Type: Posts; User: Rebecca

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  1. Join us for World Culture Day!

    Posted by Rebecca, 1 Day Ago 11:18
    Held every year on 21 May, World Day for Cultural Diversity for Dialogue and Development offers an opportunity to highlight the richness of the world’s cultures - whilst playing an essential role in...
    0 Replies
    344 Views
  2. Betsie Oh wow - it sounds like you have had such...

    Posted by Rebecca, 2 Days Ago 16:11
    Betsie Oh wow - it sounds like you have had such an interesting life! Where is your favorite placed you've lived?

    I have been to both Glasgow and Edinburgh - and I have to say, I find Glasgow to...
    152 Replies
    128,445 Views
  3. Sticky: Members Only Exciting Opportunity

    Posted by Rebecca, 3 Days Ago 08:59
    332​​​​​​​

    We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the market…. Utilita Broadband!

    We are giving...
    0 Replies
    477 Views
  4. DJSteve Sorry to hear this! Can you pop me a...

    Posted by Rebecca, 1 Week Ago 09:24
    DJSteve Sorry to hear this! Can you pop me a private message with your full address and customer reference number and I can get a member of our Customer Experience Team to take a look into your...
    4 Replies
    7,568 Views
  5. Abim Oh no - sorry to hear this. Can I confirm...

    Posted by Rebecca, 1 Week Ago 09:23
    Thread: Help needed
    Abim Oh no - sorry to hear this. Can I confirm whether or not you are still facing these issues?

    Thanks,
    ​​​​​​​Rebecca - your Community Manager
    1 Replies
    2,127 Views
  6. @Fedupcustomer9377...

    Posted by Rebecca, 1 Week Ago 09:19
    Thread: Help
    @Fedupcustomer9377 Hello there, yes I can confirm every single person on this community is real and genuine.

    Sorry to hear you have had problems. Are you still experiencing these?

    Thanks,...
    1 Replies
    2,005 Views
  7. Jobie An absolute pleasure - apologies for my...

    Posted by Rebecca, 1 Week Ago 09:01
    Jobie An absolute pleasure - apologies for my late reply, I have been on holiday 😀

    Hope you are well?
    5 Replies
    9,862 Views
  8. Helllllooooo @kkamaleshkar...

    Posted by Rebecca, 1 Week Ago 09:00
    Helllllooooo @kkamaleshkar 😀

    Soooo nice to e-meet you! Welcome to Utilita and welcome to the Utilita Community!

    We would love to hear a but more about you! What are your hobbies?

    We have...
    152 Replies
    128,445 Views
  9. A very very warm welcome to you, Betsie - let me...

    Posted by Rebecca, 1 Week Ago 08:56
    A very very warm welcome to you, Betsie - let me start by saying what a lovely name you have! I really like it. It's so nice to hear you have come back to us! Would you mind me asking what made you...
    152 Replies
    128,445 Views
  10. WOWWWWW thank you so much for taking the time to...

    Posted by Rebecca, 1 Week Ago 08:53
    Thread: Switching Off
    WOWWWWW thank you so much for taking the time to write this Michael86 - you are providing SUCH great content. This is so helpful and also really engaging.

    We have something exciting coming to the...
    4 Replies
    4,891 Views
  11. 🧡💙 Thank you NHS and to our hard working nurses!!!

    Posted by Rebecca, 1 Week Ago 15:35
    🧡💙 Thank you NHS and to our hard working nurses!!!
    1 Replies
    2,471 Views
  12. @Mandyfry...

    Posted by Rebecca, 4 Weeks Ago 11:36
    @Mandyfry Hi Mandy! Sorry to hear this! I know that Luke who is on our Customer Experience Team is investigating this for you and in the process of getting this resolved and sorted.

    He will be in...
    1 Replies
    4,384 Views
  13. janet2k22 Hello - sorry to hear this. Have you...

    Posted by Rebecca, 4 Weeks Ago 11:31
    janet2k22 Hello - sorry to hear this. Have you topped-up? If you could provide a bit more context we can try to help advise accordingly.

    Given you are off supply, I would strongly advise calling...
    1 Replies
    2,897 Views
  14. @Michelle123...

    Posted by Rebecca, 4 Weeks Ago 11:23
    Thread: Power up
    @Michelle123 Hello! Do you have any debt on your electric? This could be the reason if so?

    Thanks,
    Rebecca - your Community Manager
    1 Replies
    3,883 Views
  15. Ramadan Mubarak

    Posted by Rebecca, 14-04-22 10:02
    Thread: Ramadan Mubarak
    Right now, around 1.6 billion people around the globe are fasting from sunrise until sunset to celebrate the holiest month in the Muslim calendar - every day, for one whole month.

    Beginning on 2...
    0 Replies
    4,974 Views
  16. Michael86...

    Posted by Rebecca, 13-04-22 15:38
    Michael86 - I think you will enjoy this post! 🤩
    1 Replies
    3,793 Views
  17. Kids Eat Free - Half Term

    Posted by Rebecca, 13-04-22 15:38
    Hello lovely Community Members! 😀

    Those of you are off for Half Term with the kids - I saw this and thought of you all! 👪

    If you guys have anymore saving tips for half term - do share below! 👇...
    1 Replies
    3,793 Views
  18. We want your opinion!

    Posted by Rebecca, 13-04-22 07:22
    We want YOUR opinion! 😀 💭💬

    We are conducting a survey to understand how our customers use their broadband service. We'd like to ask you some questions for our market research.
    All the information...
    0 Replies
    2,212 Views
  19. janet2k22 Oh no, sorry to hear that! Power Up...

    Posted by Rebecca, 12-04-22 08:00
    Thread: No electric
    janet2k22 Oh no, sorry to hear that! Power Up will only be available if you have a newer smart meter that we are able to communicate with. Key meters get £5 emergency credit - have you used that...
    2 Replies
    6,136 Views
  20. ChrisHugg Roni - sorry to hear you have both...

    Posted by Rebecca, 12-04-22 07:54
    ChrisHugg Roni - sorry to hear you have both having this happen. As you are both off supply and this counts as an emergency, please can you send me a private message with your account numbers and...
    2 Replies
    4,871 Views
  21. Richlaw1986 - Hi there, sorry to hear this...

    Posted by Rebecca, 12-04-22 07:51
    Richlaw1986 - Hi there, sorry to hear this happened. This will require you to speak to an advisor as they will need to look into and access your energy account.

    Did you end up getting though?
    ...
    3 Replies
    6,838 Views
  22. WIN VIP tickets to see Little Mix

    Posted by Rebecca, 05-04-22 12:10
    SO - you may have seen we posted Spotlight: Little Mix late last week!

    WELL - Let’s hear you Mixers… We’re giving you the chance to WIN two VIP tickets to see Little Mix perform at Utilita Arena...
    0 Replies
    1,219 Views
  23. How to: Connect your SMETS1 Smart Meter to your In Home Display

    Posted by Rebecca, 05-04-22 07:27
    Hi Everyone 😀

    If you have found your GEO In-Home-Display is not connecting to your SMETS1 smart meter, or displaying ‘No data’, here you will find the troubleshooting guide with actions to follow...
    4 Replies
    7,568 Views
  24. 71tina Oh no - I am sorry to hear this feedback...

    Posted by Rebecca, 04-04-22 14:53
    Thread: Smart meter
    71tina Oh no - I am sorry to hear this feedback here on the Community, Tina!

    Do you mind sharing a little more with me so I can try to help/give you some advice?

    Thanks,
    Rebecca - your...
    2 Replies
    1,171 Views
  25. @Terrytomlinson...

    Posted by Rebecca, 04-04-22 14:51
    @Terrytomlinson Good Afternoon 🙂

    I'm really sorry to hear this! In line with the national price cap increase we have raised our prices from 1 April - you would have been sent communications in...
    2 Replies
    1,165 Views