utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 427 Posts 6 Online viewers
      Last Post: upcoming installation of... by
      Dean
      Posts: 427 / Threads: 40 / Online viewers: 6

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,441 Threads 4,185 Posts 42 Online viewers
      Last Post: Logging in to the app by
      WilliamB
      Posts: 4,185 / Threads: 1,441 / Online viewers: 42

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 220 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 220

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 1 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 1

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 5 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 0 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 0
    • Logging in to the app
      Hi @jopgbj125, Thanks for replying. If you could send me a direct message I'd more than happy to look into this further for you. Thanks,... see more
      by WilliamB
      • 5 Hours Ago
      • 3
        replies
      • 0
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      • 147
        views
    • Switching Gas supplier
      Hi @dosborne67, Yes, this will still be possible, and all the above information will still be relevant. Thanks, William see more
      by WilliamB
      • 5 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 130
        views
    • Switching Gas supplier
      @WilliamB My apologies, WilliamB. I've just looked at my original message. In error, I said we wanted to move the Gas, when in fact it's the... see more
      by dosborne67
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 130
        views
    • Fed up!
      Hi @Joojoo, There has been an issue with the PowerUp feature that is affecting some customers. Our app team are looking into this and trying to... see more
      by WilliamB
      • 7 Hours Ago
      • 1
        replies
      • 0
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      • 151
        views
    • Logging in to the app
      Yes I have tried this see more
      by jopgbj125
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 147
        views
    • Logging in to the app
      Hi @jopgbj125, Sorry to hear that you're experience with contacting our customer services wasn't very helpful, and you are still having problems... see more
      by WilliamB
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 147
        views
    • App Moving home
      Hi @Lavender56, This is quite common, when you move out of a property with ourselves, the app won't work after the account is vacated. If you are... see more
      by WilliamB
      • 8 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 98
        views
    • Switching Gas supplier
      Hi @dosborne67, Thanks for your post. I'm sorry you found Utilita to be quite unhelpful when you got in touch before. In order to switch to direct... see more
      by WilliamB
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 130
        views
    • No gas reading on smart meter
      ive had the same problem with my gas,i have no idea what credit i have its been like this for over three months now,i have phoned in a few times... see more
      by part1
      • 23 Hours Ago
      • 2
        replies
      • 0
        thumbs up
      • 168
        views
    • Debt
      Thanks for that. I did think that but wasnt sure. I might wait til i top up again, see what happens. If it is a power up, it has only been done once see more
      by Marief71
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 174
        views
    • No gas reading on smart meter
      Hi @Kobityler, This sounds like your main gas meter may not have strong comms and if so the data will continue to drop in and out of your IHD, an... see more
      by Dean
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 168
        views
    • Debt
      Hi @Marief71, This usually happens if you have had a power up or taken out Financial assistance any of our customer service team can look into... see more
      by Dean
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 174
        views
    • Switching Gas supplier
      We have been with Utilita, for both our Gas and Electricity, since 2013. However, having had a lot of issues with our PAYG credit not lasting us as... see more
      by dosborne67
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 130
        views
    • App Moving home
      I've moved home, my app isnt working, thinks I've gone to another supplier see more
      by Lavender56
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 98
        views
    • No gas reading on smart meter
      After new electric meter fitted engineers gqve me a new smart screen but does not shiw gas , previous screen i had did see more
      by Kobityler
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 168
        views
    • Debt
      Topped uo and money has been taken off for debt. Not aware i had any see more
      by Marief71
      • 1 Day Ago
      • 2
        replies
      • 0
        thumbs up
      • 174
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    • Logging in to the app
      Absolute joke I can’t get through to anyone at Utilita anymore after the women who I spoke to hung up the phone on me !!!!!! I can’t log in to my... see more
      by jopgbj125
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 147
        views
    • Gas display not showing correctly
      @Cliffster customer services on chat are appalling. Over 8 hours in 2 days to try to speak with someone. I can't always call them. now waiting on... see more
      by Dizib
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 1078
        views
    • Fed up!
      App always saying I’ve already had a Power Up when I’ve paid it off! Have to keep contacting them!! see more
      by Joojoo
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 151
        views
    • How to: Access Financial Assistance
      We’re coming to the end of another winter – but we want our customers to know that we’re here to help, whatever the weather! We offer several... see more
      by PeteC
      • 2 Days Ago
      • 0
        replies
      • 1
        thumbs up
      • 209
        views
    • How to: Let us Know your Moving Home
      They say moving home is one of the top 5 most stressful times in life. That means that your energy supply is the last thing you want to think... see more
      by WilliamB
      • 2 Days Ago
      • 0
        replies
      • 1
        thumbs up
      • 181
        views
    • Newbie queries
      Forgot to say thanks @WilliamB for sorting that out 👍 see more
      by Mantis1955
      • 2 Days Ago
      • 2
        replies
      • 1
        thumbs up
      • 985
        views
    • Gas display not showing correctly
      @Dizib I have the same issue, despite being given a new IHD. It has been awaiting gas data for the last three days. I had this problem some time ago... see more
      by Cliffster
      • 2 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 1078
        views
    • Top up
      @Steve007 Thanks for getting in touch! If you could DM me with some screenshots from the app, I'll take a look at this with our tech team for you!... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 339
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    • New IHD
      Hi Mandy Thanks for your post, I'm sorry that your In Home Display is taking so long to connect. ​​​​​​​I'm sure you've done this already, but... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 318
        views
    • Top up
      Can’t top up on new app? see more
      by Steve007
      • 3 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 339
        views
    • New IHD
      Hello everyone. My new IHD will not connect. I spoke to Utilita on Friday after hours of holding, who said they had done all they could and to wait... see more
      by Mandy63x
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 318
        views
    • Bad customer service
      @Steve007 Hey there! Is there anything non account-specific (general enquires) we can help answer here on the community? This Help & Support... see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 837
        views