Type: Posts; User: Rebecca

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  1. ScottishBoy24 Hello! You should have that...

    Posted by Rebecca, 4 Days Ago 07:21
    ScottishBoy24 Hello! You should have that rescheduled as you have quite rightly mentioned. When is the date moved to? All that will happen is you will be safe on credit mode (which we enable for your...
    110 Replies
    46,788 Views
  2. What content would you like to see?

    Posted by Rebecca, 1 Week Ago 14:36
    146

    Hello guys! πŸ˜€

    Where has the sun gone? 🌻 Was that our summer in 3 very short days? I feel like we need a refund 🀣

    The community is now 10 months old if we include the soft launch! πŸŽ‰
    ...
    0 Replies
    938 Views
  3. Tillymint Ohhh that sounds very good - I am...

    Posted by Rebecca, 1 Week Ago 13:23
    Tillymint Ohhh that sounds very good - I am please things are starting to get a but more positive and exciting for you! πŸ’Ÿ
    5 Replies
    1,329 Views
  4. Naruto1234 Soooo pleased you are feeling safer...

    Posted by Rebecca, 1 Week Ago 09:23
    Naruto1234 Soooo pleased you are feeling safer and happier to go out again Dean! I certainly got cabin fever myself after a while, but I also really enjoyed life slowing down a bit and not going at...
    5 Replies
    1,329 Views
  5. ScottishBoy24 Great to hear! Keep me updated on...

    Posted by Rebecca, 1 Week Ago 08:06
    ScottishBoy24 Great to hear! Keep me updated on how it all goes! πŸ˜€

    Nice to e-meet you again! πŸ€—
    110 Replies
    46,788 Views
  6. @ScottishBoy24...

    Posted by Rebecca, 1 Week Ago 07:07
    @ScottishBoy24 Glad to hear it went well πŸ˜€

    It should change yes - if its surpassed the 24 hours and not then just let me know!

    Great to hear, we have other tech and gaming fans on here too!...
    110 Replies
    46,788 Views
  7. Jpbuk Hiya! Are you talking about the Jackpot...

    Posted by Rebecca, 1 Week Ago 07:04
    Jpbuk Hiya! Are you talking about the Jackpot Winner or Utilita Extra?

    ​​​​​​​Rebecca
    1 Replies
    1,034 Views
  8. How are you coping – part 2

    Posted by Rebecca, 1 Week Ago 11:05
    148
    ​​​​​​​
    ​​​​​​​Hello lovely Utilita Community! πŸ€— How is everyone?

    So - life is for the most part back in full swing now, and for some for us, adjusting back to normality (if you can even...
    5 Replies
    1,329 Views
  9. ScottishBoy24 SO pleased to hear you are getting...

    Posted by Rebecca, 1 Week Ago 13:55
    ScottishBoy24 SO pleased to hear you are getting on OK. Let us know how your install goes!

    Have you got any hobbies and interests so we can get to know you a little more? πŸ€—
    110 Replies
    46,788 Views
  10. lindyloo1976 Thanks for this! I have taken this...

    Posted by Rebecca, 1 Week Ago 13:34
    lindyloo1976 Thanks for this! I have taken this away and presented it to my App team guys for a closer look.

    Will provide an update for you and the rest of the community as soon as I have anything...
    5 Replies
    1,338 Views
  11. ScottishBoy24 Hello and welcome! πŸ˜€ How are you...

    Posted by Rebecca, 1 Week Ago 12:04
    ScottishBoy24 Hello and welcome! πŸ˜€ How are you getting on, and how are you finding the Community so far? We'd love to hear your feedback!
    110 Replies
    46,788 Views
  12. lindyloo1976 Sorry to hear this! Are you able to...

    Posted by Rebecca, 1 Week Ago 12:02
    lindyloo1976 Sorry to hear this! Are you able to post a screen shot so I can take this to our app team? (Providing it does not have any confidential account information on it).

    Thanks,...
    5 Replies
    1,338 Views
  13. Warm Home Discount 2021 News!

    Posted by Rebecca, 1 Week Ago 07:30
    Hands up, who applied for the Warm Home Discount 2021? https://www.facebook.com/images/emoji.php/v9/t7c/1/16/1f64b.png

    This year we received a MASSIVE 128,920 Broader Group applications, which...
    5 Replies
    1,338 Views
  14. As this Community is not manned by customer...

    Posted by Rebecca, 2 Weeks Ago 15:08
    As this Community is not manned by customer service representatives as it is for member to member help, and this requires looking into your account, I would recommend using the live chat function on...
    3 Replies
    1,102 Views
  15. siwy90 Hello! Can I just check that you are...

    Posted by Rebecca, 2 Weeks Ago 13:43
    siwy90 Hello! Can I just check that you are topping up that Β£22 plus an extra couple of pounds to make sure your topping up to a positive credit?

    Rebecca 😊
    3 Replies
    1,102 Views
  16. @JasonH...

    Posted by Rebecca, 2 Weeks Ago 08:30
    Thread: Hello!
    @JasonH Hi Jason, I am really sorry to hear that nobody followed up. I will get on the case straight away and get someone in touch with you in the next 30 minutes.

    Rebecca
    3 Replies
    799 Views
  17. JasonH Hi Jason, welcome to the Community! ...

    Posted by Rebecca, 2 Weeks Ago 08:02
    Thread: Hello!
    JasonH Hi Jason, welcome to the Community!

    Sorry to hear you have had the above issues. I am glad to hear Debby managed to help you and I can see from looking into things that everything is up to...
    3 Replies
    799 Views
  18. @revjames...

    Posted by Rebecca, 2 Weeks Ago 07:43
    Thread: Still waiting
    @revjames Hello! Sorry to hear that! I did not hear back from you the last time we were chatting in the direct mail section on here, when my colleague Debby called to help get this issues resolved...
    1 Replies
    917 Views
  19. ahejna35 Hello! Can I just double check that you...

    Posted by Rebecca, 2 Weeks Ago 08:40
    ahejna35 Hello! Can I just double check that you actually got a smart meter install for electric too, sometimes install appointments are booked separately for elec and gas depending on availability....
    1 Replies
    451 Views
  20. Looby1969 Hello! Is it saying anything in...

    Posted by Rebecca, 2 Weeks Ago 08:38
    Thread: Payment
    Looby1969 Hello! Is it saying anything in particular in terms of why it's failing? It should display a message telling you the reason for it being unsuccessful?

    ​​​​​​​Bec
    1 Replies
    426 Views
  21. Hey Jade! Welcome to Utilita and to the...

    Posted by Rebecca, 2 Weeks Ago 08:36
    Thread: smart meter
    Hey Jade! Welcome to Utilita and to the Community!

    There is a thread on how to book a smart meter install online (which is super quick and simple) - click here!
    1 Replies
    745 Views
  22. darrenJG71 Great to hear we have another creative...

    Posted by Rebecca, 2 Weeks Ago 07:19
    darrenJG71 Great to hear we have another creative joining the community! πŸ˜€
    110 Replies
    46,788 Views
  23. Fiona Welcome Fiona! Nice to e-meet you! We'd...

    Posted by Rebecca, 2 Weeks Ago 07:18
    Fiona Welcome Fiona! Nice to e-meet you! We'd love to hear a little more about you!

    Rebecca πŸ˜€
    110 Replies
    46,788 Views
  24. Greetings Darren! Nice to e-meet you! πŸ˜€ Great...

    Posted by Rebecca, 3 Weeks Ago 11:49
    Greetings Darren! Nice to e-meet you! πŸ˜€

    Great to hear you have been a Utilita customer for so long! Sounds like you will have a wealth of knowledge to bring and help answer other members...
    110 Replies
    46,788 Views
  25. We've Reached 1,100 Members!

    Posted by Rebecca, 3 Weeks Ago 07:43
    We are THRILLED to say we have reached 1,100 members on the Utilita Community. πŸŽ‰πŸ’ƒπŸ₯‚

    We appreciate and value every single one of you, and as an online community - we cannot wait to grow! 🌳

    A...
    0 Replies
    244 Views

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