Rebecca's Activity
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  • Rebecca's Avatar
    16 Hours Ago
    Rebecca replied to a thread new smart meter in Help & Support
    eliza I am so pleased you managed to get through Eliza - I was in contact with someone in our Tech Department to instruct you accordingly but...
    8 replies | 639 view(s)
  • Rebecca's Avatar
    1 Day Ago
    Rebecca replied to a thread new smart meter in Help & Support
    @eliza Apologies Eliza, my error. Nonetheless, can you tell me what it is saying after pushing the 'B' button? ๐Ÿ˜€
    8 replies | 639 view(s)
  • Rebecca's Avatar
    1 Day Ago
    Rebecca replied to a thread new smart meter in Help & Support
    eliza Can you go to the main electric smart meter and push B (blue button) and see what it says on the screen - it should say 'commission mode' or...
    8 replies | 639 view(s)
  • Rebecca's Avatar
    1 Day Ago
    Rebecca replied to a thread new smart meter in Help & Support
    eliza Hello Eliza! Oh nooo - it seems we've only just tackled the last hurdle we have got sorted with your meters. I am sorry to hear this, I have...
    8 replies | 639 view(s)
  • Rebecca's Avatar
    1 Day Ago
    kesh123 So pleased to hear this Kesh, please keep me updated on this situation as I'd love to keep in the loop on how you are getting on your...
    4 replies | 709 view(s)
  • Rebecca's Avatar
    1 Day Ago
    Rebecca replied to a thread Payment in Help & Support
    Terrytomlinson Let me know how you get/got on with Power up ๐Ÿ˜€ It is a really handy feature to help in situations like this. Rebecca
    6 replies | 512 view(s)
  • Rebecca's Avatar
    4 Days Ago
    Rebecca replied to a thread Payment in Help & Support
    Terrytomlinson Have you tried Power Up Terry? More info on how it works here on our thread!
    6 replies | 512 view(s)
  • Rebecca's Avatar
    4 Days Ago
    Shout out to all our customers that downloaded My Utilita during Decemberโ€ฆ ๐Ÿ”Š๐Ÿ“ข You helped us raise ยฃ7,300 for The...
    0 replies | 790 view(s)
  • Rebecca's Avatar
    4 Days Ago
    Rebecca replied to a thread Payment in Help & Support
    Terrytomlinson Hello and Happy Friday! ๐Ÿ˜€ The second payments will reach customers between 21st to the 28th Jan - as they are paid in batches where...
    6 replies | 512 view(s)
  • Rebecca's Avatar
    4 Days Ago
    kesh123 Oh no! I am sorry to hear this Kesh! ๐Ÿ˜ฎ This is not something other members will be able to help with. With this in mind, I think it's...
    4 replies | 709 view(s)
  • Rebecca's Avatar
    4 Days Ago
    Rebecca replied to a thread Power up in Help & Support
    Nakikyle Hey there! As I can see no other members have jumped in on this, thought I would help! ๐Ÿ˜€ Is this still the case? Just check you do not...
    1 replies | 412 view(s)
  • Rebecca's Avatar
    4 Days Ago
    Rebecca replied to a thread Warm home discount in Help & Support
    Michelle123 Hello and Happy Friday! ๐Ÿ˜€ The second payments will reach customers between 21st to the 28th Jan - as they are paid in batches where we...
    2 replies | 332 view(s)
  • Rebecca's Avatar
    4 Days Ago
    ashandanna17 Good morning guys, I wanted to check in as I know our Billing Expert Callum called you yesterday again. Is everything going in the...
    4 replies | 409 view(s)
  • Rebecca's Avatar
    4 Days Ago
    DavidTaylor Fabulous I am SOOO pleased to hear that! Also, I notice you have been helping other members with leaving helpful numbers and info!...
    7 replies | 667 view(s)
  • Rebecca's Avatar
    4 Days Ago
    DavidTaylor Thanks for leaving this great resource here for our members David! Top member marks! Really great work and I appreciate it!
    7 replies | 525 view(s)
  • Rebecca's Avatar
    4 Days Ago
    eliza Morning - I have updated you on what the business is doing to get this matter resolved via private message ๐Ÿ˜„ โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Rebecca
    7 replies | 525 view(s)
  • Rebecca's Avatar
    6 Days Ago
    ashandanna17 I can escalate this back into the business for our Billing Teams attention for you ๐Ÿค— Can you pop me a private message with your...
    4 replies | 409 view(s)
  • Rebecca's Avatar
    6 Days Ago
    eliza Can you pop me your account number and/or full address and postcode via private message so I can escalate this back into the business to get...
    7 replies | 525 view(s)
  • Rebecca's Avatar
    6 Days Ago
    ashandanna17 Morning and welcome to the Community Anna. That is certainly something that would be possible. I presume you will be getting central...
    4 replies | 409 view(s)
  • Rebecca's Avatar
    1 Week Ago
    Have you set your New Yearโ€™s resolution? Why not join the Utilita Planet Pledge for the chance to win an eco-friendly staycation worth ยฃ2,000 with...
    0 replies | 866 view(s)
  • Rebecca's Avatar
    1 Week Ago
    eliza Morning Eliza, and welcome to the community - nice to hear from you ๐Ÿ˜€ Did you manage to get through since your last message above? ...
    7 replies | 525 view(s)
  • Rebecca's Avatar
    1 Week Ago
    Rednise Hello Denise! Nice to e-meet you! Welcome to the Community, we are so pleased to have you as a new member! Where abouts are you from in...
    139 replies | 81398 view(s)
  • Rebecca's Avatar
    1 Week Ago
    Michael86 Gooooood Morning Michael! Lovely to e-meet you ๐Ÿค— Wow that is fabulous - so you know what it is like to run an online community - that is...
    139 replies | 81398 view(s)
  • Rebecca's Avatar
    1 Week Ago
    DavidTaylor Hello David! Thanks for your feedback! I just want to check to see if you are all OK in regards to what you have popped above. Please let...
    7 replies | 667 view(s)
  • Rebecca's Avatar
    1 Week Ago
    ktj22 Good Morning! ๐Ÿ˜€ I have replied to your private mail and other thread ๐Ÿค— โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹
    7 replies | 667 view(s)
  • Rebecca's Avatar
    1 Week Ago
    DavidTaylor Thank you for your advice - great to see members helping one another out! ๐Ÿ˜€
    3 replies | 565 view(s)
  • Rebecca's Avatar
    1 Week Ago
    ktj22 Good Morning ๐Ÿ˜€ I escalated this for you this morning and replied to your private message. Apologies, this Community is only overseen and...
    3 replies | 565 view(s)
  • Rebecca's Avatar
    1 Week Ago
    Rebecca replied to a thread Power up in Help & Support
    Clare83 @Horrorqueen247 Hello both ๐Ÿ˜€ - can I confirm whether this issue is still happening for you today - I will ensure this is escalated back into...
    4 replies | 668 view(s)
  • Rebecca's Avatar
    1 Week Ago
    @Dburns Hello there! Welcome to the Community! Oh I am sorry to hear this! Can you pop me a private message with your full address and/or account...
    7 replies | 667 view(s)
  • Rebecca's Avatar
    1 Week Ago
    Rebecca replied to a thread Faulty Smart Meter in Help & Support
    johnnysmiff51 Hey there and welcome to the Community! Sorry to hear that! As I can see no members have jumped in and gotten back to you, I thought...
    1 replies | 494 view(s)
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About Rebecca

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390
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Last Activity
9 Hours Ago
Join Date
09-11-20

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