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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 429 Posts 71 Online viewers
    Last post: Introduce yourself! by
    Dean
    Posts: 429 / Threads: 36 / Online viewers: 71

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,708 Threads 5,015 Posts 921 Online viewers
    Last post: Warm home discount by
    PeteC
    Posts: 5,015 / Threads: 1,708 / Online viewers: 921

  3. Community Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    2 Threads 3 Posts 3 Online viewers
    Last post: 55" samsung tv - we have a... by
    Frank1
    Posts: 3 / Threads: 2 / Online viewers: 3

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    12 Threads 21 Posts 18 Online viewers
    Last post: Christmas Holiday Opening... by
    Dean
    Posts: 21 / Threads: 12 / Online viewers: 18

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 90 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 90

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 59 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 59

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 35 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 35

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 47 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 47
  • Warm home discount
    Hi @Smokeyes1988 Thanks for your post! The Warm Home Discount is being paid out to our customers from the 7th January onwards. You should have... see more
    by PeteC
    • 32 Minutes Ago
    • 1
      Replies
    • 0
      Likes
    • 5
      Views
  • Warm home discount
    I had a letter from the goverment saying Iam eligible for the warm home discount so when will I get it see more
    by Smokeyes1988
    • 51 Minutes Ago
    • 1
      Replies
    • 0
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    • 5
      Views
  • Monthly bill date.
    Good Morning, Thank you for your help & Happy New Year to you too 🥳 see more
    by Emzd1985
    • 5 Hours Ago
    • 2
      Replies
    • 1
      Likes
    • 60
      Views
  • Monthly bill date.
    Hi @Emzd1985 Thanks for your post! That's correct, you'll be billed on the same date each month - there may be a difference of a day or two at... see more
    by PeteC
    • 6 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 60
      Views
  • Monthly bill date.
    Hello, Is a monthly bill date the same date every month, I’ve recently changed over from prepayment to monthly billing & my first bill was 1st... see more
    by Emzd1985
    • 15 Hours Ago
    • 2
      Replies
    • 0
      Likes
    • 60
      Views
  • Power up wont work
    That would be appreciated thankyou see more
    by Cala
    • 21 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 2757
      Views
  • Missing refund
    Thanks Pete, Keeping fingers crossed. Thankyou again for the help see more
    by gworf74
    • 23 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Missing refund
    Hi @gworf74 I've sent you a follow up email - I've sent the information over to the relevant team and they'll be in touch soon! Hope this helps... see more
    by PeteC
    • 23 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Missing refund
    Hi Pete, Replied to both. Hopefully we can get this sorted. see more
    by gworf74
    • 23 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Power up wont work
    Hi @Cala I'm sorry to hear this has not been actioned yet I will chase our app team today and will correspond with you on our Direct Message from... see more
    by Dean
    • 23 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 2757
      Views
  • Missing refund
    Hi @gworf74 Thanks for your message - I've reached out to you via DM and email to update you! Many thanks ​​​​​​​Pete see more
    by PeteC
    • 23 Hours Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Power up wont work
    And it's still not fixed see more
    by Cala
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 2757
      Views
  • Missing refund
    Hi, I'm wondering if anyone has any advice, Okay, so here goes: On the 3rd of December I tried to put £35 on my gas meter, the first attempt failed... see more
    by gworf74
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 143
      Views
  • Unable to topup my electricity mwter
    Hi @Wanos25 Thanks for your message, I'm really sorry to hear you're experiencing issues with your top ups following your installation. I want to... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
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    • 166
      Views
  • No smart meter
    Hi @spud1978 Thanks for getting in touch - I've sent you a private message, to request some further information to access your account. As soon as... see more
    by PeteC
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 84
      Views
  • No smart meter
    I’ve now not had a smart meter for nearly a year I’ve had to workmen come out and try and fix the problem to be told I need new whole new meters... see more
    by spud1978
    • 1 Day Ago
    • 1
      Replies
    • 0
      Likes
    • 84
      Views
  • Warm Home Discount
    Warm home discount is to help with struggling with electricity this time of year when the weather is so cold to help families struggling so how is it... see more
    by spud1978
    • 1 Day Ago
    • 4
      Replies
    • 0
      Likes
    • 9787
      Views
  • Warm Home Discount eligibility
    @Dean other companies have already paid out weeks ago so a don’t understand why your the only company waiting to January see more
    by spud1978
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 307
      Views
  • Warm Home Discount eligibility
    Other companies have already paid out weeks ago in Scotland so a don’t understand why you have to wait until January see more
    by spud1978
    • 1 Day Ago
    • 3
      Replies
    • 0
      Likes
    • 307
      Views
  • Unable to topup my electricity mwter
    I had a 2 new meters installed on the 16th Dec. Since then I have not been able to top up my electricity. Ive topped up a total of £20 over 4... see more
    by Wanos25
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 166
      Views
  • Can't get help!!!
    Hi @Heidihi09 Thank you for sharing this, I’m really sorry you’ve had such a frustrating experience, especially after being a loyal customer... see more
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 144
      Views
  • Warm Home Discount eligibility
    Hi @Yuri Thanks for getting in touch. I appreciate how important it is to know where things stand. If you’re in England or Wales, the... see more
    by Dean
    • 2 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 307
      Views
  • Can't get help!!!
    Website is a utter joke. I have been trying to contact someone for weeks now. I have asked to power up several times and can't (no my meters don't... see more
    by Heidihi09
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 144
      Views
  • Warm Home Discount eligibility
    Hi, I applied for the Warm Home Discount but have not heard back yet as to whether I have been successful or not, should I assume this means I... see more
    by Yuri
    • 5 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 307
      Views
  • Christmas Holiday Opening Times
    Christmas Holiday Customer Service Hours We wanted to share our opening times over the festive period so you know exactly when our team will be... see more
    by Dean
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 224
      Views
  • Sending a text or email when you have a negative balance
    Hi @Trikky2, I’m going to drop you a DM so I can check your account and take a closer look at what’s happening behind the scenes. Our app should... see more
    by Dean
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 519
      Views
  • Sending a text or email when you have a negative balance
    I'm on a very low income and have both physical and mental health issues. I quite possibly have missed something, but I do occasionally drop into a... see more
    by Trikky2
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 519
      Views
  • Cold weather payment
    Don't forget it's actually colder in January so the £150 will help but even if we had it earlier it would soon be gone with this government's green... see more
    by Frank1
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 8003
      Views
  • 55" samsung tv - we have a winner!
    @PeteC merry Christmas Pete 🎄 see more
    by Frank1
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 642
      Views
  • 55" samsung tv - we have a winner!
    Thank you to everyone who recently entered our competition to win a 55" Samsung TV in time for Christmas! We're delighted to announce that Miss C... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 1
      Likes
    • 642
      Views