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Type: Posts; User: Dean

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  1. Hi Calder123, I am sorry to hear about this,...

    Posted by Dean, 5 Days Ago 10:08
    Thread: Electricity
    Hi Calder123,
    I am sorry to hear about this, Utilita phone lines have seen an increase in calls due to the ongoing energy crisis,
    If you are ever having difficulty with getting through we also have...
    1 Replies
    1,307 Views

  2. Hi Michael86, This is an amazing piece of...

    Posted by Dean, 2 Weeks Ago 07:18
    Thread: Switching Off
    Hi Michael86,

    This is an amazing piece of advice especially now with the energy crisis and cost of living,
    Thank you for providing everyone with such a great money saving tip and being energy...
    4 Replies
    6,819 Views

  3. Hi Betsie, I m sorry to hear you have had...

    Posted by Dean, 2 Weeks Ago 07:16
    Thread: Bad live chat
    Hi Betsie,
    I m sorry to hear you have had trouble with our Live Chat I have just replied to your other thread, and left our customer service number your device will need to be reconnected to the...
    2 Replies
    3,907 Views

  4. Hi Betsie, ​​​​​​​Utilitas customer service...

    Posted by Dean, 2 Weeks Ago 07:13
    Thread: In housereader
    Hi Betsie,

    ​​​​​​​Utilitas customer service team does have a fix for this and will be able to help you get this connected,
    you will need to speak to an agent on our Live chat
    on our website or...
    1 Replies
    2,320 Views

  5. SockWulf This sounds like a failed top up and...

    Posted by Dean, 3 Weeks Ago 15:15
    SockWulf

    This sounds like a failed top up and like you have said the money will be held in reserved or pending with your bank, it is most likely that the utilita app lost signal as you was making...
    2 Replies
    4,853 Views

  6. Hi Victoriab77, If you applied for the WHD and...

    Posted by Dean, 4 Weeks Ago 07:16
    Hi Victoriab77,
    If you applied for the WHD and was successful then this would have been paid out in December and January, Applications will open again in August, If you have not received any...
    1 Replies
    3,314 Views

  7. Hi WarrenH, I have left you an answer to your...

    Posted by Dean, 4 Weeks Ago 06:52
    Thread: Hi
    Hi WarrenH,

    I have left you an answer to your question in your other thread,
    ​​​​​​​Kind Regards Dean
    1 Replies
    4,033 Views

  8. Hi WarrenH, As long as you meet the soft...

    Posted by Dean, 4 Weeks Ago 06:50
    Thread: Pay monthly
    Hi WarrenH,

    As long as you meet the soft criteria conditions,
    Not used Emergency credit or have had any debt for 3 months,
    then switching to credit mode would not be an issue you will only need...
    1 Replies
    3,359 Views

  9. Hi Angel, I have just responded to your private...

    Posted by Dean, 4 Weeks Ago 11:32
    Hi Angel,
    I have just responded to your private message,
    Our customer service team now has a fix for the Smart Displays not connecting and will be able to help assist you to get this reconnected...
    19 Replies
    19,171 Views

  10. Hi Dionne, I am sorry to hear about this as...

    Posted by Dean, 4 Weeks Ago 06:57
    Thread: Debt in meter
    Hi Dionne,

    I am sorry to hear about this as you say you are off supply as an emergency case I will liaise with one of Customer Experience Team in order to help resolve this for you,

    Could you...
    1 Replies
    3,567 Views

  11. Hi There shashika, Welcome to the country, 👋...

    Posted by Dean, 4 Weeks Ago 06:49
    Thread: Utilita Top up
    Hi There shashika,

    Welcome to the country, 👋
    To answer your question, any time you top up the amount of credit will reduce depending on your Usage and Appliances so the more energy you use the...
    1 Replies
    2,869 Views

  12. Hi Bullfinch, Unfortunately you are unable to...

    Posted by Dean, 11-04-22 07:20
    Hi Bullfinch,

    Unfortunately you are unable to transfer via PDF however If you are wanting to access your bills on your PC then you can log in on our website and has majority of the same features...
    1 Replies
    3,173 Views

  13. Hi Mudskipp3r, I can confirm you are able to...

    Posted by Dean, 08-04-22 13:02
    Hi Mudskipp3r,
    I can confirm you are able to order an upgraded IHD but as your device is not faulty there will be a charge for a new device,

    As this will need to be done by an agent I have taken...
    2 Replies
    2,928 Views

  14. Hi AaleyahS, I can see that you have already...

    Posted by Dean, 08-04-22 12:55
    Hi AaleyahS,

    I can see that you have already spoken to Cat in another Thread about this and that this has been passed on to our Complaints Team who will be in touch in due course, The community...
    3 Replies
    4,834 Views

  15. Hi @Shas...

    Posted by Dean, 08-04-22 07:29
    Hi @Shas,
    I am sorry to hear about this unfortunately we do not have any customer service staff on this platform however as you say you are off supply and have a baby I would like to pass this on...
    1 Replies
    1,180 Views

  16. Hi @Leeh65...

    Posted by Dean, 08-04-22 07:10
    Thread: Price rise
    Hi @Leeh65,

    The reason for the price rise is because of the Price Cap increase set by Ofgem due to the ongoing energy crisis which has seen an increase of whole sale gas costs,

    The new price...
    3 Replies
    2,452 Views

  17. Thank you I have now received your DM and have...

    Posted by Dean, 07-04-22 15:13
    Thank you I have now received your DM and have passed this on to our complaints team to investigate further,

    Kind Regards
    ​​​​​​​Dean
    4 Replies
    2,628 Views

  18. Hi @AaleyahS...

    Posted by Dean, 07-04-22 14:57
    Hi @AaleyahS,

    Rebecca is currently on Annual Leave for the next two days,
    This User Guide is for those that have SMETS 1 Meters that have had there HAN opened remotely so that the customers can...
    4 Replies
    8,757 Views

  19. Hey Plee86 ​​​​​​​I am sorry to hear about this...

    Posted by Dean, 07-04-22 14:23
    Hey Plee86
    ​​​​​​​I am sorry to hear about this and would like to get this fed back to our complaints team in order to have this investigated
    Please can you send me a private mail with your full...
    4 Replies
    2,628 Views

  20. Hi @wykrencony...

    Posted by Dean, 07-04-22 14:18
    Hi @wykrencony

    As this is an automated process I am unsure the exact time frame,
    In regards to the wait times our call centres are seeing increased calls due to the recent Price Cap increase but...
    4 Replies
    5,386 Views

  21. Hi There @seanpalmer69...

    Posted by Dean, 07-04-22 07:41
    Hi There @seanpalmer69,

    I am sorry to hear about this,
    I can however confirm that Utilita no longer has a stock shortage of IHDs and One of our customer service advisers will be able to order...
    1 Replies
    712 Views

  22. Hi GoodyCFC, That's Fantastic news to hear I'm...

    Posted by Dean, 01-04-22 07:30
    Hi GoodyCFC,

    That's Fantastic news to hear I'm glad our social media rep Emma on Twitter was able to help resolve this issue for you 🤩

    Many Thanks Dean
    3 Replies
    2,798 Views

  23. Hi @GoodyCFC...

    Posted by Dean, 28-03-22 14:31
    Hi @GoodyCFC,

    Utilita have recently released an update for the MyUtilita App, have you tried doing an update on the Android app store?

    Kind Regards Dean
    3 Replies
    2,798 Views

  24. Hi @lynnette1959...

    Posted by Dean, 28-03-22 10:53
    Hi @lynnette1959,

    Unfortunately at this moment we do not have any stock of Economy 7 Smart Meters. I'm sorry for this inconvenience however our bookings team will be in touch as soon as we do have...
    1 Replies
    2,882 Views

  25. Hi wykrencony, Any remaining credit after...

    Posted by Dean, 28-03-22 10:47
    Hi wykrencony,

    Any remaining credit after leaving supply will usually be sent back via a cheque and is an automated process if you wish to check the status on this then our Call Centres on...
    4 Replies
    5,386 Views