Type: Posts; User: Dean

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  1. Hi Schroder If you scroll down the page your see...

    Posted by Dean, 1 Day Ago 14:27
    Hi Schroder
    If you scroll down the page your see a big box saying live chat

    149

    It will look like the image above.

    Kind Regards
    ​​​​​​​Dean
    10 Replies
    493 Views
  2. @Schroder...

    Posted by Dean, 1 Day Ago 13:36
    @Schroder.
    The main number for our customer support line is 0345 207 2000 and you will be given options to get through to the relevant departments however if you are having difficulty using the...
    10 Replies
    493 Views
  3. Schroder, ​​​​​​​ If you are currently unsure...

    Posted by Dean, 1 Day Ago 13:13
    Schroder,
    ​​​​​​​
    If you are currently unsure I would call our customer service line and they will be able to assist you further.

    Regards
    Dean
    10 Replies
    493 Views
  4. Hi Schroder, I am sorry you have had some...

    Posted by Dean, 1 Day Ago 12:40
    Hi Schroder,
    I am sorry you have had some confusion in the text message replies, If you are currently set up as a Credit Customer then you can just use our self serve online direct debit set up...
    10 Replies
    493 Views
  5. @ScottishBoy24...

    Posted by Dean, 1 Week Ago 07:24
    @ScottishBoy24 Welcome to the Community, Would love to know what genre of gaming do you enjoy and what platform do you predominantly play on, I have recently switched from Playstation to PC and...
    110 Replies
    46,751 Views
  6. Hi @ahejna35...

    Posted by Dean, 4 Weeks Ago 07:04
    Hi @ahejna35,

    This would be an automatic process that starts when you sign up,
    Top up cards are sent out in the post automatically and we text and email the same numbers to insure customers are...
    1 Replies
    1,319 Views
  7. ahejna35, ​​​​​​​I am glad my advice has been...

    Posted by Dean, 4 Weeks Ago 13:48
    ahejna35,

    ​​​​​​​I am glad my advice has been able to help and hope that our customer support team is able to resolve this with the meter photo as soon as possible for you,
    ​​​​​​​Have a lovely...
    3 Replies
    1,278 Views
  8. Hi @ahejna35...

    Posted by Dean, 4 Weeks Ago 10:07
    Hi @ahejna35,

    I am sorry to hear about this from what you are describing it sounds as if the supply had not fully transferred over as your old supplier had not provided all the details,

    I would...
    3 Replies
    1,278 Views
  9. Hi @lindyloo1976...

    Posted by Dean, 12-08-21 09:32
    Hi @lindyloo1976,

    I am sorry to hear about this if your In Home Display is experiencing a fault then our customer service team will be more then happy to assist in ordering a replacement for you....
    1 Replies
    1,091 Views
  10. Hi @Mshelly1968...

    Posted by Dean, 12-08-21 09:26
    Hi @Mshelly1968,

    Once again I am sorry to hear about this bad experience, as such I have sent you a private message to discuss this experience more.

    I would like to advise however that if any...
    5 Replies
    1,492 Views
  11. Morning @Mshelly1968...

    Posted by Dean, 12-08-21 07:35
    Morning @Mshelly1968,

    I am very sorry to hear about this,
    May I ask what issue you are having with the meter exactly then perhaps myself or another member here may know the solution to resolve...
    5 Replies
    1,492 Views
  12. Thank you for your messages I have now passed...

    Posted by Dean, 11-08-21 13:41
    Thank you for your messages I have now passed this on to our complaints team on this occasion,
    However I should note that in future instance the community is a place where members will not receive...
    5 Replies
    1,690 Views
  13. Hello kevingoble2001 I am sorry to hear about...

    Posted by Dean, 11-08-21 08:10
    Hello kevingoble2001

    I am sorry to hear about this bad experience that you have described, Usually we would suggest you speak to an agent but as you have had trouble getting through on the phone I...
    5 Replies
    1,690 Views
  14. Hi Galaxylisa, Welcome to the Utilita...

    Posted by Dean, 09-08-21 07:26
    Hi Galaxylisa,

    Welcome to the Utilita Community, 😊
    ​​​​​​​
    110 Replies
    46,751 Views
  15. @Pola...

    Posted by Dean, 06-08-21 12:57
    @Pola,
    If you are unsure of your eligibility please check out this WHD Thread created by the amazing @Rebecca 😊, which provides a great video on eligibility and also provides a link to our Utilita...
    110 Replies
    46,751 Views
  16. Hi Pola, Welcome to the community we are happy...

    Posted by Dean, 06-08-21 11:58
    Hi Pola,
    Welcome to the community we are happy to have you here please feel free to get involved in any of the conversations and don't hesitate to ask if you have any questions.
    110 Replies
    46,751 Views
  17. Hi Tammy, Welcome to the Utilita Community, Its...

    Posted by Dean, 06-08-21 08:28
    Hi Tammy,
    Welcome to the Utilita Community, Its great to hear from you.

    I have 2 kids my self so I understand how hectic it can get, I can imagine how draining the Venue and Wedding styling must...
    110 Replies
    46,751 Views
  18. Hi Sham, Im Dean one of the Community Managers...

    Posted by Dean, 05-08-21 14:14
    Thread: Sham
    Hi Sham,
    Im Dean one of the Community Managers we are very pleased to have you as a new member on the Utilita Community, I am sorry to hear about Lucy 😞

    Feel free to get involved in any...
    2 Replies
    2,516 Views
  19. Hi There Moo, I am sorry to hear about this,...

    Posted by Dean, 20-07-21 09:29
    Hi There Moo,

    I am sorry to hear about this, Usually when a payment is rejected the money is not taken from your bank but is instead held in a pending account, the funds can stay in this state for...
    1 Replies
    1,158 Views
  20. Tillymint Is it really Wimbledon time already, I...

    Posted by Dean, 28-06-21 15:11
    Thread: Wimbledon
    Tillymint Is it really Wimbledon time already, I must admit I'm not much of a tennis fan myself but always enjoy the chance to enjoy a bit of sun and a few drinks, strawberry's and cream is also a...
    9 Replies
    3,109 Views
  21. Rebecca I for one am really excited for the...

    Posted by Dean, 16-06-21 12:43
    Thread: How are you?
    Rebecca I for one am really excited for the lockdown being lifted especially having kids it gives us that bit more freedom to start planning days out especially in such lovely weather☀, Alton towers...
    7 Replies
    2,990 Views
  22. Hey Rebecca, Fantastic post having two kids my...

    Posted by Dean, 28-05-21 09:24
    Thread: Half Term Ideas
    Hey Rebecca,

    Fantastic post having two kids my self a 5 year old and a 2 year old i know how hectic half terms can get but there great opportunity's to take the kids out and make some memories, My...
    7 Replies
    4,881 Views
  23. Calling all Gamers

    Posted by Dean, 22-03-21 15:42
    Hey everyone,

    As some of you may know gaming has been a big part of my life and now, I have finally managed to go next gen,
    I have to say the wait was defiantly worth it, 4k HDR resolution is...
    0 Replies
    3,663 Views
  24. Fantastic Post @Rebecca...

    Posted by Dean, 05-03-21 15:30
    Fantastic Post @Rebecca,🤩

    Its great to share all these energy saving tips especially as we still have some cold weather and also in prep for next winter.

    Ive said it before but ill post it here...
    10 Replies
    6,096 Views
  25. Utilita Energy Hub

    Posted by Dean, 03-03-21 09:49
    Hi Everyone,

    Our high street Energy Hubs may be closed due to lockdown – but that’s not dampened our community spirit 💗.
    ​​​​​​​
    Head over to the Utilita Energy Hub Facebook page to stay up to...
    0 Replies
    1,492 Views

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