Online viewers
    Last Post: Does anyone win the... by
    Posts: 50 / Threads: 24 / Online viewers: 128
  5. Energy Saving Tips

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 7 Online viewers
    Last Post: The last Power Payback by
    Posts: 99 / Threads: 50 / Online viewers: 7
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    17 Threads 25 Posts 3 Online viewers
    Last Post: Broken smart hub by
    Posts: 25 / Threads: 17 / Online viewers: 3
  • Metre issue
    Hi @Steve007, I'm sorry to hear that you are having issues topping up on the app. Incase you haven't already, the first bit of advice we would... see more
  • Metre issue
    I can not top up by phone on this Utilita app. Been trying since sept see more
  • Can’t top up
    Can not top up my metre see more
  • Terrible service all round
    Hi @Daveyboy73 Thanks for getting in touch. I'm really sorry to hear that you've had some issues with your new meters, and I would really like to... see more
  • Terrible service all round
    I've been with utilita 2 years but recently moved house and the trouble I've had since is unreal. 2 months since I've moved and my in home display... see more
  • App not showing electricity balance
    @CS123I have had the same problem for a minimum of two weeks see more
  • How do I read my gas and electricity meters
    @markd1958 thanks for your answer PeteC 👍 see more
  • Want to pay my outstanding bill
    Hi @Makileia3 - thanks for posting! At the moment, the easiest way of paying is over the phone - you can do this by calling 0330 333 7442 8am to... see more
  • How do I read my gas and electricity meters
    Hi @markd1958, thanks for getting in touch! How you read your meters will depend entirely on what type of meter you have - there are a large... see more
  • Want to pay my outstanding bill
    I qant want to pay my balance. see more
  • Want to pay my outstanding bill
    I'm trying to pay my outstanding balance! see more
  • How do I read my gas and electricity meters
    How to read the meters see more
  • Message on smart display meter
    Hi @Swoody, It may be where there has been a temporary lapse in communications between your gas meter and your IHD. If this issue continues to... see more
  • Message on smart display meter
    I have a message on my smart display meter that says this is not supported for gas supply I can top up and the message goes away for a while... see more
  • Help
    Hi Samantha, I don't work for Utilita, I'm just a customer and have found them good to deal with. However, I'm in technically in energy poverty,... see more
  • Electric Agreement ID
    Hi @Julesg80, Thanks for your post. As this is specific to your account you would need to call our customer services on 0345 207 2000, and one of... see more
  • Electric Agreement ID
    Morning everyone Just wondering if anyone can advise on how I obtain my Electric Agreement ID? ​​​​​​​Any assistance is greatly appreciated ... see more
  • Disconnected
    Hi @Mads Thanks for getting in touch - I'm sorry to hear you're having issues with your In Home Display. If you're able to give our Customer... see more
  • Help
    Hi @Samantha123! We can absolutely look at assisting you - I'd recommend giving the team a call, as they may be able to offer you some financial... see more
  • Disconnected
    My smart meter just disconnected from the wifi over 6 weeks ago, done all the usual things but still says connecting . connected to my wifi ! On... see more
  • Help
    No money for electricity and used power up can they give me some electricity see more
  • Meter not eligible for power up
    Hi @Robfox1 Thanks for getting in touch. I'm really sorry to hear this - In most cases where a power up fails for this reason, it's due to the... see more
  • Smart meter
    Hi @Mandy1969! Can I confirm, is it the meter itself, or the In Home Display that isn't working? If it's the In Home Display, I'd recommend... see more
  • New smart meter display
    Hi @Swoody! Thanks for taking the time to get in touch! I'd recommend giving our Customer Services team a call to go over your usage - they'll be... see more
  • Meter not eligible for power up
    Keep trying to power up but it all goes to the point of submit and then says Meter not eligible see more
  • ENTRIES NOW OPEN: Win a free solar panel package ☀️🏡
    It’s time to unlock the power of solar! We’re helping households across the UK kickstart their sustainability journey with Utilita Home – to help... see more
  • Smart meter
    Display on smart meter not working,anyone else with problem see more
  • New smart meter display
    Since having a new smart meter display my gas top up doesn’t seem to last as long as it did before I top up electric every week and has used to be... see more
  • Smart display and wifi
    Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
  • Is utilita attempting to rip anyone else off?
    Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more