Hi guys, I hope you are all doing well? 👋
Have you ever wondered why your supply stays on, even if you’ve used all your emergency credit? ?
That’s when our Friendly Credit comes in - keeping you on supply from 2pm - 10am every week day, and all the way through the weekend, starting on Fridays at 2pm and ending on Monday mornings at 10am - even if you’ve run out of credit during those times.
It's super important to remember that if you have used all your Emergency Credit and then use Friendly Credit within these outlined hours, you must top-up enough to get back into positive credit, to avoid loosing supply when Friendly credit hours end.
This really handy video explains everything you need to know on how to use Friendly Credit to your advantage! 👍🙂
https://www.youtube.com/watch?v=Gt2Ob_bc54o
Friendly Credit - Explained!
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09-11-20RebeccaFriendly Credit - Explained!
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14-02-23Curlypud62
So why was my supply turned off at 14.28 this afternoon?
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Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem
Registered in England & Wales No: 04849181 Regulated by Ofgem