Type: Posts; User: Cat

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  1. Hi Tezza99 The smart meter is the one with the...

    Posted by Cat, 2 Days Ago 15:04
    Hi Tezza99

    The smart meter is the one with the red and blue buttons and keypad, what you refer to is the IHD. The top ups are designed to go on automatically, if they do not which does sometimes...
    3 Replies
    1,079 Views
  2. Hi treborsoul This is a simple fix that will...

    Posted by Cat, 2 Days Ago 07:28
    Hi treborsoul

    This is a simple fix that will require a call to customer services. They can be contacted on 0330 333 7442 Monday to Friday 8am - 8pm and Saturday 8am - 5pm. Alternatively you can...
    1 Replies
    602 Views
  3. Hi @Tezza99...

    Posted by Cat, 2 Days Ago 07:21
    Hi @Tezza99,

    The smart meters are designed to upload top ups automatically within a few minutes and up to 30 min maximum for the gas, however there will be occasions when you do have to enter the...
    3 Replies
    1,079 Views
  4. Hi seanpalmer69, I have sent you a private...

    Posted by Cat, 5 Days Ago 09:52
    Hi seanpalmer69,

    I have sent you a private message to assist with resetting your password. We do have other ways to top up such as at a Paypoint shop, online as a guest here or on the phone line...
    3 Replies
    2,219 Views
  5. Hi seanpalmer69 Please check your junk/spam as...

    Posted by Cat, 5 Days Ago 08:37
    Hi seanpalmer69

    Please check your junk/spam as the password reset emails do sometimes go to this inbox if the email address is not recognised by your email provider.

    Cat πŸ‘‹
    3 Replies
    2,219 Views
  6. It's International Nurses Day

    Posted by Cat, 1 Week Ago 15:27
    330​​​​​​​

    Let us just take a moment to thank all the nurses in our NHS and across the world. We thank you for your efforts everyday but also the last couple of years.

    331​​​​​​​
    1 Replies
    2,465 Views
  7. Yes, helping the planet and the pocket is what it...

    Posted by Cat, 1 Week Ago 07:20
    Yes, helping the planet and the pocket is what it is all about. Good work!
    3 Replies
    4,631 Views
  8. Hi Clare1992, This will need assistance from...

    Posted by Cat, 2 Weeks Ago 07:29
    Hi Clare1992,

    This will need assistance from customer services to resolve. I am sorry you are struggling getting through on the phone, unfortunately the call centre is experience a high volume of...
    3 Replies
    4,538 Views
  9. Hi Michael86, Wow, these are great results,...

    Posted by Cat, 2 Weeks Ago 07:52
    Hi Michael86,

    Wow, these are great results, well done. It goes to show that small changes can make a difference. Keep it up and I am sure the savings will soon be noticeable. πŸ’°

    ​​​​​​​Cat πŸ‘‹
    3 Replies
    4,631 Views
  10. Hi muse, You will need to speak to someone in...

    Posted by Cat, 2 Weeks Ago 15:24
    Hi muse,

    You will need to speak to someone in customer services for a refund. The number is in my previous response and they are open until 8pm during the week and 5pm Saturday.

    ​​​​​​​Cat
    3 Replies
    4,995 Views
  11. Hi @muse...

    Posted by Cat, 2 Weeks Ago 08:11
    Hi @muse,

    I would advise to get in contact with customer services on 0330 333 7442 or via the live chat here. If there is conflicting information on the card and app you could try uninstalling and...
    3 Replies
    4,995 Views
  12. Hi SaleenaTawasin, If the meter is saying not...

    Posted by Cat, 2 Weeks Ago 07:53
    Hi SaleenaTawasin,

    If the meter is saying not now you may need to wait until the balance is below 50p to then accept the emergency credit. Did you manage to get the emergency credit working?
    ...
    1 Replies
    2,630 Views
  13. Hi @shansu, I am sorry you are having such...

    Posted by Cat, 4 Weeks Ago 09:15
    Hi @shansu,

    I am sorry you are having such difficulty. If the call centre is very busy all agents will be taking calls. That is of course not what you want to hear and I believe going down the...
    3 Replies
    5,778 Views
  14. Hi @Shansu, If you are unable to reach...

    Posted by Cat, 4 Weeks Ago 07:53
    Hi @Shansu,

    If you are unable to reach customer services on the phone you can try the live chat here and there will be less of a wait for assistance.

    ​​​​​​​Cat
    3 Replies
    5,778 Views
  15. Hi georginamaher1 I am sorry you are having...

    Posted by Cat, 4 Weeks Ago 07:42
    Thread: Off supply
    Hi georginamaher1

    I am sorry you are having this issue. The best thing is to speak to customer services as the community is a peer to peer platform and not manned by customer services. Did you...
    1 Replies
    3,197 Views
  16. Hi AaleyahS, If you recall in your previous...

    Posted by Cat, 08-04-22 15:18
    Hi AaleyahS,

    If you recall in your previous thread I mentioned the app can take up to 3 weeks to fully update. As I am aware you are going away in 2 weeks I would advise to contact customer...
    3 Replies
    4,824 Views
  17. Hi Chantelle, Hi Roni, There are specific...

    Posted by Cat, 07-04-22 14:51
    Hi Chantelle, Hi Roni,

    There are specific processes to fix these IHD issues that will require speaking with customer services. They can be contacted on 0330 128 9288 Mon - Fri 8am - 8pm Sat 8am -...
    3 Replies
    2,088 Views
  18. Hi @AaleyahS...

    Posted by Cat, 07-04-22 10:27
    Hi @AaleyahS,

    I am sorry you have not managed to get this sorted so far. Please click here to private message me with your customer reference number and address and I will be happy to have...
    5 Replies
    2,406 Views
  19. Hi AaleyahS, This sounds like you will need...

    Posted by Cat, 07-04-22 10:10
    Hi AaleyahS,

    This sounds like you will need the help of our specialist team to diagnose and resolve this issue. They can be contacted on 0330 128 9288 Mon - Fri 8am - 8pm Sat 8am - 5pm.
    ...
    5 Replies
    2,406 Views
  20. Hi AaleyahS, Firstly sorry you are having this...

    Posted by Cat, 07-04-22 08:37
    Hi AaleyahS,

    Firstly sorry you are having this issue. Do you know if you have the most up to date smart meters and is your display a Secure or GEO? It will say on the display which of these it is...
    5 Replies
    2,406 Views
  21. Hi @Muqtadir...

    Posted by Cat, 07-04-22 08:24
    Hi @Muqtadir

    To answer your questions, if you have smart meters you do not need any cards to top up. You can top up on the Myutilita app, on the top up phoneline or online as a guest. If you do...
    1 Replies
    460 Views
  22. How to bring spring into your home 🌷🌼

    Posted by Cat, 01-04-22 14:54
    It is that time of year when most of us will want to freshen up our homes ready for Spring, so here are a few ideas! 🌷🌼

    ​​​​​​​317

    1. Buy some nice bouquets of spring flowers –
    Daffodils...
    1 Replies
    1,595 Views
  23. Hi monkehfu If you could send me a direct...

    Posted by Cat, 28-03-22 15:21
    Hi monkehfu

    If you could send me a direct private mail with your customer ref number, I can pass this back into the business to the necessary teams for them to take a look at what may be causing...
    1 Replies
    1,646 Views
  24. Hi Layla, The community is a peer to peer...

    Posted by Cat, 24-03-22 12:53
    Hi Layla,

    The community is a peer to peer platform so has no staff to assist. Please feel free to respond to my private message and I can request a call be made from the billing team.

    ​​​​​​​Cat
    1 Replies
    1,637 Views
  25. Hi Frances, I am sorry you have been...

    Posted by Cat, 11-03-22 15:53
    Hi Frances,

    I am sorry you have been incorrectly advised and thank you for advising of this. I will be sure to pass this to the call centre managers and make sure all agents are correctly...
    1 Replies
    1,813 Views