Type: Posts; User: Dean

Search:

  1. Hi ahejna35, In this instance as you are...

    Posted by Dean, 15-10-21 08:28
    Thread: Bill
    Hi ahejna35,

    In this instance as you are asking about the polite reminder bill you will have to speak to one of our agents in our billing team that will be able to look into the bill and find out...
    1 Replies
    1,140 Views
  2. And we have our answers for this Week, 1. How...

    Posted by Dean, 14-10-21 15:21
    Thread: Community Quiz
    And we have our answers for this Week,

    1. How old was Matt Smith when he was cast in ‘Doctor Who’?
    26
    2. What was the first film to be released in the Marvel Cinematic Universe?
    Ironman...
    1 Replies
    1,977 Views
  3. Hi @Sarahjane73...

    Posted by Dean, 13-10-21 07:40
    Hi @Sarahjane73,

    Welcome to the Utilita Community,
    ​​​​​​​Our customer service number is 0345 207 2000,

    We would love to hear more about you, where are you from and what are your interests :)...
    132 Replies
    69,345 Views
  4. Amazing advice from Rebecca, I recently got...

    Posted by Dean, 12-10-21 10:47
    Amazing advice from Rebecca,

    I recently got some draft excluders myself and already can tell the difference not having that draft from the doors and windows creep in and they cost me hardly...
    2 Replies
    1,832 Views
  5. Hi John portarri, Its very nice to meet you,...

    Posted by Dean, 11-10-21 15:31
    Hi John portarri,

    Its very nice to meet you, Welcome to the community please feel free to get involved in any conversation or start one of your own :) We also have a weekly quiz.

    We would love...
    132 Replies
    69,345 Views
  6. Community Quiz

    Posted by Dean, 08-10-21 14:30
    Thread: Community Quiz
    Hi everyone,

    This week we're moving on from Sports and on to Entertainment 📺

    170

    ​​​​​​1. How old was Matt Smith when he was cast in ‘Doctor Who’?
    2. What was the first film to be released...
    1 Replies
    1,977 Views
  7. Hey Everyone, 😊 This weeks was certainly a...

    Posted by Dean, 07-10-21 07:32
    Thread: Community Quiz
    Hey Everyone, 😊

    This weeks was certainly a bit harder if you don't follow sport but for that do I'm sure this would have been a home run.

    lets see how you got on.

    1. How many gold medals...
    2 Replies
    1,815 Views
  8. Hi jdogg76, Thank you for your message I have...

    Posted by Dean, 05-10-21 08:21
    Hi jdogg76,

    Thank you for your message I have sent you a Private DM addressing your issues.

    Kind Regards
    ​​​​​​​Dean
    2 Replies
    1,062 Views
  9. Hi JasonH, Thank you for your post, We are sorry...

    Posted by Dean, 30-09-21 15:24
    Thread: Account Removal
    Hi JasonH,
    Thank you for your post, We are sorry to hear that you wish to delete your account and have switched suppliers,
    I will action this now for you.
    Kind Regards
    Dean
    1 Replies
    1,163 Views
  10. Hi Everyone, Its Thursday which means its...

    Posted by Dean, 30-09-21 13:28
    Thread: Community QUIZ!
    Hi Everyone,

    Its Thursday which means its answer time whether you wrote them down at home or posted a comment here lets see how many you got right 😁

    1. True or false? Extreme superstition of...
    5 Replies
    2,278 Views
  11. Hello broadbean, Welcome to the Community,...

    Posted by Dean, 30-09-21 11:24
    Hello broadbean,

    Welcome to the Community, Rebecca is currently on holiday and will be back next week.

    We would love to get to hear more about yourself and your hobbies and interests. 😄

    Kind...
    132 Replies
    69,345 Views
  12. Hi broadbean, You will be able to continue...

    Posted by Dean, 30-09-21 11:17
    Thread: broadbean
    Hi broadbean,

    You will be able to continue using the current credit amount on the meter and if you require a top up you will be able to do this with the current key and card you already possess...
    2 Replies
    1,200 Views
  13. Hi @Corrine, This is the right place to reply...

    Posted by Dean, 28-09-21 14:43
    Thread: Community QUIZ!
    Hi @Corrine,

    This is the right place to reply :)
    ​​​​​​​I am glad you have enjoyed the quiz.

    Kind Regards
    Dean
    5 Replies
    2,278 Views
  14. Hi jdogg76, Can I ask when your recent...

    Posted by Dean, 28-09-21 14:40
    Hi jdogg76,

    Can I ask when your recent install was?
    I know from a previous experience that sometimes the electric meter can take a few days to update on the system especially if it falls over a...
    1 Replies
    1,196 Views
  15. Hi @Ravinreidy...

    Posted by Dean, 21-09-21 07:16
    Thread: Price increase
    Hi @Ravinreidy,

    The price increase letter is due to the increase of price cap, the cap sets a limit what suppliers charge for their standard variable - or 'default' - tariffs. The rate is set by...
    1 Replies
    1,416 Views
  16. Hi Schroder If you scroll down the page your see...

    Posted by Dean, 15-09-21 14:27
    Hi Schroder
    If you scroll down the page your see a big box saying live chat

    149

    It will look like the image above.

    Kind Regards
    ​​​​​​​Dean
    10 Replies
    3,193 Views
  17. @Schroder...

    Posted by Dean, 15-09-21 13:36
    @Schroder.
    The main number for our customer support line is 0345 207 2000 and you will be given options to get through to the relevant departments however if you are having difficulty using the...
    10 Replies
    3,193 Views
  18. Schroder, ​​​​​​​ If you are currently unsure...

    Posted by Dean, 15-09-21 13:13
    Schroder,
    ​​​​​​​
    If you are currently unsure I would call our customer service line and they will be able to assist you further.

    Regards
    Dean
    10 Replies
    3,193 Views
  19. Hi Schroder, I am sorry you have had some...

    Posted by Dean, 15-09-21 12:40
    Hi Schroder,
    I am sorry you have had some confusion in the text message replies, If you are currently set up as a Credit Customer then you can just use our self serve online direct debit set up...
    10 Replies
    3,193 Views
  20. @ScottishBoy24...

    Posted by Dean, 09-09-21 07:24
    @ScottishBoy24 Welcome to the Community, Would love to know what genre of gaming do you enjoy and what platform do you predominantly play on, I have recently switched from Playstation to PC and...
    132 Replies
    69,345 Views
  21. Hi @ahejna35...

    Posted by Dean, 16-08-21 07:04
    Hi @ahejna35,

    This would be an automatic process that starts when you sign up,
    Top up cards are sent out in the post automatically and we text and email the same numbers to insure customers are...
    1 Replies
    1,820 Views
  22. ahejna35, ​​​​​​​I am glad my advice has been...

    Posted by Dean, 13-08-21 13:48
    ahejna35,

    ​​​​​​​I am glad my advice has been able to help and hope that our customer support team is able to resolve this with the meter photo as soon as possible for you,
    ​​​​​​​Have a lovely...
    3 Replies
    1,798 Views
  23. Hi @ahejna35...

    Posted by Dean, 13-08-21 10:07
    Hi @ahejna35,

    I am sorry to hear about this from what you are describing it sounds as if the supply had not fully transferred over as your old supplier had not provided all the details,

    I would...
    3 Replies
    1,798 Views
  24. Hi @lindyloo1976...

    Posted by Dean, 12-08-21 09:32
    Hi @lindyloo1976,

    I am sorry to hear about this if your In Home Display is experiencing a fault then our customer service team will be more then happy to assist in ordering a replacement for you....
    1 Replies
    1,510 Views
  25. Hi @Mshelly1968...

    Posted by Dean, 12-08-21 09:26
    Hi @Mshelly1968,

    Once again I am sorry to hear about this bad experience, as such I have sent you a private message to discuss this experience more.

    I would like to advise however that if any...
    5 Replies
    2,207 Views