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Type: Posts; User: Dean
Posted by Dean, 1 Day Ago 14:27
If you scroll down the page your see a big box saying live chat
It will look like the image above.
Dean10 Replies493 Views
Posted by Dean, 1 Day Ago 13:36
The main number for our customer support line is 0345 207 2000 and you will be given options to get through to the relevant departments however if you are having difficulty using the...10 Replies493 Views
Posted by Dean, 1 Day Ago 13:13
If you are currently unsure I would call our customer service line and they will be able to assist you further.
Dean10 Replies493 Views
Posted by Dean, 1 Day Ago 12:40
I am sorry you have had some confusion in the text message replies, If you are currently set up as a Credit Customer then you can just use our self serve online direct debit set up...10 Replies493 Views
Posted by Dean, 1 Week Ago 07:24
@ScottishBoy24 Welcome to the Community, Would love to know what genre of gaming do you enjoy and what platform do you predominantly play on, I have recently switched from Playstation to PC and...110 Replies46,751 Views
Posted by Dean, 4 Weeks Ago 07:04Thread: Different card numbers.
This would be an automatic process that starts when you sign up,
Top up cards are sent out in the post automatically and we text and email the same numbers to insure customers are...1 Replies1,319 Views
Posted by Dean, 4 Weeks Ago 13:48
I am glad my advice has been able to help and hope that our customer support team is able to resolve this with the meter photo as soon as possible for you,
Have a lovely...3 Replies1,278 Views
Posted by Dean, 4 Weeks Ago 10:07
I am sorry to hear about this from what you are describing it sounds as if the supply had not fully transferred over as your old supplier had not provided all the details,
I would...3 Replies1,278 Views
Posted by Dean, 12-08-21 09:32Thread: Broken in home display unit
I am sorry to hear about this if your In Home Display is experiencing a fault then our customer service team will be more then happy to assist in ordering a replacement for you....1 Replies1,091 Views
Posted by Dean, 12-08-21 09:26Thread: Discriminatory and untruthful
Once again I am sorry to hear about this bad experience, as such I have sent you a private message to discuss this experience more.
I would like to advise however that if any...5 Replies1,492 Views
Posted by Dean, 12-08-21 07:35Thread: Discriminatory and untruthful
I am very sorry to hear about this,
May I ask what issue you are having with the meter exactly then perhaps myself or another member here may know the solution to resolve...5 Replies1,492 Views
Posted by Dean, 11-08-21 13:41Thread: Cut off for 24 hours
Thank you for your messages I have now passed this on to our complaints team on this occasion,
However I should note that in future instance the community is a place where members will not receive...5 Replies1,690 Views
Posted by Dean, 11-08-21 08:10Thread: Cut off for 24 hours
I am sorry to hear about this bad experience that you have described, Usually we would suggest you speak to an agent but as you have had trouble getting through on the phone I...5 Replies1,690 Views
Posted by Dean, 06-08-21 11:58
Welcome to the community we are happy to have you here please feel free to get involved in any of the conversations and don't hesitate to ask if you have any questions.110 Replies46,751 Views
Posted by Dean, 06-08-21 08:28
Welcome to the Utilita Community, Its great to hear from you.
I have 2 kids my self so I understand how hectic it can get, I can imagine how draining the Venue and Wedding styling must...110 Replies46,751 Views
Posted by Dean, 05-08-21 14:14Thread: Sham
Im Dean one of the Community Managers we are very pleased to have you as a new member on the Utilita Community, I am sorry to hear about Lucy 😞
Feel free to get involved in any...2 Replies2,516 Views
Posted by Dean, 20-07-21 09:29Thread: Rejected payments
Hi There Moo,
I am sorry to hear about this, Usually when a payment is rejected the money is not taken from your bank but is instead held in a pending account, the funds can stay in this state for...1 Replies1,158 Views
Posted by Dean, 28-06-21 15:11Thread: Wimbledon
Tillymint Is it really Wimbledon time already, I must admit I'm not much of a tennis fan myself but always enjoy the chance to enjoy a bit of sun and a few drinks, strawberry's and cream is also a...9 Replies3,109 Views
Posted by Dean, 16-06-21 12:43Thread: How are you?
Rebecca I for one am really excited for the lockdown being lifted especially having kids it gives us that bit more freedom to start planning days out especially in such lovely weather☀, Alton towers...7 Replies2,990 Views
Posted by Dean, 28-05-21 09:24Thread: Half Term Ideas
Fantastic post having two kids my self a 5 year old and a 2 year old i know how hectic half terms can get but there great opportunity's to take the kids out and make some memories, My...7 Replies4,881 Views
Posted by Dean, 05-03-21 15:30Thread: Advice for Winter
Fantastic Post @Rebecca,🤩
Its great to share all these energy saving tips especially as we still have some cold weather and also in prep for next winter.
Ive said it before but ill post it here...10 Replies6,096 Views