utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 68 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 68

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,265 Threads 3,602 Posts 601 Online viewers
      Last Post: Smart meters by
      Royle7
      Posts: 3,602 / Threads: 1,265 / Online viewers: 601

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 54 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 54

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 35 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 35

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 73 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 73

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 27 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 27
    • Smart meters
      I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
      by Royle7
      • 34 Minutes Ago
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    • What Energy High 5 Actions do you do? 🏡💸🌍
      We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
      by Rebecca
      • 1 Hour Ago
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    • EARTH DAY - Win £500 Worth of Prizes!
      CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
      by Rebecca
      • 2 Days Ago
      • 0
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    • Power Payback Highlights
      @Trikky2 That is still really good, Richard! ​​​​​​​I hope you had a nice weekend? 🤗 see more
      by Rebecca
      • 3 Days Ago
      • 2
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      • 2030
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    • ?
      @Gee1 Hey there 🤗 Can I just check if you have been given reasons as to why the appointments have not gone ahead, and have you been given any... see more
      by Rebecca
      • 3 Days Ago
      • 1
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    • ?
      How has your service been with smart meter install, mine has been booked in 3x and still has not been installed due to Utilita messing up see more
      by Gee1
      • 5 Days Ago
      • 1
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    • Power Payback Highlights
      Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
      by Trikky2
      • 5 Days Ago
      • 2
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      • 2030
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    • No data available for gas
      @Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
      by Rebecca
      • 1 Week Ago
      • 1
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    • No data available for gas
      It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
      by Gord
      • 1 Week Ago
      • 1
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    • Smart meter offline
      @Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
      by Jil
      • 1 Week Ago
      • 5
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      • 2380
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    • Smart meter offline
      @Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
      by Rebecca
      • 1 Week Ago
      • 5
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    • No electric data showing on IHD
      @JayDee Hi there 🤗 The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.😊 ... see more
      by Rebecca
      • 1 Week Ago
      • 4
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    • One day a week my usage DOUBLES.
      My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
      by Desmond
      • 1 Week Ago
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    • Smart meter offline
      Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
      by Jil
      • 1 Week Ago
      • 5
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    • No electric data showing on IHD
      @Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
      by JayDee
      • 1 Week Ago
      • 4
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    • Smart meter offline
      @Jil Hey there! Silly question, but have you tried resetting it? ​​​​​​​Rebecca 🤗 see more
      by Rebecca
      • 1 Week Ago
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    • No electric data showing on IHD
      @JayDee Great to hear it's managed to sort itself out! 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 4
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      • 1781
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    • No electric data showing on IHD
      Hello again, ​​​​​​​This has since been resolved by itself i believe lol, thank you see more
      by JayDee
      • 1 Week Ago
      • 4
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    • No electric data showing on IHD
      Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
      by JayDee
      • 1 Week Ago
      • 4
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    • Smart meter offline
      My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
      by Desmond
      • 1 Week Ago
      • 5
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    • Smart meter offline
      Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
      by Jil
      • 1 Week Ago
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    • Gas & Electric
      I have been again to top up £20 on gas I only owe the meter debt £5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
      by melissa26503
      • 1 Week Ago
      • 2
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      • 1539
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    • Gas & Electric
      @melissa26503 Hi there, and sorry to hear you are having trouble with the Power Up for your gas. Here is a list of the possible reasons why. ... see more
      by Rebecca
      • 1 Week Ago
      • 2
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    • Warm house £150
      @melissa26503 Hey 🤗 @ClaireH30 absolutely right! This years scheme has passed now. You can check the scheme details and eligibility criteria by... see more
      by Rebecca
      • 1 Week Ago
      • 2
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    • March Bill not showing on app
      @MoW I am so pleased. 😊 Thank you again for letting me know about that - although it's not great that something went wrong - letting us know here... see more
      by Rebecca
      • 1 Week Ago
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    • Warm house £150
      Morning , I don't think you need to apply for home discount you automatically get it if you in receipt of certain benefits. You could always look it... see more
      by ClaireH30
      • 1 Week Ago
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    • Warm house £150
      I’ve been reading about the £150 to help people who are struggling financially. I get an income of £66 a week to live on and that’s all I get. How do... see more
      by melissa26503
      • 1 Week Ago
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