Hi guys 😊, hope you're all well?
Does it feel like your gas or electricity meter is sometimes in slow-motion? We know it can take a little longer for your top-ups to go onto the meter – this is due to the meter running off a battery that wakes up every half hour.
However, you can speed up the process and enter top-ups manually by following these steps:
1. Pres the blue A button on your main gas and/or electricity meter
2. The message 'Vend Mode' should display
3. Enter the entire top-up code reference number you get on your paper/email or app receipt
4. Then press the red B button on your main gas and/or electricity meter
5. Your top-up transaction should now be processed and credited to your meter
6. Once the top-up is processed, one of the following messages will appear on your gas and/or electricity meter:
- Accepted (your top-up has successfully credited to your meter)
- Rejected, Duplicate (Your top-up has already been credited to your meter)
- Rejected, Incorrect (The top-up code has been entered incorrectly, please try again)
- Rejected, Incomplete (You have not entered the entire top-up code and have missed a few digits)
- Rejected, Invalid (This means you could be at the wrong meter - check what meter the top-up is for - ie. electricity or gas meter, and ensure you are at that meter)
For a step-by-step guide, please watch our handy video below! 👍🤩
https://www.youtube.com/watch?v=7vjm3Kk69UQ
How to: Manually enter your top-up on your smart meter
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09-11-20RebeccaHow to: Manually enter your top-up on your smart meter
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29-12-22Burcica
hello.. I asked you before, why I can't connect to My Utililita.. I downloaded the application and when I fill it out.. it doesn't recognize my dereference number even though it's on the invoice.. how do I solve it?
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29-12-22Burcica
hello.. I asked you before, why I can't connect to My Utililita.. I downloaded the application and when I fill it out.. it doesn't recognize my dereference number even though it's on the invoice.. how do I solve it?
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29-12-22Rebecca
@Burcica Hi there - this sounds like an account specific issue. I would suggest ringing or using the live chat so an advisor can look into you account and see what is going on.
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29-12-22Burcica
I tried as you said.. but it's a robot that helps you with nothing..