Type: Posts; User: Rebecca

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  1. eliza I am so pleased you managed to get through...

    Posted by Rebecca, 16 Hours Ago 09:06
    Thread: new smart meter
    eliza I am so pleased you managed to get through Eliza - I was in contact with someone in our Tech Department to instruct you accordingly but speaking to someone direct on the phone is much easier in...
    8 Replies
    639 Views
  2. @eliza...

    Posted by Rebecca, 1 Day Ago 16:33
    Thread: new smart meter
    @eliza Apologies Eliza, my error. Nonetheless, can you tell me what it is saying after pushing the 'B' button? ๐Ÿ˜€
    8 Replies
    639 Views
  3. eliza Can you go to the main electric smart meter...

    Posted by Rebecca, 1 Day Ago 16:17
    Thread: new smart meter
    eliza Can you go to the main electric smart meter and push B (blue button) and see what it says on the screen - it should say 'commission mode' or 'not commissioned' - once I know this, I can then...
    8 Replies
    639 Views
  4. eliza Hello Eliza! Oh nooo - it seems we've only...

    Posted by Rebecca, 1 Day Ago 16:06
    Thread: new smart meter
    eliza Hello Eliza! Oh nooo - it seems we've only just tackled the last hurdle we have got sorted with your meters.

    I am sorry to hear this, I have picked this up and am liaising with the Tech Team...
    8 Replies
    639 Views
  5. kesh123 So pleased to hear this Kesh, please keep...

    Posted by Rebecca, 1 Day Ago 10:29
    kesh123 So pleased to hear this Kesh, please keep me updated on this situation as I'd love to keep in the loop on how you are getting on your Customer Champion and Community Manager ๐Ÿ˜€

    Just to let...
    4 Replies
    709 Views
  6. Terrytomlinson Let me know how you get/got on...

    Posted by Rebecca, 1 Day Ago 10:23
    Thread: Payment
    Terrytomlinson Let me know how you get/got on with Power up ๐Ÿ˜€ It is a really handy feature to help in situations like this.

    Rebecca
    6 Replies
    512 Views
  7. Terrytomlinson Have you tried Power Up Terry? ...

    Posted by Rebecca, 4 Days Ago 15:33
    Thread: Payment
    Terrytomlinson Have you tried Power Up Terry?

    More info on how it works here on our thread!
    6 Replies
    512 Views
  8. Shout out to all our customers

    Posted by Rebecca, 4 Days Ago 12:16
    Shout out to all our customers that downloaded My Utilita during Decemberโ€ฆ ๐Ÿ”Š๐Ÿ“ข

    You helped us raise ยฃ7,300 for The Prince's Trust! https://www.facebook.com/images/emoji.php/v9/tc6/1.5/16/1f973.png ...
    0 Replies
    790 Views
  9. Terrytomlinson Hello and Happy Friday! ๐Ÿ˜€ The...

    Posted by Rebecca, 4 Days Ago 12:12
    Thread: Payment
    Terrytomlinson Hello and Happy Friday! ๐Ÿ˜€

    The second payments will reach customers between 21st to the 28th Jan - as they are paid in batches where we have many customers meters we have to credit -...
    6 Replies
    512 Views
  10. kesh123 Oh no! I am sorry to hear this Kesh! ๐Ÿ˜ฎ ...

    Posted by Rebecca, 4 Days Ago 12:11
    kesh123 Oh no! I am sorry to hear this Kesh! ๐Ÿ˜ฎ

    This is not something other members will be able to help with.

    With this in mind, I think it's best you pop me your account number and/or full...
    4 Replies
    709 Views
  11. Nakikyle Hey there! As I can see no other...

    Posted by Rebecca, 4 Days Ago 12:09
    Thread: Power up
    Nakikyle Hey there!

    As I can see no other members have jumped in on this, thought I would help! ๐Ÿ˜€

    Is this still the case? Just check you do not have any more than ยฃ2.50 debt on your meter - as...
    1 Replies
    412 Views
  12. Michelle123 Hello and Happy Friday! ๐Ÿ˜€ The...

    Posted by Rebecca, 4 Days Ago 12:08
    Michelle123 Hello and Happy Friday! ๐Ÿ˜€

    The second payments will reach customers between 21st to the 28th Jan - as they are paid in batches where we have many customers meters we have to credit - we...
    2 Replies
    332 Views
  13. ashandanna17 Good morning guys, I wanted to...

    Posted by Rebecca, 4 Days Ago 08:41
    ashandanna17 Good morning guys,

    I wanted to check in as I know our Billing Expert Callum called you yesterday again. Is everything going in the direction you wanted?

    Let me know! ๐Ÿ˜€

    Rebecca
    4 Replies
    409 Views
  14. DavidTaylor Fabulous I am SOOO pleased to hear...

    Posted by Rebecca, 4 Days Ago 08:35
    DavidTaylor Fabulous I am SOOO pleased to hear that!

    Also, I notice you have been helping other members with leaving helpful numbers and info! That is so great to see and a real help within the...
    7 Replies
    667 Views
  15. DavidTaylor Thanks for leaving this great...

    Posted by Rebecca, 4 Days Ago 08:33
    DavidTaylor Thanks for leaving this great resource here for our members David! Top member marks! Really great work and I appreciate it!
    7 Replies
    525 Views
  16. eliza Morning - I have updated you on what the...

    Posted by Rebecca, 4 Days Ago 08:32
    eliza Morning - I have updated you on what the business is doing to get this matter resolved via private message ๐Ÿ˜„

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Rebecca
    7 Replies
    525 Views
  17. ashandanna17 I can escalate this back into the...

    Posted by Rebecca, 6 Days Ago 11:09
    ashandanna17 I can escalate this back into the business for our Billing Teams attention for you ๐Ÿค—

    Can you pop me a private message with your account number and/or full address & postcode?
    ...
    4 Replies
    409 Views
  18. eliza Can you pop me your account number and/or...

    Posted by Rebecca, 6 Days Ago 09:13
    eliza Can you pop me your account number and/or full address and postcode via private message so I can escalate this back into the business to get this investigated?

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Rebecca
    7 Replies
    525 Views
  19. ashandanna17 Morning and welcome to the Community...

    Posted by Rebecca, 6 Days Ago 09:11
    ashandanna17 Morning and welcome to the Community Anna. That is certainly something that would be possible.

    I presume you will be getting central heating to replace the storage heaters?

    The...
    4 Replies
    409 Views
  20. New Year, new you? Challenge yourself with Utilita Planet Pledge!

    Posted by Rebecca, 1 Week Ago 13:02
    Have you set your New Yearโ€™s resolution? Why not join the Utilita Planet Pledge for the chance to win an eco-friendly staycation worth ยฃ2,000 with ยฃ1,000 spending money โ€“ while helping to save the...
    0 Replies
    866 Views
  21. eliza Morning Eliza, and welcome to the community...

    Posted by Rebecca, 1 Week Ago 11:29
    eliza Morning Eliza, and welcome to the community - nice to hear from you ๐Ÿ˜€

    Did you manage to get through since your last message above?

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Rebecca
    7 Replies
    525 Views
  22. Michael86 Gooooood Morning Michael! Lovely to...

    Posted by Rebecca, 1 Week Ago 08:30
    Michael86 Gooooood Morning Michael! Lovely to e-meet you ๐Ÿค—

    Wow that is fabulous - so you know what it is like to run an online community - that is FAB! You will certainly be a top asset to our...
    139 Replies
    81,398 Views
  23. DavidTaylor Hello David! Thanks for your...

    Posted by Rebecca, 1 Week Ago 10:11
    DavidTaylor Hello David! Thanks for your feedback! I just want to check to see if you are all OK in regards to what you have popped above. Please let me know any developments and whether you need any...
    7 Replies
    667 Views
  24. ktj22 Good Morning! ๐Ÿ˜€ I have replied to your...

    Posted by Rebecca, 1 Week Ago 10:09
    ktj22 Good Morning! ๐Ÿ˜€

    I have replied to your private mail and other thread ๐Ÿค—
    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹
    7 Replies
    667 Views
  25. DavidTaylor Thank you for your advice - great to...

    Posted by Rebecca, 1 Week Ago 10:08
    DavidTaylor Thank you for your advice - great to see members helping one another out! ๐Ÿ˜€
    3 Replies
    565 Views