[luked]

Good Afternoon,

Thank you for you response,William is currently away, but I’ll be sure to touch base with him as soon as he returns. I’ll provide you with an update as soon as I have more information.
Thank you for your patience.
Kind regards,
Luke

[WilliamB]

Hi @KM1967,

I am very sorry that this has been ongoing for so long. I can see you have managed to transfer credit since leaving this update. However I have sent you a direct message with some further information regarding the meter balances within the app.

Thanks,
William

[CeironG]

Having exact same issue. Smart meters were installed a few months ago so everything is brand new and ihd is connected to WiFi ok and communicating with meters ok. But the app is saying its not and still using guessing for updates. I also had to manually enter a top up code this week when topping up from the app so assuming there's a problem somewhere. Didn't have any issues at previous address.