Type: Posts; User: Rebecca

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  1. New Catch Up Button

    Posted by Rebecca, 09-04-21
    Have you seen the new feature here on the Community? πŸ‘

    Catch up on everything you miss while you're offline and been away from the Utilita Community all in on easy to see place! πŸ€“

    Simply click...
    0 Replies
    248 Views
  2. Easter Opening Times

    Posted by Rebecca, 01-04-21
    Who’s having chocolate for breakfast this weekend? 🍫

    Easter is here, bringing us a four-day weekend – and we’ll be keeping you on supply with Friendly Credit hours from 2PM today until 10AM on...
    0 Replies
    1,624 Views
  3. Hi @MarkGeordie...

    Posted by Rebecca, 31-03-21
    Thread: Utilita App
    Hi @MarkGeordie - how are you?

    How long have you had the app? If you have recently downloaded it then it can take up to 3 weeks for it to sync and learn the algorithm of your top-up frequency and...
    5 Replies
    2,837 Views
  4. How would you rate the energy efficiency in your home?

    Posted by Rebecca, 22-03-21
    How would you rate the energy efficiency in your home? πŸ€”

    No clue where to start? – we can help with Smart Score! πŸ€“

    The all-new feature in our 'My Utilita' app calculates your energy usage...
    1 Replies
    1,888 Views
  5. Totally agree DameFrench I went on a bike ride on...

    Posted by Rebecca, 19-03-21
    Thread: Dame French
    Totally agree DameFrench I went on a bike ride on my lunch and the sun just completed turned my mood and outlook on the day around! Really is a natural high 😍

    Have you got anything nice planned...
    1 Replies
    1,375 Views
  6. Sign With Us

    Posted by Rebecca, 18-03-21
    Thread: Sign With Us
    It’s important to us that everyone is included at Utilita! https://static.xx.fbcdn.net/images/emoji.php/v9/t6c/1/16/2764.png

    That’s why we’ve joined up with Sign Solutions - making sure that...
    0 Replies
    922 Views
  7. Hello guys! πŸ˜€ KPJ if you do not have Facebook...

    Posted by Rebecca, 17-03-21
    Hello guys! πŸ˜€ KPJ if you do not have Facebook anymore, we do have Live Chat options on the website πŸ€— The account query you have would requite and agent to look into you account.

    Thanks,...
    5 Replies
    1,611 Views
  8. Thanks for helping our new member @KPJ...

    Posted by Rebecca, 17-03-21
    Thanks for helping our new member @KPJ, @Anna 😊 this is exactly what the community is for, member to member help!

    Have a wonderful Wednesday!

    Rebecca, your Community Manager πŸ€—
    5 Replies
    1,611 Views
  9. Welcome to the Utilita Community @PauN72...

    Posted by Rebecca, 16-03-21
    Welcome to the Utilita Community @PauN72 - glad to see our fellow community member @Tillymint could help with this one!

    Quite often our emails can slip into customers junk boxes depending on which...
    4 Replies
    1,171 Views
  10. Sticky: Hello @TiredMum...

    Posted by Rebecca, 16-03-21
    Hello @TiredMum - welcome to the Utilita Community, lovely to hear from you! πŸ˜€

    Exactly what @Tillymint said - if you accepted the Β£10 that the Power Up offered and are not off supply then no need...
    3 Replies
    1,178 Views
  11. Sticky: Lovely to hear a bit more about you KPJ - I too...

    Posted by Rebecca, 15-03-21
    Lovely to hear a bit more about you KPJ - I too am a lover of nature and animals. My husband got be into loving birds and now I really appreciate them and love looking at them when they come in the...
    65 Replies
    11,393 Views
  12. Sticky: A really big warm welcome KPJ - and it is...

    Posted by Rebecca, 15-03-21
    A really big warm welcome KPJ - and it is wonderful to hear you have been a customer for so long and not had any problems until now.

    Oh no, I am so sorry that no one has got back to you. That...
    65 Replies
    11,393 Views
  13. National Energy Action to sponsor the Energy High 5 Awards

    Posted by Rebecca, 12-03-21
    We’re on a mission to tackle fuel poverty! That’s why we partnered with National Energy Action to sponsor the Energy High 5 Awards – helping fund organisations across the UK support local...
    0 Replies
    512 Views
  14. @Kath...

    Posted by Rebecca, 10-03-21
    Thread: top up issue
    @Kath - Hello and welcome to the community! I think these 'How-to Guides' in our Help & Support board may help you!

    How to: Manually enter your top-up on your smart meter

    How to: Restore your...
    3 Replies
    1,196 Views
  15. Amazing @NJC...

    Posted by Rebecca, 09-03-21
    Thread: War on plastic
    Amazing @NJC - I think it's easy to think that the planet will never be affected by us not trying to be a little more conscious and responsible with our choices and how we treat it, but it is really...
    4 Replies
    2,096 Views
  16. Wow @Tillymint...

    Posted by Rebecca, 09-03-21
    Thread: War on plastic
    Wow @Tillymint, this is really eye opening. I have a separate bin I put all my recycling in but it can be super hard to know what is recyclable and what is not. Ironically sometimes when I check the...
    4 Replies
    2,096 Views
  17. Sticky: Hi DameFrench a very very warm welcome! πŸ‘‹ Love...

    Posted by Rebecca, 08-03-21
    Hi DameFrench a very very warm welcome! πŸ‘‹

    Love to hear that we have another long term customer here. Your input and opinions on our community will be absolutely valued. 😍

    It's so great to hear...
    65 Replies
    11,393 Views
  18. Sticky: Hello @1957...

    Posted by Rebecca, 08-03-21
    Hello @1957 πŸ‘‹

    We are SO thrilled to have you as a new member, and it's really nice to hear a little more about you!

    I can only imagine what having your lovely dog has done for you in these...
    65 Replies
    11,393 Views
  19. International Women's Day!

    Posted by Rebecca, 08-03-21
    We are shouting from the roof top today that it's International Women's Day! πŸ™‹β€β™€οΈ

    Today and every day we recognise our female staff and customers. Women should be recognised inside and outside of...
    0 Replies
    322 Views
  20. Morning @DameFrench...

    Posted by Rebecca, 08-03-21
    Thread: Dame French
    Morning @DameFrench πŸ˜€

    A VERY warm welcome to the Utilita Community! We are thrilled to have you as a new member.

    We would love to hear more about you (where you are from, how long you have been...
    1 Replies
    300 Views
  21. We have a massive draught that comes from under...

    Posted by Rebecca, 08-03-21
    We have a massive draught that comes from under our front door and a draught excluder has really made a difference. They do really nice, reasonably priced ones in TK MAXX. Also I felt a draught in my...
    10 Replies
    1,358 Views
  22. Huckleberry that sounds like a great idea. Almost...

    Posted by Rebecca, 05-03-21
    Huckleberry that sounds like a great idea. Almost like an energy saving spring clean! Also, as you turn your un-needed appliances off - you can then refer back to your smart meter and see if your...
    10 Replies
    1,358 Views
  23. Fab Dean - they seem to last forever too! I have...

    Posted by Rebecca, 05-03-21
    Fab Dean - they seem to last forever too! I have had mine ever since I moved into this house 4 years ago and they are still going 😲
    10 Replies
    1,358 Views
  24. Advice for Winter

    Posted by Rebecca, 05-03-21
    66

    Hello everyone, Rebecca your Community Manager here πŸ‘‹

    I don't know about you, but although I am absolutely LOVING this sunshine and blue sky, I fell into the trap of rushing outside this...
    10 Replies
    1,358 Views
  25. Thanks Tillymint - sharing is caring and if I...

    Posted by Rebecca, 25-02-21
    Thanks Tillymint - sharing is caring and if I ever think something is worth the hype then I like to share that. Especially now we are all forced to cook at home and are unable to try new food out at...
    5 Replies
    1,370 Views