I am new to the community although I have been with utilita since 2014. I have never read a meter before and wondered whether I have to do it. I don't know if I have a smart meter ? Or not. I am on prepayment and have an indoor display unit which shows my daily usage. Have members recieved a letter or email telling them of the new price rises. Times getting nearer and I haven't had a notification.
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Community Manager28-03-22Hi @Trisha,
If you have a IHD then you will have a Smart Meter, this takes the readings automatically as long as the signal is ok and you will not need to provide any meter readings unless asked by a Utilita agent. In regards to the price increases we sent out our correspondence letters and emails at the end of February.
If you have not received anything you can contact our live chat team here,who will be able to assist you further.
Kind Regards
DeanLast edited by Cat; 28-03-22 at 10:49.
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem