Type: Posts; User: Rebecca

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  1. jaderooney16 Welcome πŸ€— Your smart meters need to...

    Posted by Rebecca, 1 Day Ago 11:47
    Thread: new customer
    jaderooney16 Welcome πŸ€— Your smart meters need to be installed before you can use the app I'm afraid! You can top-up at a PayPoint at present until that happens. Have you got a smart meter install...
    1 Replies
    71 Views
  2. Jet Great OK - it should have come with a...

    Posted by Rebecca, 5 Days Ago 08:49
    Thread: In home reader
    Jet Great OK - it should have come with a manual/guide. Failing this, you can hop on to our website on the following web page and there is an interactive IHD at the bottom of this URL page where you...
    3 Replies
    261 Views
  3. Howdy Jet πŸ˜€ Can I start by asking if it says...

    Posted by Rebecca, 5 Days Ago 08:17
    Thread: In home reader
    Howdy Jet πŸ˜€

    Can I start by asking if it says anywhere on the actual box/unit 'GEO' or 'SECURE' on the screen as the make/brand of it? Then I will be able to instruct accordingly!

    Rebecca
    3 Replies
    261 Views
  4. Warm Home Discount 2021 - Eligibility Information

    Posted by Rebecca, 6 Days Ago 09:50
    Want to know if your eligible for the Warm Home Discount?

    Check out the video below to find out if you meet this year’s criteria or visit www.utilita.co.uk/WHD for more information.


    If...
    0 Replies
    299 Views
  5. Warm Home Discount 2021 Update

    Posted by Rebecca, 6 Days Ago 09:44
    Hi everyone, I hope you are all enjoying the warmer weather and keeping safe? πŸ€—πŸ˜Žβ˜€

    I noticed that a lot of you are searching for Warm Home Discount Information, and we have been waiting for this...
    0 Replies
    211 Views
  6. Are you ready for Freedom Day?

    Posted by Rebecca, 1 Week Ago 08:55
    Are you ready for Freedom Day next week? We understand that the β€˜new normal’ could feel a little overwhelming after the past year - so we’ve put together a few tips to help you through those...
    0 Replies
    373 Views
  7. Hello! πŸ‘‹ So nice to e-meet you! Welcome to the...

    Posted by Rebecca, 2 Weeks Ago 12:11
    Thread: Hello
    Hello! πŸ‘‹ So nice to e-meet you! Welcome to the Utilita Community! Great to hear that you've been customers for years πŸ€— That sounds great, sounds like you will be able to answer fellow members...
    1 Replies
    405 Views
  8. Hello! πŸ€— I have dropped you a direct mail to gets...

    Posted by Rebecca, 2 Weeks Ago 13:42
    Hello! πŸ€— I have dropped you a direct mail to gets get some more info!

    ​​​​​​​Rebecca, your Community Manager
    7 Replies
    1,008 Views
  9. Hiya Richkez32...

    Posted by Rebecca, 2 Weeks Ago 16:21
    Hiya Richkez32 πŸ‘‹ - an extremely warm welcome to you! We are SO thrilled to have you as part of the Utilita Community! I am sorry to hear about your ill health. You sound extremely positive despite...
    76 Replies
    27,517 Views
  10. Hey Johnmc...

    Posted by Rebecca, 2 Weeks Ago 16:13
    Hey Johnmc πŸ€— - Oh wow, not only welcome to the Community, but welcome to Utilita as a brand new customer!

    How are you getting on, has everything gone smoothly? I think you'll find the Community...
    76 Replies
    27,517 Views
  11. Our Priority Services Register ❀

    Posted by Rebecca, 3 Weeks Ago 14:22
    Have you heard about the Utilita Energy Priority Services Register? πŸ‘­

    This is a register we keep - which is made up of our customers who need a little extra care, this could range from having an...
    0 Replies
    227 Views
  12. Extremely sorry to hear this Katie! Did you want...

    Posted by Rebecca, 3 Weeks Ago 13:22
    Extremely sorry to hear this Katie! Did you want to pop me a private mail with your account number and/or address - Seeing as though this customer experience seems to be slightly chaotic for you, I...
    7 Replies
    1,008 Views
  13. Hi and a massive warm welcome Dan! I am late to...

    Posted by Rebecca, 3 Weeks Ago 13:17
    Hi and a massive warm welcome Dan! I am late to the party, as I have just replied to your other post asking you to introduce yourself, and then just seen this second post from you 🀦
    6 years is a...
    76 Replies
    27,517 Views
  14. Awwwww Dan! That is really great to hear! Welcome...

    Posted by Rebecca, 3 Weeks Ago 13:14
    Awwwww Dan! That is really great to hear! Welcome to the Community by the way! How are you? We'd love you to go and introduce yourself over on out 'Introduce Yourself' thread and hear more about you!...
    4 Replies
    3,258 Views
  15. 𝙄𝙣𝙩𝙧𝙀𝙙π™ͺπ™˜π™žπ™£π™œ 𝙁𝙀𝙀𝙩𝙗𝙖𝙑𝙑, π™π™šπ™—π™€π™€π™©π™šπ™™ ♻️

    Posted by Rebecca, 3 Weeks Ago 11:15
    𝙄𝙣𝙩𝙧𝙀𝙙π™ͺπ™˜π™žπ™£π™œ 𝙁𝙀𝙀𝙩𝙗𝙖𝙑𝙑, π™π™šπ™—π™€π™€π™©π™šπ™™ ♻️

    Along with David James, Utilita are aiming to get 1 π™ˆπ™„π™‡π™‡π™„π™Šπ™‰ pairs of pre-played football boots back on the feet of grassroots players.

    Here’s where you can...
    0 Replies
    182 Views
  16. That makes total sense, thank you for this...

    Posted by Rebecca, 3 Weeks Ago 15:34
    That makes total sense, thank you for this feedback! I will make sure I feed this back to our Power Up Team πŸ‘
    4 Replies
    4,101 Views
  17. Katie Hi, just checking in, did you get any...

    Posted by Rebecca, 3 Weeks Ago 12:33
    Katie Hi, just checking in, did you get any answers from Live Chat and getting an advisor to take a look into your account?

    ​​​​​​​Rebecca
    7 Replies
    1,008 Views
  18. welshguywxm Hello Mark πŸ˜€ I thought I would...

    Posted by Rebecca, 3 Weeks Ago 12:28
    welshguywxm Hello Mark πŸ˜€

    I thought I would jump on and help answer this. The reason as to why we offer slightly more on gas is for during the colder months when customers are more reliant on...
    4 Replies
    4,101 Views
  19. @Sparky...

    Posted by Rebecca, 3 Weeks Ago 07:51
    Thread: Me!
    @Sparky Hi Sharon!! SO nice to meet you and welcome to the Community! WOW that is a very long time - so so nice to hear you are such a loyal customer - you must have seen a lot of changes and...
    1 Replies
    460 Views
  20. Smurf Hello and welcome!! What a great post and...

    Posted by Rebecca, 3 Weeks Ago 07:36
    Thread: New to this.
    Smurf Hello and welcome!! What a great post and it's so nice to hear more about you! You certainly sound like a big character and that is exactly the kind of people we would love to have as part of...
    1 Replies
    454 Views
  21. Hi Kerry just to confirm, you should be eligible...

    Posted by Rebecca, 4 Weeks Ago 12:17
    Hi Kerry just to confirm, you should be eligible for it once your referred friend goes live! Did you get any joy from love chat? Rebecca
    3 Replies
    862 Views
  22. Utilita Mobile FAQ's - Your most popular questions answered

    Posted by Rebecca, 4 Weeks Ago 08:08
    Hi guys, we've noticed we're getting quite a lot of questions regarding 'Utilita Mobile' into our Contact Centre, Live Chat, and Social Channels. πŸ™‚

    We wanted to put together your 'most asked...
    0 Replies
    292 Views
  23. Sarah1966 Hey! Welcome to the Community! Thanks...

    Posted by Rebecca, 4 Weeks Ago 07:58
    Sarah1966 Hey! Welcome to the Community! Thanks for alerting us and the members on here to this.

    This sounds like a specific account access resolution. As you have said you have been trying to get...
    1 Replies
    331 Views
  24. Utilita's Eco Scheme - Explained

    Posted by Rebecca, 4 Weeks Ago 13:08
    Hi Guys πŸ˜€

    Ever heard of Utilita's Eco Scheme? Here we explain what it is, and how it could benefit you! πŸ€—

    What is the ECO Scheme?

    The ECO scheme is the Energy Company Obligation which is a...
    0 Replies
    408 Views
  25. Sticky: Help & Support Mega Digest

    Posted by Rebecca, 4 Weeks Ago 11:12
    Howdy folks! I hope everyone is well? πŸ€—

    So, as we have now got quite a lot of threads going on within this 'Help & Support' board - I thought I would digest the 'top read and asked...
    0 Replies
    310 Views