utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    36 Threads 428 Posts 74 Online viewers
    Last post: Introduce yourself! by
    Lynadal
    Posts: 428 / Threads: 36 / Online viewers: 74

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,682 Threads 4,915 Posts 880 Online viewers
    Last post: Gas meter data issue by
    Jp655
    Posts: 4,915 / Threads: 1,682 / Online viewers: 880

  3. Monthly Competitions

    Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.
    4 Threads 8 Posts 61 Online viewers
    Last post: Tickets to Jason Derulo - NO... by
    PeteC
    Posts: 8 / Threads: 4 / Online viewers: 61

  4. Community Updates

    Stay in the loop with all the newest features, issues and announcements.
    9 Threads 18 Posts 27 Online viewers
    Last post: Changes to our Additional... by
    PeteC
    Posts: 18 / Threads: 9 / Online viewers: 27

  5. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    93 Threads 299 Posts 1056 Online viewers
    Last post: REMEMBRANCE DAY – 11th... by
    PeteC
    Posts: 299 / Threads: 93 / Online viewers: 1056

  6. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 56 Posts 81 Online viewers
    Last post: Does anyone win the... by
    Dean
    Posts: 56 / Threads: 25 / Online viewers: 81

  7. Become a Bill Buster!

    All the top tips on how to save energy at home.
    46 Threads 81 Posts 674 Online viewers
    Last post: What Energy High 5 Actions do... by
    Rebecca
    Posts: 81 / Threads: 46 / Online viewers: 674

  8. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    14 Threads 15 Posts 60 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 15 / Threads: 14 / Online viewers: 60
  • Gas meter data issue
    My in home display is not receiving any data from gas meter ​​​​​​ it says the meter is connected to the meter network but not receiving all gas... see more
    by Jp655
    • 7 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 37
      Views
  • Transfer credit not working on electricity meter
    Hi, I wonder if anyone can help or advise me. I want to transfer some credit between my electric meter to my gas meter, but according to the app,... see more
    by Michelle1
    • 8 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 27
      Views
  • App not working
    Hi @Staceygrace10 I've sent you a DM to request some more information - once I have this I'll be able to take a look at this in more detail for... see more
    by PeteC
    • 15 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 73
      Views
  • App not working
    The app is not updating even after deleting and reinstalling. It’s not telling me a balance, it even saying my meter is the same as it was weeks ago... see more
    by Staceygrace10
    • 16 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 73
      Views
  • No bill being supplied
    smart meters, meter readings sent directly to Utilita, cstr can see what they use by the minute, and control their use/spending. grate idea... see more
    by Sammi9999
    • 1 Day Ago
    • 2
      Replies
    • 0
      Likes
    • 10148
      Views
  • Power up wont work
    Hi @Cala I am sorry to hear that you have been having issues with your power up I Will send you a DM now so that you can provide your contact... see more
    by Dean
    • 3 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 455
      Views
  • Power up not working
    @Justinex33 exactly the same as me since the big update! see more
    by Cala
    • 4 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Power up wont work
    Since the big update my power up option hasn't worked. I have contacted utilita 7 or 8 ti.es about this to be told at first they would send someone... see more
    by Cala
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 455
      Views
  • In Home Display
    @Mole1 i had that promblem when i had old sse meters then utilitia replaced them with second gen meters see more
    by Toxicgamer87
    • 4 Days Ago
    • 10
      Replies
    • 0
      Likes
    • 21419
      Views
  • Price rise
    Hi @Lynadal Thanks for posting. I completely understand how unsettling price rises can feel, especially when you’re trying to plan your household... see more
    by Dean
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 505
      Views
  • Introduce yourself!
    @claire123 ​​​​​​​i know the feeling hun. It’s the same thing day after day when you are ill. People don’t understand do they? Well I get you x see more
    by Lynadal
    • 4 Days Ago
    • 312
      Replies
    • 0
      Likes
    • 1670360
      Views
  • Price rise
    Can I ask why the prices have really jumped up if you didn’t want to go on direct debit? I left Utilita at one point, not long ago because I was told... see more
    by Lynadal
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 505
      Views
  • In-home-display
    Hi @John21 I am sorry to hear that you are having issues with your In Home Display - I have sent you a Direct Message asking for your contact... see more
    by Dean
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 634
      Views
  • two step verification code
    Hi @FedupwithU24 I am sorry to hear that you are having issues with the 2 step verification process - I have sent you a Direct Message asking for... see more
    by Dean
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 673
      Views
  • In-home-display
    I would not recommend Utilta if you’re thinking of switching I wouldn’t! I got sent out a smart display plugged it and nothing spent 3 hours on live... see more
    by John21
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 634
      Views
  • two step verification code
    I have tried logging into my account via the app and also on the website. I cannot log in until i have received a 6 digit code to my email address.... see more
    by FedupwithU24
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 673
      Views
  • Power up not working
    @PF24 Hi, A direct message was sent to you at 14:28 this afternoon. Once I receive a response with the requested details, I can look into this... see more
    by luked
    • 6 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Power up not working
    @luked Hi there who have you sent the message too? see more
    by PF24
    • 6 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Power up not working
    @PF24 I’m sorry to hear this. i have sent a direct message requesting more information so we can look into this further. Luke see more
    by luked
    • 6 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Power up not working
    Hi, I am having the same problem with accessing my POWER UP and it's been the same way for many months now message saying POWER UP IN PROGRESS AND... see more
    by PF24
    • 6 Days Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Power up not working
    @Justinex33 I’m sorry to hear this. I’ve now sent a direct message requesting more information so we can look into this further. Luke see more
    by luked
    • 1 Week Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Can’t power up
    @Hayles I’m sorry to hear about this. I’ve sent you a DM to gather more details so we can look into it further. ​​​​​​​Luke see more
    by luked
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3168
      Views
  • Can’t power up
    I need to power up but it says use savings. My savings left is only 1p as it wouldn’t let me withdraw this completely and I had to leave 1p in. Now... see more
    by Hayles
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3168
      Views
  • Power up not working
    Hi, Thank you for getting in touch. The “meter not eligible” message can appear for a few reasons, even if there’s no outstanding balance. Common... see more
    by Dann
    • 1 Week Ago
    • 7
      Replies
    • 0
      Likes
    • 9240
      Views
  • Expensive
    How come you keep the warm home discount as long as possible but other suppliers pay it straight away and how come your energy costs more than other... see more
    by Evie88
    • 1 Week Ago
    • 8
      Replies
    • 1
      Likes
    • 23810
      Views
  • Top up not registered
    Hi @Pat1Wells Thanks for getting in touch - I've reached out via Direct Message to get some further information from you, and I can take a look to... see more
    by PeteC
    • 1 Week Ago
    • 3
      Replies
    • 1
      Likes
    • 5836
      Views
  • WHD
    Hi @Dell681 Thanks for your post! We're currently liaising with the government to finalise the details for this years Warm Home Discount, and... see more
    by PeteC
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 3401
      Views
  • Expensive
    Hi @Evie88 I'm sorry to hear that you've not had a great experience with our Customer Service team. We are a little busier than normal at this... see more
    by PeteC
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 23810
      Views