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Type: Posts; User: Rebecca
Posted by Rebecca, 1 Day Ago 11:47Thread: new customer
jaderooney16 Welcome 🤗 Your smart meters need to be installed before you can use the app I'm afraid! You can top-up at a PayPoint at present until that happens. Have you got a smart meter install...1 Replies71 Views
Posted by Rebecca, 5 Days Ago 08:49Thread: In home reader
Jet Great OK - it should have come with a manual/guide. Failing this, you can hop on to our website on the following web page and there is an interactive IHD at the bottom of this URL page where you...3 Replies261 Views
Posted by Rebecca, 5 Days Ago 08:17Thread: In home reader
Howdy Jet 😀
Can I start by asking if it says anywhere on the actual box/unit 'GEO' or 'SECURE' on the screen as the make/brand of it? Then I will be able to instruct accordingly!
Rebecca3 Replies261 Views
Posted by Rebecca, 6 Days Ago 09:50
Want to know if your eligible for the Warm Home Discount?
Check out the video below to find out if you meet this year’s criteria or visit www.utilita.co.uk/WHD for more information.
If...0 Replies299 Views
Posted by Rebecca, 6 Days Ago 09:44Thread: Warm Home Discount 2021 Update
Hi everyone, I hope you are all enjoying the warmer weather and keeping safe? 🤗😎☀
I noticed that a lot of you are searching for Warm Home Discount Information, and we have been waiting for this...0 Replies211 Views
Posted by Rebecca, 1 Week Ago 08:55Thread: Are you ready for Freedom Day?
Are you ready for Freedom Day next week? We understand that the ‘new normal’ could feel a little overwhelming after the past year - so we’ve put together a few tips to help you through those...0 Replies373 Views
Posted by Rebecca, 2 Weeks Ago 12:11Thread: Hello
Hello! 👋 So nice to e-meet you! Welcome to the Utilita Community! Great to hear that you've been customers for years 🤗 That sounds great, sounds like you will be able to answer fellow members...1 Replies405 Views
Posted by Rebecca, 2 Weeks Ago 13:42
Hello! 🤗 I have dropped you a direct mail to gets get some more info!
Rebecca, your Community Manager7 Replies1,008 Views
Posted by Rebecca, 2 Weeks Ago 16:21
Hiya Richkez32 👋 - an extremely warm welcome to you! We are SO thrilled to have you as part of the Utilita Community! I am sorry to hear about your ill health. You sound extremely positive despite...76 Replies27,517 Views
Posted by Rebecca, 3 Weeks Ago 14:22Thread: Our Priority Services Register ❤
Have you heard about the Utilita Energy Priority Services Register? 👭
This is a register we keep - which is made up of our customers who need a little extra care, this could range from having an...0 Replies227 Views
Posted by Rebecca, 3 Weeks Ago 13:22
Extremely sorry to hear this Katie! Did you want to pop me a private mail with your account number and/or address - Seeing as though this customer experience seems to be slightly chaotic for you, I...7 Replies1,008 Views
Posted by Rebecca, 3 Weeks Ago 13:17
Hi and a massive warm welcome Dan! I am late to the party, as I have just replied to your other post asking you to introduce yourself, and then just seen this second post from you 🤦
6 years is a...76 Replies27,517 Views
Posted by Rebecca, 3 Weeks Ago 13:14
Awwwww Dan! That is really great to hear! Welcome to the Community by the way! How are you? We'd love you to go and introduce yourself over on out 'Introduce Yourself' thread and hear more about you!...4 Replies3,258 Views
Posted by Rebecca, 3 Weeks Ago 11:15
𝙄𝙣𝙩𝙧𝙤𝙙𝙪𝙘𝙞𝙣𝙜 𝙁𝙤𝙤𝙩𝙗𝙖𝙡𝙡, 𝙍𝙚𝙗𝙤𝙤𝙩𝙚𝙙 ♻️
Along with David James, Utilita are aiming to get 1 𝙈𝙄𝙇𝙇𝙄𝙊𝙉 pairs of pre-played football boots back on the feet of grassroots players.
Here’s where you can...0 Replies182 Views
Posted by Rebecca, 3 Weeks Ago 12:28Thread: How to: Restore your supply
welshguywxm Hello Mark 😀
I thought I would jump on and help answer this. The reason as to why we offer slightly more on gas is for during the colder months when customers are more reliant on...4 Replies4,101 Views
Posted by Rebecca, 3 Weeks Ago 07:36Thread: New to this.
Smurf Hello and welcome!! What a great post and it's so nice to hear more about you! You certainly sound like a big character and that is exactly the kind of people we would love to have as part of...1 Replies454 Views
Posted by Rebecca, 4 Weeks Ago 12:17Thread: Refer a friend credit
Hi Kerry just to confirm, you should be eligible for it once your referred friend goes live! Did you get any joy from love chat? Rebecca3 Replies862 Views
Posted by Rebecca, 4 Weeks Ago 08:08
Hi guys, we've noticed we're getting quite a lot of questions regarding 'Utilita Mobile' into our Contact Centre, Live Chat, and Social Channels. 🙂
We wanted to put together your 'most asked...0 Replies292 Views
Posted by Rebecca, 4 Weeks Ago 07:58Thread: Gas meter not showing on app
Sarah1966 Hey! Welcome to the Community! Thanks for alerting us and the members on here to this.
This sounds like a specific account access resolution. As you have said you have been trying to get...1 Replies331 Views
Posted by Rebecca, 4 Weeks Ago 13:08Thread: Utilita's Eco Scheme - Explained
Hi Guys 😀
Ever heard of Utilita's Eco Scheme? Here we explain what it is, and how it could benefit you! 🤗
What is the ECO Scheme?
The ECO scheme is the Energy Company Obligation which is a...0 Replies408 Views
Posted by Rebecca, 4 Weeks Ago 11:12Thread: Help & Support Mega Digest
Howdy folks! I hope everyone is well? 🤗
So, as we have now got quite a lot of threads going on within this 'Help & Support' board - I thought I would digest the 'top read and asked...0 Replies310 Views