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Type: Posts; User: Dean
Posted by Dean, 3 Days Ago 08:28Thread: Bill
In this instance as you are asking about the polite reminder bill you will have to speak to one of our agents in our billing team that will be able to look into the bill and find out...1 Replies652 Views
Posted by Dean, 4 Days Ago 15:21
And we have our answers for this Week,
1. How old was Matt Smith when he was cast in ‘Doctor Who’?
2. What was the first film to be released in the Marvel Cinematic Universe?
Ironman...1 Replies1,559 Views
Posted by Dean, 6 Days Ago 10:47
Amazing advice from Rebecca,
I recently got some draft excluders myself and already can tell the difference not having that draft from the doors and windows creep in and they cost me hardly...2 Replies1,032 Views
Posted by Dean, 1 Week Ago 15:31
Hi John portarri,
Its very nice to meet you, Welcome to the community please feel free to get involved in any conversation or start one of your own :) We also have a weekly quiz.
We would love...127 Replies58,553 Views
Posted by Dean, 1 Week Ago 07:32
Hey Everyone, 😊
This weeks was certainly a bit harder if you don't follow sport but for that do I'm sure this would have been a home run.
lets see how you got on.
1. How many gold medals...2 Replies1,364 Views
Posted by Dean, 2 Weeks Ago 15:24Thread: Account Removal
Thank you for your post, We are sorry to hear that you wish to delete your account and have switched suppliers,
I will action this now for you.
Dean1 Replies895 Views
Posted by Dean, 2 Weeks Ago 13:28Thread: Community QUIZ!
Its Thursday which means its answer time whether you wrote them down at home or posted a comment here lets see how many you got right 😁
1. True or false? Extreme superstition of...5 Replies1,764 Views
Posted by Dean, 2 Weeks Ago 11:24
Welcome to the Community, Rebecca is currently on holiday and will be back next week.
We would love to get to hear more about yourself and your hobbies and interests. 😄
Kind...127 Replies58,553 Views
Posted by Dean, 2 Weeks Ago 11:17Thread: broadbean
You will be able to continue using the current credit amount on the meter and if you require a top up you will be able to do this with the current key and card you already possess...2 Replies873 Views
Posted by Dean, 2 Weeks Ago 14:40Thread: New Smart Meters
Can I ask when your recent install was?
I know from a previous experience that sometimes the electric meter can take a few days to update on the system especially if it falls over a...1 Replies916 Views
Posted by Dean, 4 Weeks Ago 14:27
If you scroll down the page your see a big box saying live chat
It will look like the image above.
Dean10 Replies2,503 Views
Posted by Dean, 4 Weeks Ago 13:36
The main number for our customer support line is 0345 207 2000 and you will be given options to get through to the relevant departments however if you are having difficulty using the...10 Replies2,503 Views
Posted by Dean, 4 Weeks Ago 13:13
If you are currently unsure I would call our customer service line and they will be able to assist you further.
Dean10 Replies2,503 Views
Posted by Dean, 4 Weeks Ago 12:40
I am sorry you have had some confusion in the text message replies, If you are currently set up as a Credit Customer then you can just use our self serve online direct debit set up...10 Replies2,503 Views
Posted by Dean, 13-08-21 13:48
I am glad my advice has been able to help and hope that our customer support team is able to resolve this with the meter photo as soon as possible for you,
Have a lovely...3 Replies1,550 Views
Posted by Dean, 13-08-21 10:07
I am sorry to hear about this from what you are describing it sounds as if the supply had not fully transferred over as your old supplier had not provided all the details,
I would...3 Replies1,550 Views
Posted by Dean, 12-08-21 09:32Thread: Broken in home display unit
I am sorry to hear about this if your In Home Display is experiencing a fault then our customer service team will be more then happy to assist in ordering a replacement for you....1 Replies1,302 Views
Posted by Dean, 12-08-21 09:26Thread: Discriminatory and untruthful
Once again I am sorry to hear about this bad experience, as such I have sent you a private message to discuss this experience more.
I would like to advise however that if any...5 Replies1,844 Views