Type: Posts; User: Rebecca

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  1. Wear Red Day - Friday 22 October!

    Posted by Rebecca, 2 Hours Ago 15:34
    Join us this week as we get ready for Wear Red Day on Friday 22 October! https://static.xx.fbcdn.net/images/emoji.php/v9/t7f/1/16/1f7e5.png

    Not only will our staff and social channels be wearing...
    0 Replies
    14 Views
  2. WOHOOO - well done Debby! Let's see if you are...

    Posted by Rebecca, 2 Hours Ago 15:29
    Thread: Community quiz
    WOHOOO - well done Debby!

    Let's see if you are right when Cat posts the answers!

    ​​​​​​​<iframe src="https://giphy.com/embed/3oEjHV0z8S7WM4MwnK" width="480" height="240" frameBorder="0"...
    3 Replies
    403 Views
  3. Hi Jean, as this sounds like it will require...

    Posted by Rebecca, 9 Hours Ago 07:53
    Thread: New customer
    Hi Jean, as this sounds like it will require looking into your account, I would suggest speaking to a member of our customer service team, you can either use our live chat on the website or call 0345...
    6 Replies
    852 Views
  4. Looking forward to seeing other footie fans...

    Posted by Rebecca, 3 Days Ago 16:03
    Looking forward to seeing other footie fans members of the community sharing their predictions 🙌

    <iframe src="https://giphy.com/embed/FhxxaD2sxsVCU" width="480" height="278" frameBorder="0"...
    2 Replies
    652 Views
  5. My plans this weekend after reading this 🤣 ...

    Posted by Rebecca, 3 Days Ago 16:02
    My plans this weekend after reading this 🤣

    <iframe src="https://giphy.com/embed/uipwDJXUSKW5dssqpc" width="480" height="270" frameBorder="0" class="giphy-embed" allowFullScreen></iframe><p><a...
    2 Replies
    471 Views
  6. Posted by Rebecca, 3 Days Ago 15:59
    <iframe src="https://giphy.com/embed/3oKIPuZUcUO0vzwPEQ" width="480" height="270" frameBorder="0" class="giphy-embed" allowFullScreen></iframe><p><a...
    2 Replies
    652 Views
  7. Hi everyone, I am looking into this - it's quite...

    Posted by Rebecca, 3 Days Ago 14:58
    Hi everyone, I am looking into this - it's quite a complex issue - so I wanted to let you all know that I will take this away and come back with what I find out. @sockwolf, I believe myself and dean...
    11 Replies
    5,435 Views
  8. Cat - This is such a great piece - and most...

    Posted by Rebecca, 3 Days Ago 11:44
    Cat - This is such a great piece - and most importantly, something that everyone can practice and incorporate into their lives.

    I was lucky enough to visit Copenhagen a few years ago before the...
    2 Replies
    471 Views
  9. I am so so pleased to hear things are on the up...

    Posted by Rebecca, 3 Days Ago 08:17
    I am so so pleased to hear things are on the up after what sounds like an incredibly challenging time.
    ​​​​​​​
    We are always here for a natter or to support you here on the Community.

    Your new...
    127 Replies
    58,579 Views
  10. Sarahjane73 Morning Sarah! Welcome to the...

    Posted by Rebecca, 5 Days Ago 07:49
    Sarahjane73 Morning Sarah! Welcome to the community! Dean has popped the number there for you under your post 😀

    How are you? We'd love to hear more about you! Where abouts are you from and do you...
    127 Replies
    58,579 Views
  11. Great advice Dean 🤗 - do you know I have had LED...

    Posted by Rebecca, 6 Days Ago 10:57
    Great advice Dean 🤗 - do you know I have had LED bulbs in my home for years now and never had to change once in the 5 years I have been in this house! They last forever!

    Also, on the subject of...
    2 Replies
    1,037 Views
  12. Before you reach for the thermostat...

    Posted by Rebecca, 6 Days Ago 10:26
    Hi everyone! 🤗

    Who’s ready for those cosy autumn evenings? https://static.xx.fbcdn.net/images/emoji.php/v9/t89/1/16/1f342.png

    As the nights are getting darker and the temperature is dropping,...
    2 Replies
    1,037 Views
  13. Good morning Pirate 😀 Sorry to hear this. Can...

    Posted by Rebecca, 6 Days Ago 08:17
    Thread: Top up problems
    Good morning Pirate 😀

    Sorry to hear this. Can I ask when you if/when you had your Utilita smart meters installed?

    Thanks,
    ​​​​​​​Rebecca
    1 Replies
    681 Views
  14. ScottishBoy24 Morning! 😀 Let me take this away...

    Posted by Rebecca, 6 Days Ago 08:12
    ScottishBoy24 Morning! 😀

    Let me take this away and speak to one of our Meter Experts and I will come back to you as soon as I have anything.

    Rebecca - your Community Manager
    3 Replies
    1,238 Views
  15. Morning John! 🤗 - YES ditto what Dean has said -...

    Posted by Rebecca, 6 Days Ago 08:08
    Morning John! 🤗 - YES ditto what Dean has said - we would LOVE to know a little more about you!

    What are your hobbies/interests? 🤩🤗

    You can find the latest quiz that Dean mentioned here! 😀
    ...
    127 Replies
    58,579 Views
  16. portarri Hey and welcome to the Community! ...

    Posted by Rebecca, 1 Week Ago 11:31
    portarri Hey and welcome to the Community!

    Sorry you found it difficult to get in touch! We are finding incoming customer contact rates have shot up recently due to the energy crisis and...
    2 Replies
    954 Views
  17. Black History Month

    Posted by Rebecca, 1 Week Ago 15:04
    We’re proud to be…Celebrating Black History Month!...
    0 Replies
    661 Views
  18. Jean Hello and welcome to the community 🤗 Oh...

    Posted by Rebecca, 1 Week Ago 09:55
    Thread: New customer
    Jean Hello and welcome to the community 🤗

    Oh that sounds a bit odd! Have you attempted to use your previous suppliers top-up card for the time being? What date are your installs booked for?
    ...
    6 Replies
    852 Views
  19. Rickyg Hello! 👋 I am so sorry that you have...

    Posted by Rebecca, 1 Week Ago 09:25
    Rickyg Hello! 👋

    I am so sorry that you have had such a shoddy start to being a customer! 😥

    As you are about to go off supply - I am happy to step in on this occasion and escalate this behind...
    2 Replies
    702 Views
  20. broadbean Hello! A very very warm welcome to the...

    Posted by Rebecca, 1 Week Ago 09:20
    broadbean Hello! A very very warm welcome to the Community, as Dean has also said 😀

    How are you? We would love to hear a little more about you? Where abouts in the UK are you from, how long have...
    127 Replies
    58,579 Views
  21. dragen Welcome Dragen!! What specifically in...

    Posted by Rebecca, 1 Week Ago 09:18
    dragen Welcome Dragen!! What specifically in computers do you enjoy? And what are some of your favorite films? 🤗 🤩

    So pleased so hear you are getting on well as a new customer. The Help and...
    127 Replies
    58,579 Views
  22. Update: Online Top-up Payments

    Posted by Rebecca, 1 Week Ago 07:38
    Your payment security is important to us! https://static.xx.fbcdn.net/images/emoji.php/v9/t2c/1/16/1f510.png

    To help protect you from fraud, we’ve added purchase authentication to our payment...
    0 Replies
    384 Views
  23. @Kaz7966...

    Posted by Rebecca, 1 Week Ago 07:35
    Thread: Help
    @Kaz7966 Hey! 😀

    Have you looked through our Help and Support content board?

    This How To thread should help!

    How to: Manually enter your top-up on your smart meter
    1 Replies
    415 Views
  24. Community QUIZ!

    Posted by Rebecca, 3 Weeks Ago 13:51
    Thread: Community QUIZ!
    160

    Hi Everyone 👋

    Today @Dean and @Cat would like to welcome you to the first Utilita community quiz.

    Each week we will be posting 10 questions, with subjects ranging from general knowledge,...
    5 Replies
    1,765 Views
  25. Sticky: The global energy crisis

    Posted by Rebecca, 3 Weeks Ago 12:18
    Hello all,

    By now, you’ll have read or heard about the global energy crisis. Now, more than ever, we want to help you reduce your energy usage and, in turn, save money – plus help the environment...
    0 Replies
    1,205 Views