Type: Posts; User: Rebecca

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  1. Jedi77 Hi there, if you are on a direct debit...

    Posted by Rebecca, 1 Day Ago 10:23
    Thread: Bills
    Jedi77 Hi there, if you are on a direct debit which is sounds as though you are - then the charges would be broken down on your monthly bill.

    Due to the complexity of this and due to it not being...
    1 Replies
    503 Views
  2. Members Only Exciting Opportunity

    Posted by Rebecca, 2 Days Ago 07:53
    340

    ​​​​​​​We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the market…. Utilita Broadband! 🤩

    We are giving...
    0 Replies
    428 Views
  3. Energy Saving Tip of the Day!

    Posted by Rebecca, 5 Days Ago 15:03
    When did you last see your boiler? https://static.xx.fbcdn.net/images/emoji.php/v9/t34/1/16/1f914.png Many of us are guilty of neglecting the boiler cupboard, but what if we told you there’s a £79...
    0 Replies
    868 Views
  4. Sherbert35 Hello there. I do not think it sounds...

    Posted by Rebecca, 5 Days Ago 15:00
    Thread: Smart meter
    Sherbert35 Hello there. I do not think it sounds like there is anything wrong with your meter, and even if your meter was faulty - it would not show inaccurate energy usage.

    With the current...
    1 Replies
    890 Views
  5. Free Utilita Broadband!

    Posted by Rebecca, 5 Days Ago 11:25
    Do you want to receive free Utilita Broadband until 1 November 2022?

    To find out more, read our recent post to see how you can take part! 🤩

    (Utilita customers only)

    338​​​​​​​
    0 Replies
    700 Views
  6. Join us for World Culture Day!

    Posted by Rebecca, 1 Week Ago 11:18
    Held every year on 21 May, World Day for Cultural Diversity for Dialogue and Development offers an opportunity to highlight the richness of the world’s cultures - whilst playing an essential role in...
    0 Replies
    1,459 Views
  7. Betsie Oh wow - it sounds like you have had such...

    Posted by Rebecca, 1 Week Ago 16:11
    Betsie Oh wow - it sounds like you have had such an interesting life! Where is your favorite placed you've lived?

    I have been to both Glasgow and Edinburgh - and I have to say, I find Glasgow to...
    152 Replies
    131,567 Views
  8. Sticky: Members Only Exciting Opportunity

    Posted by Rebecca, 1 Week Ago 08:59
    332​​​​​​​

    We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the market…. Utilita Broadband!

    We are giving...
    0 Replies
    1,813 Views
  9. DJSteve Sorry to hear this! Can you pop me a...

    Posted by Rebecca, 2 Weeks Ago 09:24
    DJSteve Sorry to hear this! Can you pop me a private message with your full address and customer reference number and I can get a member of our Customer Experience Team to take a look into your...
    4 Replies
    8,753 Views
  10. Abim Oh no - sorry to hear this. Can I confirm...

    Posted by Rebecca, 2 Weeks Ago 09:23
    Thread: Help needed
    Abim Oh no - sorry to hear this. Can I confirm whether or not you are still facing these issues?

    Thanks,
    ​​​​​​​Rebecca - your Community Manager
    1 Replies
    3,114 Views
  11. @Fedupcustomer9377...

    Posted by Rebecca, 2 Weeks Ago 09:19
    Thread: Help
    @Fedupcustomer9377 Hello there, yes I can confirm every single person on this community is real and genuine.

    Sorry to hear you have had problems. Are you still experiencing these?

    Thanks,...
    1 Replies
    2,800 Views
  12. Jobie An absolute pleasure - apologies for my...

    Posted by Rebecca, 2 Weeks Ago 09:01
    Jobie An absolute pleasure - apologies for my late reply, I have been on holiday 😀

    Hope you are well?
    5 Replies
    10,705 Views
  13. Helllllooooo @kkamaleshkar...

    Posted by Rebecca, 2 Weeks Ago 09:00
    Helllllooooo @kkamaleshkar 😀

    Soooo nice to e-meet you! Welcome to Utilita and welcome to the Utilita Community!

    We would love to hear a but more about you! What are your hobbies?

    We have...
    152 Replies
    131,567 Views
  14. A very very warm welcome to you, Betsie - let me...

    Posted by Rebecca, 2 Weeks Ago 08:56
    A very very warm welcome to you, Betsie - let me start by saying what a lovely name you have! I really like it. It's so nice to hear you have come back to us! Would you mind me asking what made you...
    152 Replies
    131,567 Views
  15. WOWWWWW thank you so much for taking the time to...

    Posted by Rebecca, 2 Weeks Ago 08:53
    Thread: Switching Off
    WOWWWWW thank you so much for taking the time to write this Michael86 - you are providing SUCH great content. This is so helpful and also really engaging.

    We have something exciting coming to the...
    4 Replies
    6,813 Views
  16. 🧡💙 Thank you NHS and to our hard working nurses!!!

    Posted by Rebecca, 2 Weeks Ago 15:35
    🧡💙 Thank you NHS and to our hard working nurses!!!
    1 Replies
    2,781 Views
  17. @Mandyfry...

    Posted by Rebecca, 19-04-22 11:36
    @Mandyfry Hi Mandy! Sorry to hear this! I know that Luke who is on our Customer Experience Team is investigating this for you and in the process of getting this resolved and sorted.

    He will be in...
    1 Replies
    4,483 Views
  18. janet2k22 Hello - sorry to hear this. Have you...

    Posted by Rebecca, 19-04-22 11:31
    janet2k22 Hello - sorry to hear this. Have you topped-up? If you could provide a bit more context we can try to help advise accordingly.

    Given you are off supply, I would strongly advise calling...
    1 Replies
    2,916 Views
  19. @Michelle123...

    Posted by Rebecca, 19-04-22 11:23
    Thread: Power up
    @Michelle123 Hello! Do you have any debt on your electric? This could be the reason if so?

    Thanks,
    Rebecca - your Community Manager
    1 Replies
    4,034 Views
  20. Ramadan Mubarak

    Posted by Rebecca, 14-04-22 10:02
    Thread: Ramadan Mubarak
    Right now, around 1.6 billion people around the globe are fasting from sunrise until sunset to celebrate the holiest month in the Muslim calendar - every day, for one whole month.

    Beginning on 2...
    0 Replies
    5,071 Views
  21. Michael86...

    Posted by Rebecca, 13-04-22 15:38
    Michael86 - I think you will enjoy this post! 🤩
    1 Replies
    3,808 Views
  22. Kids Eat Free - Half Term

    Posted by Rebecca, 13-04-22 15:38
    Hello lovely Community Members! 😀

    Those of you are off for Half Term with the kids - I saw this and thought of you all! 👪

    If you guys have anymore saving tips for half term - do share below! 👇...
    1 Replies
    3,808 Views
  23. We want your opinion!

    Posted by Rebecca, 13-04-22 07:22
    We want YOUR opinion! 😀 💭💬

    We are conducting a survey to understand how our customers use their broadband service. We'd like to ask you some questions for our market research.
    All the information...
    0 Replies
    2,218 Views
  24. janet2k22 Oh no, sorry to hear that! Power Up...

    Posted by Rebecca, 12-04-22 08:00
    Thread: No electric
    janet2k22 Oh no, sorry to hear that! Power Up will only be available if you have a newer smart meter that we are able to communicate with. Key meters get £5 emergency credit - have you used that...
    2 Replies
    6,370 Views
  25. ChrisHugg Roni - sorry to hear you have both...

    Posted by Rebecca, 12-04-22 07:54
    ChrisHugg Roni - sorry to hear you have both having this happen. As you are both off supply and this counts as an emergency, please can you send me a private message with your account numbers and...
    2 Replies
    5,016 Views